What is Drift?
Pros from reviewers
-
Conversation Marketing: Drift redefines the use of chat software by focusing on 'conversation marketing', nurturing conversations that could lead to long-term relationships
-
Real-time Customer Service: Drift's chat widget allows for real-time customer service, enabling immediate responses to customer queries and issues
-
User-friendly and Fun: Drift is not only user-friendly but also enjoyable to use, which is crucial for software adoption
-
AI-Powered Conversation Cloud: Drift's AI-powered Conversation Cloud simplifies the personalization of customer experiences, increasing lead conversion by delivering dialogues to the right client at the right time with the right message.
-
Personalized Chatbot Experience: Drift offers a unique chatbot creation feature that enhances website visitor engagement and business KPIs by providing personalized responses to their queries
Cons from reviewers
-
Complex chatbot creation: Building a strong and complex chatbot on Drift can be time-consuming and occasionally overwhelming, which may deter some users from fully utilizing this feature
-
Limited access to premium features: While the core product is free with many great features, users need to upgrade to the 'fullest license' to access the 'uber cool' tools like allowing 'chat users' to directly book an appointment into the calendar of the chosen agent
-
Misrepresentation of capabilities: During the sales process, some users have found that Drift's capabilities, particularly regarding integration and usability, were misrepresented, leading to disappointment and frustration
-
High cost: Despite its many features and benefits, the cost of using the fully-featured version of Drift can be prohibitive for some businesses, particularly small businesses with limited budgets.
-
Buggy software: Both developers and salespeople have found the software to be buggy and hard to use, which can negatively impact the user experience and potentially make salespeople appear incompetent to customers
Main features
Starting Price
Free Plan
Real-time messaging
Lead routing
In-app messaging
Meeting scheduling
AI-powered chatbots
Starting Price
N/A
Free Plan
No
Real-time messaging
Lead routing
In-app messaging
Meeting scheduling
AI-powered chatbots
How Drift compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Drift best for according to our reviewers?
Sales Representatives: Sales reps can use Drift to respond to customer inquiries instantly, eliminating delays and discovering new opportunities through the bot feature
Small Business Owners: Despite the cost, small business owners can benefit from Drift's AI-powered Conversation Cloud to personalize customer experiences and increase lead conversion
Marketing Teams: Marketing professionals can use Drift to start and nurture conversations with potential customers, enhancing website visitor engagement and other business KPIs
Customer Service Teams: Customer service teams can use Drift to provide real-time support to customers, answering their queries instantly within the chat and improving overall customer service.
Developers: Developers can integrate Drift with other platforms like segment.io, although some users have reported bugs and issues with usability
Drift Reviews
4.7
Drift rating
4.5
Ease of use
4.5
Customer service
4.1
Value for money
4.2
Likelihood to recommend
4.3
Features
29 Drift Reviews
-
Charlotte S
Top-notch Real-time Customer Interaction Tool
I have a highly positive view of Drift and am glad to serve my customers in real time using the Drift chat widget, which lets me qualify leads instantly. I value how Drift chat allows my customers to connect immediately within our product. If they face issues or have queries, they don't need to wait for email support; all their questions can be answered instantly within the chat. It's also handy for my teams to use the mobile app to handle customer chats from anywhere. We frequently get many questions and leads from our landing page, and Drift has assisted us in automating leads and pushing them into our CRM systems. Integrating the chat widget within the app is easy and simple. The web app (dashboard) is a bit slow to load at first, but the chat is extremely fast and reliable. I do wish they had an Android SDK to start conversations within the app. I chose Drift because it was easy to set up and for its user interface.
October 22, 2024
-
Barbara G
Commendable Customer Support: Drift's Prompt and Helpful Responses
I must commend the customer support team at Drift for their prompt and helpful responses.
October 12, 2024
-
Terry Davis
Effortless Adaptation: Drift's User-Friendly Interface Simplifies Software Integration
The user-friendly interface of Drift has made it easy for our team to adapt to the software
October 6, 2024
-
Talia G
Huge ROI with Drift!
My overall experience with Drift has been really positive. The ROI is over 50X and the tool is very user-friendly. It's easy to implement, reasonably priced, has excellent customer support, and simplifies chat playbook creation. I have no specific complaints; everything appears to be top-notch! I chose Drift for its affordability, ease of implementation, and customer support availability in IST.
September 29, 2024
-
Jessica Garcia
Their Plugin is Excellent, But I Noticed a
I think the Drift plugin is great, but I've noticed a slowdown in page loading times. I was using the Genesis framework with Gutenberg, aiming for a clean setup with no bloat. Before using Drift, my page loaded in under 2 seconds, but with the plugin, it increased to 8 seconds. I've since switched to Astra and plan to try Drift again with this theme, and then again with Genesis. Overall, I think Drift is a great service. The options and appearance are impressive on my page. I would recommend Drift to others, as they're likely to have better performance than I did. Switching to cloud and CDN should help, I suppose.
September 21, 2024
-
Olivia Garcia
Surprisingly Robust API: Customizing Drift Software to Perfection
I've been pleasantly surprised by the robustness of Drift's API, which has allowed us to customize the software to fit our needs
September 15, 2024
-
Jerry W
Enhancing Email Campaigns with Drift's Marketing Tools
The email marketing tools provided by Drift have been instrumental in improving our email campaigns
September 9, 2024
-
Billy Garcia
Drift's Meeting Scheduler Simplifies Sales Meetings
As a sales manager, I appreciate how Drift's meeting scheduler has simplified setting up meetings with potential clients
August 31, 2024
-
Tindra D
Adore Drift
I love Drift! I've used it at my last two companies and we always see an increase in engagement after installing it. It's so effective to communicate directly with our users in real time. The Drift team is also extremely helpful whenever I have a question or issue.
August 24, 2024
-
Joan Martinez
Effortless Installation, Impressive Outcomes
I am very satisfied with my usage of Drift. I haven't delved deeply into its additional capabilities and advanced features yet, but I am excited to do so. The setup was straightforward and easy to understand, even with my limited knowledge of such products. The product scales with my knowledge, offering all features if I am familiar with them. It also serves as an excellent site lead service without being overwhelming. However, I found that the other features are not well explained and I'm unsure where to find explanations. The image customization for the pop-up message is quite limited, for example, it cuts off the top of the picture and there's limited functionality for further editing. The decision to switch to Drift was made by someone else, but from what I understand, it was due to cost and user experience. I appreciate the vendor's response and their commitment to improving feature explanation.
August 18, 2024
