What is Tidio?
Pros from reviewers
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Cost-effective: Tidio offers an affordable price and the ability to select different features and functionalities a la carte, making it a cost-effective platform for client communication.
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Enhanced communication system: Tidio has significantly improved the communication system by replacing inferior chat bot platforms, leading to a rise in people engaging through chat and more prompt responses to queries and issues
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Powerful chatbot system: Tidio provides a powerful chatbot system that is simple to customize and can be set to perform various actions, leading to a considerable increase in chat traffic
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Straightforward and customizable interface: Tidio's interface is neat, robust, and customizable, making live-chat support on the website easier and more efficient
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Native email responses: Tidio provides native email responses to chats, enabling responses to incoming chats via email when the chat cannot be monitored round the clock
Cons from reviewers
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Incomplete integration features: Tidio created the integration but didn't integrate the mailbox feature, causing chat logs to end up in random mailboxes, leading to disorganization
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Inability to send voice notes: Tidio does not allow the sending of voice notes directly, limiting the ways in which users can communicate with customers.
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Limited notifications: When a user leaves the page and an operator responds, the user isn't notified, potentially leading to missed communications
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Inefficient message box: The message box only refreshes when the page is open, so visitors using multiple tabs won't receive replies, which can lead to poor user experience
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Manual integrations: All integrations are manual, requiring reopening of all conversations, opening the user profile, pressing the preferences, and sending the log to the integration, which can be time-consuming
Main features
Starting Price
Free Plan
Live vhat magic
Automated chatbots
Multi-channel messaging
Real-time visitor monitoring
Email marketing integration
Starting Price
N/A
Free Plan
No
Live vhat magic
Automated chatbots
Multi-channel messaging
Real-time visitor monitoring
Email marketing integration
How Tidio compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Tidio best for according to our reviewers?
Social Media Managers: The software's integration with Facebook Messenger can be beneficial for social media managers, but the lack of specific mailbox integration may be a drawback.
Customer Support Teams: With features like canned responses and native email responses, Tidio can help customer support teams address customer queries and issues more promptly
Small Business Owners: These users can benefit from Tidio's affordable pricing and a la carte feature selection, allowing them to only pay for the functionalities they need
Web Developers: Tidio's ease of implementation and customization makes it a suitable tool for web developers who need to integrate live chat support into their clients' websites
E-commerce Sellers: Tidio's chatbot system can assist e-commerce sellers in customer conversion and abandoned cart marketing, although the inability to send voice notes directly may be a limitation
Tidio Reviews
4.3
Tidio rating
4.7
Ease of use
4.7
Customer service
4.6
Value for money
4.5
Likelihood to recommend
4.6
Features
29 Tidio Reviews
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Sable G
Enhancing Sales Strategies with Tidio's Visitor Tracking Feature
As a sales manager, I've found Tidio's visitor tracking feature extremely useful. It gives us real-time insights into visitor behavior, helping us tailor our sales strategies accordingly
October 21, 2024
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Dax
Likely the Best Chat Solution for Small Businesses
I believe Tidio is probably the best chat for small businesses. Everything functions excellently and they offer very responsive support. However, the price does increase slightly with multiple operators. It's also very easy to set up.
October 13, 2024
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Carolyn R
Effortless and Swift: Tidio Experience
Tidio provides a cost-effective platform for client communication, but I find their support team's response time slow and the software takes a while to load.
October 6, 2024
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Roger W
Tidio's Analytics: Empowering Project Managers with Customer Insights
As a project manager, I've found Tidio's analytics feature very useful. It provides insightful data that helps us understand our customers better and make informed decisions
September 30, 2024
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Jonathan Davis
Appreciating Tidio: A User's Perspective on Quality Support
I've been using Tidio for a while now and I must say, it's a fantastic app! While it's true that their customer support may take a bit of time to respond, it's worth the wait. They always come through with the solutions I need. It's a great app to use, especially if you're patient and understand that quality support sometimes takes time.
September 23, 2024
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Logan F
Tidio's Impressive API Capabilities for Custom Integrations
As a web developer, I've been impressed by Tidio's API capabilities. It has allowed us to build custom integrations that suit our specific needs
September 14, 2024
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Andrea Brown
Why Tidio, Why?
As a paid customer of Tidio, I appreciate its excellent software and outstanding features. However, the recent change to a limit of 5 conversations has turned it into a nightmare. It's no longer functional and requires an update. It's disappointing and a waste of quality. Currently, I am comparing other new chat software.
September 8, 2024
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Debra Rodriguez
Smooth Sailing with Tidio So Far
I've been using Tidio for three days to assist with customer conversion and abandoned cart marketing. I value its simplicity in use and installation, and its feature that allows me to respond to customers on the move. The chatbot workflow is highly customizable. However, a significant downside for me is the inability to send voice notes directly. As a social media seller for over two years, I've noticed that customers appreciate personalized audio messages. I opted for Tidio because its chatbot was superior, and while I find WhatsApp comfortable, it necessitates an additional step of screen switching and risks customers sharing their phone numbers. It also doesn't accommodate PC users who don't have WhatsApp.
September 1, 2024
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Patricia
Affordable and Feature-Rich: Tidio's Pricing Plans for Small Businesses
As a small business owner, I've found Tidio's pricing plans to be very reasonable. The software offers great value for money considering the range of features it provides
August 25, 2024
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Adam Johnson
Pre-set Responses at Your Fingertips with Tidio
Tidio's canned responses allow me to easily respond to clients using saved replies. Up to now, I haven't faced any problems with the software, it's good.
August 17, 2024
