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30 Best Alternatives to LiveAgent in November 2024

Alternatives & Competitors to LiveAgent

1
Zendesk

6 months free
2
Freshdesk

90% off the Pro plan for 1 year
3
Zoho

$2,500 in credits for 1 year
4
Intercom

1 year free on the Advanced plan
5
Freshchat

90% off the Pro plan for 1 year
6
LiveChat

$150 credits (Team, Business and Enterprise Plans)
7
Freshcaller

90% off the Pro plan for 1 year
8
Botnation

50% off any plan for 12 months
9
Help Scout

6 months free on the Plus plan
10
Zoho Desk
11
Salesforce Service Cloud
12
Drift
13
HubSpot

75% off for 1 year
14
Front

6 months free on Growth plan
15
Hubspot Service Hub

30% off Sales Hub Professional and Enterprise plans for 1 year
16
MyOperator

30% off for 1 year
17
Freshworks

90% off the Pro plan for 1 year
18
Spiceworks
19
Tidio
20
HelpCrunch
21
Comm100 live chat
22
Osticket
23
Custify
24
JivoChat
25
Zoho SalesIQ
26
Chatfuel
27
Proprofs chat
28
Froged
29
Botsplash
30
Customerly

Here are competitors or alternatives to LiveAgent and other similar Customer Support software. You need to consider some important factors when choosing a tool like LiveAgent for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to LiveAgent that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of LiveAgent. Discover sofware like Zendesk, Freshdesk, Zoho or Intercom.

List of Alternatives to LiveAgent

From Customer Support tools, we have selected the best alternatives to LiveAgent based on reviews for each solution and similarities with LiveAgent. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1185 members

Customer Experience AI Customer Support Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

2. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 333 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

Freshdesk compared to LiveAgent

LiveAgent has better positive reviews compared to Freshdesk: 97 vs 94

LiveAgent is better at customer service than Freshdesk: 4.8 vs 4.7

LiveAgent is better at value for money than Freshdesk: 4.6 vs 4.3

Freshdesk is more versatile than LiveAgent: 94 vs 62

Why is Freshdesk a good alternative to LiveAgent?

I find LiveAgent to be a great alternative to Freshdesk due to its robust features and user-friendly interface. LiveAgent offers a more comprehensive set of tools for customer support, including ticket management, live chat, social media integrations, and a knowledge base. The platform is highly customizable, allowing businesses to tailor the software according to their specific needs. Additionally, LiveAgent's pricing structure is more flexible compared to Freshdesk, making it a cost-effective solution for businesses of all sizes. The platform also excels in terms of ease of use; its intuitive design ensures that even those with minimal technical skills can navigate and utilize its features effectively. Lastly, LiveAgent has a reputation for excellent customer service, providing reliable support when users encounter issues or have queries about the system.

What's the difference between Freshdesk and LiveAgent?

While Freshdesk and LiveAgent are both prominent customer support software solutions, their key differences lie in the specific features and functionalities they offer, catering to distinct operational needs and service environments.Freshdesk is renowned for its extensive automation capabilities and user-friendly design, making it a suitable option for businesses seeking a straightforward and efficient way to manage...

See the full comparison between Freshdesk & LiveAgent

3. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)

2 deals available | Redeemed by 201 members

CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

Zoho compared to LiveAgent

LiveAgent is a better solution for customer support than Zoho: 4.8 vs 4.6

LiveAgent pricing plans are more competitive than Zoho: 4.6 vs 4.3

Why is Zoho a good alternative to LiveAgent?

I find LiveAgent to be a great alternative to Zoho due to its wide range of features and excellent customer support. LiveAgent provides a comprehensive set of tools for managing customer interactions across multiple channels, including email, live chat, social media, and phone calls. It also includes powerful automation capabilities that can streamline workflow and improve efficiency. In addition, LiveAgent offers a user-friendly interface which makes it easy to navigate and use.

Another significant advantage of LiveAgent is its top-notch customer support. They provide 24/7 assistance to their users, ensuring that any issues or queries are addressed promptly. Moreover, LiveAgent offers competitive pricing plans that cater to businesses of all sizes. This flexibility in pricing makes it an attractive choice for small businesses or startups looking for a cost-effective solution.

