Poor customer service - in the end, I neither buy nor will I buy
I wanted to buy a Dell laptop and what happened to me is the following.
In the chat, someone named Omar attended to me in a very rude manner, only recommending a Latitude for personal use over the next two years and then for a small business. (I won't need mega security, nor am I a graphic designer, or someone who needs very powerful equipment). In my current job, I have a Latitude and I know them. I asked him about the difference between the Inspiron and the Latitude, and he asked if I had asked for his opinion (to which I replied no, I asked about the differences) and he answered with "As you say, ma'am. Goodbye."
Having seen what happened in the chat, I called sales, and as I was explaining my needs, he hung up on me (he hadn't introduced himself, and since I started the same way as in the chat, I assumed he was the same).
I called again, someone answered but didn’t tell me their name. I asked for their name, and he told me "Mohammed". This guy attended me relatively well, but I asked him about the differences between Pro and Home and between the 14-15-16 Inspiron models, and he said something like the differences aren't relevant... (so I have to buy the computer that a stranger is telling me? shouldn't I choose according to my needs?) and to finish, he said he would send me a quote by email and that he needed my address and my ID number, to which I obviously said I preferred not to give it.
Summary:
I was attended to, one in a disastrous manner and the other as if he didn't need to know what I was asking to invest in a computer (in addition to asking for personal data). Furthermore, both individuals were Arabs, which implies they do not share Spanish culture at all, especially when it comes to a woman; perhaps that's why they treated me like this.
It is clear that for large companies and wholesale sales, Dell is a good option, but for an individual, it is not.
I don't intend to buy a Dell in my life.