What is Zoho Desk?
Pros from reviewers
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Enhanced support billing: Zoho Desk aids in enhancing support billing by keeping track of tickets, requiring agents to report the time they spend on tickets, and overseeing resource allocation on a client-by-client basis
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Well-structured and functional mobile app: Zoho Desk is praised for its well-structured design and functional mobile app, which enhances accessibility and ease of use
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Efficient issue monitoring: The software allows users to monitor how quickly each issue is being addressed, ensuring support staff stays on task and enhancing professionalism
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User-friendly interface and excellent customer service: Users appreciate the user-friendly interface and excellent customer service provided by Zoho Desk, which offers quick solutions to problems
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Time-saving automation features: Zoho Desk's automation features save time and enhance efficiency, particularly in responding to customer queries.
Cons from reviewers
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Email system and spf/dkim verification issues: Some businesses using Zoho Desk have reported that the email system and spf/dkim verification do not work, making it difficult to confirm these parameters
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Integration with other Zoho products could be improved: Some users have reported that the integration of Zoho Desk with other Zoho products could be better, and that its reporting features could be more robust
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Limited integration with Office 365: Despite its well-structured design and functional mobile app, Zoho Desk has been reported to have issues when trying to integrate with Office 365
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Limited features on the free plan: While Zoho Desk offers a range of features, not all of them are accessible on the free plan, which can limit its functionality for some users
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Poor customer support: Some users have reported that the customer support for Zoho Desk is not satisfactory, with long response times and lack of follow-up on reported errors.
Main features
Starting Price
Free Plan
Smart ticketing
Multichannel support
AI-powered assistance
Knowledge base creation
Reporting and analytics
Starting Price
$20
/ user / month
Free Plan
No
Smart ticketing
Multichannel support
AI-powered assistance
Knowledge base creation
Reporting and analytics
How Zoho Desk compare to similar software?
Product
Price
$20
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Zoho Desk and Freshdesk are both highly regarded customer support platforms, yet they cater to businesses in distinct ways, reflecting differences in their design philosophy, feature sets, and user interface.
The primary distinction between Zoho Desk and Freshdesk lies in their approach to customer support management and the ecosystems they integrate with.
Zoho Desk is lauded for its deep integration with the Zoho ecosystem, making it an ideal choice for businesses already utilizing other Zoho products like Zoho CRM, Zoho Projects, or Zoho Analytics. It offers a highly customizable experience, enabling businesses to tailor workflows, automate processes, and gain insights through its robust reporting tools. One of its standout features is Zia, an AI-powered assistant that helps with ticket classification, sentiment analysis, and even provides recommendations for agents. This focus on AI-driven automation and seamless integration makes Zoho Desk particularly appealing to businesses...
Zoho Desk and Zendesk are powerful customer service platforms, but there are differences that set them apart. At first, Zoho Desk stands out thanks to its omnichannel support experience, which includes email, live chat, telephony, social media, and instant messaging. Overall, such an approach allows them to personalize their services according to customer needs. Furthermore, it prides itself on its user-friendly features, which include customization options for the views and ticketing organization features (based on priority and status, for example), which Zendesk only offers through extensions. Finally, the self-service options, including a customizable help center and multilingual support, round out the offer for its customers.
Similarly, Zendesk offers a user-friendly help desk solution, placing focus on customization options and trying to have the best user interface among customer service platforms. While Zoho Desk has a more integrated approach, Zendesk focuses on...
Who is Zoho Desk best for according to our reviewers?
Financial Teams: Zoho Desk is useful for these teams in handling office reports and cash management. They can also utilize its invoicing tool for sending small bills to clients. However, they might find the need for more customizations and avoidance of unnecessary steps.
Social Media Managers: Zoho Desk offers seamless social media post creation and scheduling, making it a great tool for managing social media channels. It also provides basic analytics, even in the free version
Small to Medium Businesses: These businesses can benefit from Zoho Desk's user-friendly ticketing system and time-saving automation features. It allows them to monitor issue resolution speed, keep track of tickets, and manage resource allocation effectively
Customer Support Teams: Zoho Desk provides a platform for these teams to enhance their support billing and professionalism. They can generate support tickets using its social network aggregation tool and establish specialized divisions with the help of AI
Entrepreneurs: New entrepreneurs can find Zoho Desk incredibly helpful in scheduling future posts across multiple platforms. Even the free version allows effective management of social media channels
Zoho Desk Reviews
4.6
Zoho Desk rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.3
Likelihood to recommend
4.5
Features
24 Zoho Desk Reviews
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Pamela W
Streamlining Customer Interactions: A Standout Social Media Integration
The social media integration is a standout feature, allowing us to manage customer interactions across different platforms from one place
September 16, 2024
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Jessica Garcia
Mobile App: Empowering On-the-Go Support
The mobile app is a great addition, enabling us to provide support on-the-go
September 9, 2024
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Justin A
Finest Expense App I've Ever Used
I believe Zoho-Desk is the best expense app I've ever used for our office reports and cash handling. However, it could benefit from customizations and avoiding unnecessary steps.
September 3, 2024
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Jessica
Tailoring Your Needs: A Review of Zoho Desk's Customization Options
I appreciate the customization options that Zoho Desk offers, allowing us to tailor the software to our specific needs
August 27, 2024
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Lauren
Zoho Desk's Seamless Integration Capabilities
The integration capabilities of Zoho Desk are excellent - it seamlessly integrates with our existing CRM and other Zoho products
August 18, 2024
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Joan Johnson
This has been the most user-friendly platform
Zoho-Desk has been the simplest platform for managing our social media channels. Initially, we were apprehensive about the learning curve, but after following Zoho's comprehensive tutorial on YouTube, we immediately felt confident using it. If we can handle it, anyone can!
August 12, 2024
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Abigail E
Zoho Desk: Revolutionizing Efficient Customer Support Management
I appreciate Zoho Desk's user-friendly ticketing system and time-saving automation features. However, I think its integration with other Zoho products could be improved and its reporting features could be more robust.
August 6, 2024
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Janet R
Great App BUT Terrible Customer Service
The app is good but the customer support is terrible. Whenever I try to chat with support, I often get a message saying they missed me and will get back to me shortly. However, shortly usually means days. Once I report an error, they disappear until I send reminders. Some of my friends have subscribed to Quickbooks, which might be more customer-friendly. Zoho, you will lose clients if you don't provide any support!
July 28, 2024
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Kayla Davis
ZohoSocial Provides Effortless Posting
I really appreciate Zohosocial for its seamless social media post creation. I particularly enjoy its scheduler and Zia.
July 22, 2024
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Sandra Brown
Zoho Desk: Streamlining Ticket Management with Automation
Using Zoho Desk, I can monitor how quickly each issue is being addressed, ensuring our support staff stays on task. This makes us appear more professional from a client's perspective. We use it to enhance our support billing by keeping track of tickets, requiring agents to report the time they spend on tickets, and overseeing resource allocation on a client-by-client basis. We prefer to use its social network aggregation tool to generate support tickets. With the help of AI, we can now establish specialized divisions and automatically generate tickets. However, two other businesses using Zoho have confirmed that the email system and spf/dkim verification do not work. No one here can confirm these parameters. I switched to Zoho Desk because it meets my needs and handles customer requirements without any issues. The ability to view all correspondence within a relationship is a significant time saver.
July 15, 2024