What are the differences between Zoho and LiveAgent?

Comparing these 2 applications, I can say that LiveAgent and Zoho are two distinct customer support software solutions, each with its unique features and benefits. LiveAgent is primarily a helpdesk and live chat platform that focuses on real-time customer support. It provides features such as ticket management, video call support, and a universal inbox for all customer communications.

On the other hand, Zoho Desk is part of a larger suite of business applications offered by Zoho Corporation. While it also offers ticket management and live chat, it has a broader focus on multi-channel customer service, including social media and phone support. Additionally, Zoho Desk provides advanced reporting and analytics tools to help businesses improve their customer service strategy.

So, while both platforms can handle customer queries effectively, the choice between LiveAgent and Zoho Desk would depend on your business's specific needs regarding communication channels, integration with other software, and data analysis capabilities.

4. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1182 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

5. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)

1 deal available | Redeemed by 212 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

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6. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

7. Freshcaller

Cloud telephony and call center software

4.0 (24 reviews)

1 deal available | Redeemed by 195 members

Call Centers

90% off the Pro plan for 1 year

Save up to $100,000

A simple solution to manage all your telephony needs: call center, customer support, sales, daily calls, etc.

8. Botnation

Easily create & implement chatbots to improve customer communications

4.9 (20 reviews)

1 deal available | Redeemed by 84 members

Customer Support

50% off any plan for 12 months

Save up to $330

Botnation is the tool that will allow you to create chatbots in just a few minutes, for all your platforms: website, WordPress, Facebook Messenger, or WhatsApp.

9. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 76 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

10. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)

Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

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Get access to all our 383+ Premium deals for only $149/year.

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11. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)

Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

12. Drift

Connect, convert, close

4.7 (29 reviews)

Customer Support

Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.

13. HubSpot

Popular

CRM, marketing automation & customer service software suite

4.4 (26 reviews)

2 deals available | Redeemed by 1619 members

Prospecting Marketing Automation Content Marketing AI Sales and Business CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

14. Front

Streamline teamwork to delight customers.

4.6 (29 reviews)

1 deal available | Redeemed by 118 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

15. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)

1 deal available

CRM

30% off Sales Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

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Get access to all our 383+ Premium deals for only $149/year.

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16. MyOperator

Simplify your calls and enhance your customer experience.

4.4 (19 reviews)

1 deal available | Redeemed by 9 members

Call Centers

30% off for 1 year

Save up to $108

MyOperator is a cloud telephony and no-code enterprise communication platform designed for businesses, offering a range of features including automated IVR, AI-powered speech analytics, scalable conversations, and integration with CRM, WhatsApp, and SMS.

17. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 959 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

18. Spiceworks

A community for IT professionals

4.5 (24 reviews)

IT Management

Spiceworks provides a network and community for IT professionals and businesses to collaborate, share knowledge, and gain insights on technology and industry trends.

19. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)

Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

20. HelpCrunch

All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.

4.6 (29 reviews)

Customer Support Customer Experience Lead Management

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way.

HelpCrunch compared to LiveAgent

HelpCrunch has more positive reviews than LiveAgent: 98 vs 97

HelpCrunch is better at support than LiveAgent: 5.0 vs 4.8

HelpCrunch pricing plans are more competitive than LiveAgent: 4.8 vs 4.6

HelpCrunch is more versatile than LiveAgent: 78 vs 62

Why is HelpCrunch a good alternative to LiveAgent?

I find HelpCrunch to be a great alternative to LiveAgent due to several reasons. First, HelpCrunch offers a more intuitive and user-friendly interface which makes it easier for my team to handle customer inquiries. Secondly, it provides a comprehensive set of features including live chat, email marketing, and knowledge base that allow us to offer multi-channel support. Thirdly, HelpCrunch has an excellent automation feature that helps in saving time by automating routine tasks. It also comes with robust analytics and reporting tools for tracking and improving our support performance. Lastly, unlike LiveAgent, HelpCrunch offers a more flexible pricing plan which can be customized according to our needs. Therefore, for these reasons, I consider HelpCrunch as a superior alternative to LiveAgent.

What are the differences between HelpCrunch and LiveAgent?

