General information about JivoChat
With Jivochat, you can effortlessly connect with your users through various channels, including live chat, phone, email, and even social media. By centralizing all communications, Jivochat empowers your team to enhance its efficiency and respond to users in real-time. Gone are the days of missed opportunities and delayed responses – Jivochat ensures that you are always at the right place, at the right time.
Imagine the impact this can have on your customer support reactivity. With Jivochat, you can provide immediate assistance to your customers, addressing their concerns and queries promptly. Whether it's a technical glitch or a simple inquiry, your team can engage with users instantaneously, eliminating frustrations and leaving a positive impression.
But it doesn't stop there. Jivochat's capabilities extend to boosting sales as well. By being readily available to your customers, you create a seamless and convenient experience, leading to increased conversions and more sales. Customers appreciate businesses that prioritize their needs, and Jivochat empowers you to do just that.
The benefits of Jivochat are undeniable. With its comprehensive suite of communication tools, you can optimize your customer support, improve reactivity, and drive sales. It's a game-changer for businesses seeking to provide exceptional service while maximizing efficiency.
So why wait? Start leveraging the power of Jivochat today. Visit Secret to discover exclusive deals on the best SaaS solutions just like Jivochat and more. Take your business to new heights by investing in the tools and resources that can help you succeed.
See alternatives to JivoChat like Intercom or Drift.
Expert review on JivoChat
A live chat is always something pleasant to have available as a user of any website. Firstly, it’s A LOT more exciting than speaking to a robot (”I’m sorry, I didn’t understand your request, please choose from these options…”) 🤖 and, secondly, makes sure I never ever have to hear whatever hold music is chosen 🎵🔇 Plus, I can use emojis to really express myself and get my point across 😊
JivoChat is a live chat software that provides you with a platform to engage with your website visitors and customers in real time 💬 Take advantage of a range of communication tools, like a live chat, voice calls, video calls and chatbots, all to facilitate your customer interactions and improve your customer support. You can integrate JivoChat’s chat widget into your website and mobile application so your visitors can start a conversation with your support team and receive the necessary assistance or responses to their inquiries 📞 Chat routing gives you the power to distrubute chat requests amongst your agents or departments, allowing them to share files or screen, and providing a personalized experience to your users. Streamline your customer support processes and improve overall satisfaction with the help of JivoChat’s SaaS tool 🚀
JivoChat is a great solution for you to give your website visitors the opportunity to engage with your team in real time and receive immediate assistance, enhancing your overall customer support 💻 The platform allows for integrations with third-party messaging applications, like WhatsApp, Viber and Facebook Messenger, so your customer support team can manage conversations with customers across multiple different channels in one platform. This not only improves your team’s efficiency, but it also improves your online presence across the different channels 👥 Predefined triggers allow your team to anticipate any customers who may need help and be proactive in their conversations. Simplify your support and give your users the journey they deserve! 🔥
JivoChat has 3 different pricing plans available for you to choose from when it comes to your live chat, starting from Free! Each plan consists of different features you may need for your startup’s website, like integrations, a CRM, chats & websites and more 💰
- More details about JivoChat's pricingsTop alternatives to JivoChat’s live chat software include LiveChat, Zendesk, Intercom and Freshchat. Discover great deals for these tools and more on Secret to start saving! ⭐️
- More alternatives to JivoChat
Customer Success Manager
What is JivoChat used for?
Jivochat is a versatile tool that small businesses can utilize to streamline their customer service operations. It allows you to engage with customers in real-time through various channels, such as live chat, phone, email, and social media. For instance, a customer facing issues with a product can instantly reach out via live chat, and your team can promptly address the problem. This not only enhances customer satisfaction but also boosts your team's productivity. Furthermore, Jivochat's ability to centralize all communications can lead to increased sales conversions. For example, a potential customer inquiring about a product on social media can be immediately assisted, enhancing their shopping experience and increasing the likelihood of a purchase.JivoChat pricing
Basic
Free
Integrations with social media and messenger channels
2 months chat history storage period
Unlimited chats and websites
Hotkeys
Professional
$19
/ user / month
Advanced stats on chat and agent activity
Module CRM
Spam protection
Unlimited chat history storage period
JivoChat features
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Use canned responses to save time
With JivoChat's canned responses feature, you can save frequently used messages and quickly respond to customers without having to type the same thing over and over again.
