What is HelpCrunch?
Pros from reviewers
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Centralized customer communication: Helpcrunch allows for all customer interactions to be managed in one location, eliminating the risk of lost conversations and resulting in improved customer satisfaction
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User-friendly interface: The app is simple and enjoyable to use, making it easy for users to navigate and manage customer interactions
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Knowledge base feature: This feature is used to educate customers on how to use the app and solve minor issues without needing to reach out to support, saving time and resources
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Proactive messaging: Helpcrunch features proactive messages which can be used to engage with site visitors, potentially increasing customer engagement and conversion rates
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Affordable pricing: Compared to other similar tools, Helpcrunch offers a more cost-effective solution, making it an ideal choice for small to medium businesses.
Cons from reviewers
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Limited mobile app functionality: Some users have reported that the mobile app could use improvements, specifically in the display of metadata when a chat comes in, which is crucial information for some businesses
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Slow load times on poor internet connections: The web application can be somewhat heavy and slow to load when the internet connection is not strong
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Difficulty managing communications outside of business hours: Some users have found it challenging to manage communications with customers outside of business hours, as customers often leave messages expecting to interact with a live agent.
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Inability to change the subdomain: Some users have expressed dissatisfaction with the fact that they can't change the subdomain, even when they have the widget on multiple sites
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Occasional bugs and missing functionalities: Some users have reported occasional bugs and missing basic functionalities at lower price points
Main features
Starting Price
Free Plan
Live chat
Help desk
Email marketing
Automated messages
Feedback collection
Starting Price
$176
/ month
Free Plan
No
Live chat
Help desk
Email marketing
Automated messages
Feedback collection
How HelpCrunch compare to similar software?
Product
Price
$176
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is HelpCrunch best for according to our reviewers?
Website Owners: Helpcrunch is ideal for website owners as it offers a very affordable entry level, has a low impact on site's performance, and is extremely responsive on tablets and mobile phones. This ensures that they rarely miss a chat due to its speed.
Mobile Users: For those who need to provide support on the go, Helpcrunch's mobile app is invaluable. It allows users to respond to customers instantly, which is vital during the initial stages of a software release
Customer Support Professionals: These are individuals who handle customer queries and complaints. Helpcrunch is ideal for them as it centralizes customer communications, provides a dashboard for articles, and enables them to manage all customer interactions in one location
Sales Teams: Helpcrunch is beneficial for sales teams as it assists with lead generation. The proactive messages feature can be used to engage with site visitors, potentially converting them into customers
Small and Medium Businesses: Helpcrunch is perfect for small and medium businesses as it's simple to implement and manage. It merges a knowledge base and chat into one solution, eliminating the need for a complex ticketing system
HelpCrunch Reviews
4.6
HelpCrunch rating
4.5
Ease of use
5.0
Customer service
4.8
Value for money
4.6
Likelihood to recommend
4.6
Features
29 HelpCrunch Reviews
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Jacob R
Abundant Features at Great Value
I have been using HelpCrunch to increase sales on my website and offer in-app support for my product. It has been excellent for managing multiple emails across various accounts and assigning individuals to different tickets. The software is user-friendly and comes with useful features like tags and methods to manage support staff assigned to a ticket. The integration of the Android SDK was also easy to set up. One of the best features is the amount of system information the ticketing system automatically gathers from the user, which is beneficial for debugging. Some advanced features can be a bit challenging to start with if you're not familiar with this type of software, but they're optional and the basic usage is intuitive even for beginners. I chose HelpCrunch because it offers competitive pricing with the same, if not more, features. The vendor responded to my review, thanking me for my feedback and promising to make all HelpCrunch features even more intuitive in the near future.
October 19, 2024
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Carol Davis
Enhancing Customer Experience: Customization and Branding with HelpCrunch
As a project manager, I appreciate the ability to customize and brand our chat widgets using HelpCrunch, providing a consistent experience for our customers
October 12, 2024
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Gabriel Martinez
Innovating with HelpCrunch: A Forward-Thinking Software Experience
I'm finding new opportunities with HelpCrunch as they seem to prioritize innovating beyond just the basic features. It's truly exciting to be part of such a forward-thinking software experience!
October 8, 2024
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Keilani M
Our Sales and Customer Support Teams Utilize HelpCrunch
I use HelpCrunch for customer support and sales communication. It's much cheaper than other options, easy to use, and their customer service is excellent. I highly recommend it.
October 1, 2024
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Kian G
Enhancing Customer Engagement with HelpCrunch's Multi-Channel Support
The multi-channel support offered by HelpCrunch has allowed us to reach our customers through various platforms, enhancing our customer engagement efforts
September 21, 2024
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Joe N
Outstanding Customer Service Tool
I decided to stick with HelpCrunch mainly because of the excellent customer service I received both before and after becoming a customer. If the customer service had been subpar, I would have continued using my previous product. HelpCrunch allows my customers to reach me with any questions they have about my offerings or anything on my website in general. I appreciate the instant messaging feature on the app and the ability to respond to customers even after they've left the site. However, I'm not happy with the fact that I can't change the subdomain. Despite having my widget on multiple sites, I'm unable to alter the subdomain. I chose HelpCrunch for its quick and responsive customer service and because I was offered a lifetime deal. The customer service was top-notch. The vendor responded to my review, acknowledging my feature request regarding subdomains and assured me that they would start working on it soon.
September 17, 2024
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Samuel
Experiencing Proactive Customer Support with HelpCrunch
After signing up for a demo account with HelpCrunch, I was thrilled to see how proactive they were in their communication! They regularly kept in touch, ensuring I was updated with all the latest features and offerings. This gave me a real insight into their commitment to customer support.
September 10, 2024
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Blythe S
The Power of Automated Messages: A Sales Executive's Perspective
As a sales executive, I find the automated messages feature extremely useful in nurturing leads and converting them into customers
September 3, 2024
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Sarah D
Overall Satisfaction with HelpCrunch
Since using HelpCrunch, I've noticed a significant improvement in the quality of our customer communications during business hours. It's comforting to know that our customers are getting the information they need. However, managing communications outside of business hours is a challenge. Customers don't seem to understand when they're not interacting with a live agent and end up leaving messages. I also wish there was a feature that allowed me to see a list of customers browsing our website before they initiate a chat, to better understand their needs. I chose HelpCrunch for its customizable features. I switched from my previous software because it was slow, unstable, and often required updates to fix major issues. The vendor suggested using an offline form and message to help customers understand when our team is offline and offered assistance via chat for this and any other issues.
August 26, 2024
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Bobby N
Outstanding Chat Solution for Your Wordpress Site!
Helpcrunch is incredibly easy for me to set up and configure. It offers a very affordable, even free, entry level which allows me to evaluate the software for as long as I need. I appreciate that it has a very low impact on my site's performance, which is crucial for me. The app is extremely responsive on tablets and mobile phones, so I rarely miss a chat due to its speed. I can't think of anything I dislike about the software. It's technically sound, and I'm not bombarded with commercial emails like with other developers. It's a friendly software, created by friendly people. I chose Helpcrunch because it was free for me. When they offered a lifelong fee, I knew I could continue using it without spending a penny. However, I found Helpcrunch so beneficial to my site that I decided to pay the one-off fee. They've earned it! I switched to Helpcrunch because my website only has a few visitors, so a solution with.
August 20, 2024