I have extensively reviewed both HelpCrunch and LiveAgent, and I've found some key differences. HelpCrunch is a customer communication platform that combines live chat, email marketing, and helpdesk features. It's perfect for businesses looking to streamline their customer support and improve customer engagement. In a slightly different way, LiveAgent is a fully-featured helpdesk software with capabilities such as ticketing, live chat, call center support, and social media integration. It excels in providing multi-channel customer support.

While both offer live chat and ticketing, HelpCrunch focuses more on customer engagement and marketing aspects, while LiveAgent offers robust multi-channel support. One notable difference is that LiveAgent provides call center functionality which isn't available in HelpCrunch. Also, LiveAgent has a social media integration feature allowing you to manage all your social media interactions from one place. Therefore, the choice between the two would largely depend on the specific needs of your business.

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21. Comm100 live chat

Comm100 Live Chat: Connecting Customers, Creating Solutions

4.6 (20 reviews)

CRM

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

Comm100 live chat compared to LiveAgent

Comm100 live chat has more positive reviews than LiveAgent: 98 vs 97

LiveAgent is better at support than Comm100 live chat: 4.8 vs 4.5

LiveAgent is better at value for money than Comm100 live chat: 4.6 vs 4.4

Comm100 live chat has more functions than LiveAgent: 75 vs 62

Why is Comm100 live chat a good alternative to LiveAgent?

I believe Comm100 Live Chat is a great alternative to LiveAgent. This is primarily because of its superior AI capabilities. The AI can understand, learn and respond to customer queries, reducing the workload on human agents and ensuring quicker response times. It also offers real-time translation in over 100 languages, making it a more globally friendly option.

Comm100 Live Chat also excels in terms of customization, allowing you to tailor the look and feel of your chat window to match your brand. In addition, it provides robust reporting and analytics tools to help you understand your customers better and optimize your service. Its pricing plans are flexible, with options for businesses of all sizes.

Lastly, Comm100's security measures are commendable. It uses high-end encryption and complies with various international data privacy regulations, ensuring your customers' information remains safe.

What are the differences between Comm100 live chat and LiveAgent?

From my tests I can say that while both Comm100 Live Chat and LiveAgent are customer service software, they possess several differences. Comm100 Live Chat is essentially a communication platform that aids businesses in providing real-time customer service via text-based live chat. It offers features such as automatic visitor recognition, routing, and canned responses.

On the other hand, LiveAgent is a more comprehensive customer support platform that integrates multiple channels like email, social media, phone calls, and live chat into one interface. It provides more advanced features such as ticketing, a built-in call center, and a knowledge base. In terms of pricing, LiveAgent offers a free version which is not available in Comm100. Also, user reviews indicate that LiveAgent tends to have better customer support and ease of use compared to Comm100.

22. Osticket

oTicket: Streamlining Support, One Ticket at a Time.

4.5 (19 reviews)

Customer Support

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

23. Custify

Customer Success Software for SaaS

4.8 (18 reviews)

Customer Support

Reduce Churn. Retain Customers. Grow Revenue.

Custify compared to LiveAgent

Custify has better positive reviews compared to LiveAgent: 99 vs 97

Custify is easier to use than LiveAgent: 4.8 vs 4.5

Custify is more suitable for small businesses thanks to its good value for money than LiveAgent: 4.9 vs 4.6

Custify has more options than LiveAgent: 99 vs 62

Why is Custify a good alternative to LiveAgent?

I find Custify to be a great alternative to LiveAgent due to its superior features and versatility. Unlike LiveAgent, Custify provides a more comprehensive customer success platform that focuses on understanding customer behavior, tracking product usage, and identifying at-risk customers. This allows businesses to take proactive measures in retaining customers and improving customer satisfaction.

Moreover, Custify offers a more user-friendly interface that makes it easier for teams to collaborate and share information. It also integrates seamlessly with other tools such as CRM, support, and billing systems, providing a unified view of the customer journey. With its powerful automation capabilities, it helps save time by automating routine tasks. Overall, I believe that Custify's focus on customer success, ease of use, integrations, and automation make it a superior alternative to LiveAgent.

What are the differences between Custify and LiveAgent?