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Analyze visitor behavior with heatmaps
JivoChat's heatmap feature allows you to see where your visitors are clicking on your website, giving you valuable insights into their behavior and allowing you to optimize your website for better engagement.
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Track performances with an integrated CRM
Jivochat CRM allows you to track and manage prospects and deals directly from the platform.
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Engage through the phone or videocalls
Call or call back users or engage with them through video calls to give them more insights into your product.
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Improve team efficiency
Manage all messages from a single platform and discuss and collaborate with your teams through secure messages.
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Customize your chat to match your brand
JivoChat allows you to fully customize your chat widget to match your website's design, making it seamless and professional-looking.
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Communicate through your website
Set up live chat and chatbots in more than 20 languages to immediately engage with your website visitors and provide the answers they need.
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Chat with customers on their favorite platform
Reach customers through SMS, WhatsApp, Apple messages, Instagram, or even Facebook by securely connecting your accounts to Jivochat.
28 JivoChat Reviews
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Andrew B
Exceptional Trading Experience with Century BTC Option and Jivochat
I've had an absolutely thrilling experience with a trading company named Century BTC Option! I made a purchase and was pleasantly surprised by their unique approach. They are always eager to engage, making sure you're fully involved in the process. They use a variety of contact methods, including phone numbers and addresses, to ensure they're always reachable. Their jivochat customer service agent, FRANGEL, is a standout! He's incredibly dedicated and will guide you through the process, ensuring you get the most out of your investment. This website is a hidden gem that I highly recommend!
October 15, 2024
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Kellen D
Indispensable Asset for Any Website
I find JivoChat to be a direct communication tool between a website owner and visitor. It has intelligent features that can convert most visitors into buyers after a short chat. My favorite feature is the pop-up window with a custom message that encourages visitors to start a conversation. I recommend adding a feature that allows visitors to send voice messages while chatting with the website admin, to express their ideas more clearly.
October 5, 2024
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Joe Jones
JivoChat: Ensuring Data Protection with Robust Security Features
As an IT manager, I've been impressed with JivoChat's robust security features which give us peace of mind regarding data protection
September 30, 2024
JivoChat: Pros & Cons
Pros
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Powerful analytics: Track visitor behaviors, chat performance, and sales metrics to optimize your customer support strategy
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Omnichannel support: You can manage customer inquiries from multiple channels, such as website, email, and social media, in one dashboard
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Increased customer engagement: JivoChat allows you to interact with website visitors in real-time, boosting conversions
Cons
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Limited integration options: JivoChat has limited options for integrating with other tools and software
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Basic reporting features: The reporting features in JivoChat are basic and may not provide in-depth insights
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Lack of advanced features: JivoChat may lack more advanced features compared to other similar SaaS solutions
Why is JivoChat better than other Customer Support software?
JivoChat has more positive reviews than Drift: 93 vs 91
JivoChat is more suitable for small businesses thanks to its good value for money than Drift: 4.5 vs 4.1
JivoChat has better positive reviews than Freshchat: 93 vs 79
JivoChat is better at customer support than Freshchat: 4.5 vs 4.2
JivoChat is better at value for money than Freshchat: 4.5 vs 4.0
JivoChat is better at support than Zendesk: 4.5 vs 4.3
JivoChat is easier to use than Zendesk: 4.5 vs 4.3
JivoChat is more suitable for small businesses thanks to its good value for money than Zendesk: 4.5 vs 4.2