As a user of both Custify and LiveAgent, I've noticed several key differences between these two software solutions. Custify is primarily a customer success platform designed to help businesses reduce churn, increase upselling, and improve customer satisfaction. It provides features like customer health score, task automation, and in-depth analytics.

On the other hand, LiveAgent is a complete help desk and chat solution. It focuses on providing real-time assistance to customers through live chat, email, social media, and phone calls. Its main features include ticket management, automated ticket distribution, and a unified view of all customer interactions.

In essence, while both platforms aim to enhance the customer experience, they differ in their approach. Custify is more proactive and focused on long-term customer success management, while LiveAgent is more reactive, dealing with immediate customer queries and concerns.

24. JivoChat

All-in-one business messenger

4.1 (28 reviews)

Customer Support

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

25. Zoho SalesIQ

Empower your sales with Zoho SalesIQ!

4.4 (14 reviews)

Customer Support

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

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26. Chatfuel

Fueling Conversations, Powering Connections - Chatfuel

4.6 (24 reviews)

Customer Support

Chatfuel is a platform for creating AI chatbots for Facebook Messenger without coding. It's designed to help businesses automate responses to customer inquiries, improve engagement, and facilitate sales. Features include conversation mapping, subscriber segmentation, and analytics. It also supports e-commerce integrations, allowing for seamless product promotion and sales within the chat interface.

27. Proprofs chat

Engage, Enlighten, Empower with ProProfs Chat!

4.7 (20 reviews)

Customer Support

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.

28. Froged

Customer engagement platform

4.4 (26 reviews)

Customer Experience

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

29. Botsplash

Making Waves in Automated Communication with BotSplash!

4.6 (16 reviews)

Customer Support

BotSplash is a digital communication platform that enables businesses to engage with customers through various channels like SMS, web chat, social media, and email. It provides real-time interaction, chat automation, and conversation analytics, enhancing customer service efficiency. Ideal for industries such as real estate, finance, and insurance.

30. Customerly

Customerly, Your Ultimate Customer Connection!

4.6 (19 reviews)

Customer Support

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

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30 Best Alternatives to LiveAgent in November 2024

Alternatives & Competitors to LiveAgent

List of Alternatives to LiveAgent

1. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

2. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

3. Zoho

Janice Davis

Simple & Cost-Free: Zoho Review

4. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

5. Freshchat

Edward G

Freshchat's Team Inbox: Streamlining Collaboration and Efficiency

6. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

7. Freshcaller

Lauren Jones

Freshcaller: Affordable Excellence in Communication Solutions

8. Botnation

Hollis M

Botnation's Multi-Language Support: Expanding My Reach

9. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

10. Zoho Desk

Pamela W

Streamlining Customer Interactions: A Standout Social Media Integration

11. Salesforce Service Cloud

12. Drift

Charlotte S

Top-notch Real-time Customer Interaction Tool

13. HubSpot

Rose W

Streamline Client Management with HubSpot CRM

14. Front

Xena D

Efficient Team Communication on the Go: A Reasonably Priced Solution

15. Hubspot Service Hub

Jose C

Top-Notch Support and Satisfaction: A HubSpot Service Hub Review

16. MyOperator

Bo Goodwin

Positive Impact on Customer Engagement

17. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

18. Spiceworks

William G

Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch

19. Tidio

Sable G

Enhancing Sales Strategies with Tidio's Visitor Tracking Feature

20. HelpCrunch

Jacob R

Abundant Features at Great Value

21. Comm100 live chat

Jessica M

Ensuring Data Security: A Review of Software's Robust Security Measures

22. Osticket

Laura Smith

Responsive and Helpful Support Team: Minimizing Disruptions with osTicket

23. Custify

Cynthia C

Custify: Empowering Data Analysts with Actionable Customer Insights

24. JivoChat

Andrew B

Exceptional Trading Experience with Century BTC Option and Jivochat

25. Zoho SalesIQ

Paul E

Effortless Time-Saving Automation with Zoho SalesIQ

26. Chatfuel

Philip J

Enhanced Performance and Affordable Pricing: A Review of a Chatbot with Learning Capabilities

27. Proprofs chat