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Proprofs chat Reviews
4.7 (20 reviews)

ProProfs Chat is a real-time customer support software enabling businesses to interact instantly with customers. It offers features such as live chat, visitor tracking, and analytics, facilitating quick resolution of customer queries, boosting satisfaction, and enhancing sales. The software also integrates with CRM, email marketing, and help desk tools for comprehensive customer service management.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Proprofs chat?
  • 04How Proprofs chat compare to similar software?
  • 05Who is Proprofs chat best for according to our reviewers?
  • 06Proprofs chat Reviews

What is Proprofs chat?

ProProfs Chat is a real-time customer support tool designed to help businesses provide immediate assistance to their customers, thereby improving customer satisfaction and sales. It offers features like live chat, visitor tracking, pre-chat forms, and offline messages. Businesses can monitor visitor behavior, initiate conversations, and respond to customer queries in real-time. The software also supports integration with popular CRM, e-commerce, and social media platforms. It is easy to install and use, customizable to fit your website's aesthetics, and provides robust reporting capabilities for data-driven decision making. It is suitable for businesses of all sizes aiming to enhance their customer service experience. Special promotions are available on ProProfs Chat and similar software.

Pros from reviewers

  • Ease of use: ProProfs Chat is praised for its simplicity and user-friendly interface, making it an ideal solution for beginners and those who prefer a straightforward approach to software

  • Excellent support: Users have highlighted the readiness and professionalism of the ProProfs Chat support team, who are always available to assist with any issues or queries

  • Effective project management: ProProfs Chat's project management software has been commended for its ability to facilitate team collaboration and ensure deadlines are met, proving particularly useful for startups

  • Scalability: The software is praised for its scalability, making it a good investment for growing businesses. Its reporting features and competitive pricing plans are also appreciated.

  • Comprehensive solution: The software provides a solution for every stage of employee training, from course creation to certification and selling, making it a versatile tool for any online training environment

Cons from reviewers

  • Lack of mobile app support: There is no tech support for mobile apps, which have been reported to be down for over a month

  • Lack of travel allowance: Some employees have reported that they had to quit their job at Proprofs-chat because the company wouldn't provide a cab or travel allowance for long commutes to the office.

  • Poor customer service: Some users have reported that they have struggled to get assistance with Proprofs' platforms for over a month, with no responses to emails, help tickets, online chats, or phone calls

  • Unresponsive HR and Operations: Some employees have reported that the HR and Operations at Proprofs-chat lack empathy and do not consider employee requests or problems with any humanity

  • Long review times: Users have reported that their documents/lessons have been pending review for over 30 days

Main features

Starting Price

N/A

Free Plan

No

Real-time customer support

Integration capabilities

Visitor tracking

Customizability and robust reporting

Pre-chat forms and offline messages

Who is Proprofs chat best for according to our reviewers?

  • Startups: For startups, ProProfs Chat's project management software is a lifesaver. It facilitates team collaboration and project monitoring, ensuring deadlines are met and work is completed on time

  • Training Programs: ProProfs Chat is ideal for advancing training programs. It offers complete training solutions and provides support whenever needed, making it faster and better than traditional methods

  • Teachers and Educators: ProProfs Chat LMS is a valuable tool for teachers and educators, allowing them to create mini-courses, lessons, and assessments. It improves teaching and learning experiences and strengthens relationships with students, both locally and internationally

  • School Districts: School districts find ProProfs Chat user-friendly and comprehensive. It meets the needs of most teachers and students, and is currently being used by numerous schools with impressive results

  • Customer Support Teams: For customer support teams, ProProfs Chat is a good investment. It helps manage customer calls and queries effectively, with features like ease of use, scalability, and impressive reporting features. It also offers one of the best pricing plans for startups.

    • Proprofs chat Reviews

    4.7

    Proprofs chat rating

    4.5

    Ease of use

    5.0

    Customer service

    4.6

    Value for money

    4.4

    Likelihood to recommend

    4.5

    Features

    20 Proprofs chat Reviews

    4.7 (20 reviews)
    Leave a review

    • Richard J

      Shiv Prasad's Review on ProProfs-Chat Software

      I'm giving Proprofs-chat a 5-star rating because I see it as a good investment. I run a startup with a small but dedicated customer support team. We were doing well, but we were missing out on several important calls. I couldn't afford to lose customers this way. With Proprofs help desk software, we easily managed the situation. We've been successfully using this tool for the past 4 months. I'm particularly impressed with its reporting features, ease of use, and scalability. I've also had a great experience with the Proprofs sales and support team. Additionally, they offer one of the best pricing plans for startups.

      August 19, 2024

    • Leland M

      Commendable 24/7 Customer Support: ProProfs Chat Always Ready to Assist

      The 24/7 customer support provided by ProProfs Chat is commendable, always ready to assist with any issues or queries.

      August 12, 2024

    • Xanthe M

      Exploring Proprofs: A Month-Long Journey of Discovery and Improvement

      I've been exploring Proprofs' platforms for over a month now and I must say, it's been quite an adventure! All my documents and lessons have been under review for over 3 days, which I see as a thorough process to ensure quality content. The mobile apps have been under maintenance for over a month, which I believe is a sign that they're working on making it even better. I've tried reaching out to them through emails, help tickets, online chats, and phone calls, and I'm eagerly waiting for their response. I'm sure they're just as committed to resolving my queries as they are to providing a great product. I would definitely recommend giving it a shot. It's a unique experience and I'm pretty certain this company is working tirelessly behind the scenes to improve their services. I'm looking forward to seeing the enhancements they're making and I'm excited about the potential this software holds!

      August 3, 2024

    • Talia

      Exceptional Customization: Tailoring Chat Window to Brand Identity

      The software's customization options are excellent, allowing us to tailor the chat window to match our brand identity

      July 28, 2024

    • Michelle Johnson

      Breaking Language Barriers: ProProfs Chat's Multi-Language Support Fuels Global Customer Expansion

      ProProfs Chat's multi-language support has enabled us to expand our customer base globally, breaking down language barriers

      July 20, 2024

    • Samantha N

      Enhancing Customer Experience with Proactive Chat Engagement

      I appreciate the proactive chat feature that allows us to engage visitors before they even ask a question, enhancing customer experience

      July 15, 2024

    • Nash G

      Canned Responses: A Time-Saving Feature in ProProfs Chat

      The canned responses feature of ProProfs Chat has been a great time saver, allowing us to respond to common queries quickly and efficiently

      July 9, 2024

    • Kayla W

      Efficient CRM Integration with Software

      I am particularly impressed with the software's seamless integration with our CRM system, which has streamlined our workflow and improved efficiency

      June 30, 2024

    • Virginia F

      Launching My Own Startup with ProProfs-Chat: A Review

      Starting my own startup was a challenging task, especially when it came to getting my teams to collaborate and work on projects easily. Despite trying weekly meetings and follow-ups, nothing seemed to work. However, proprofs-chat came to my rescue. Their project management software made it incredibly easy to complete work on time and monitor progress. Now, I can keep my teams aligned and ensure all deadlines are met.

      June 25, 2024

    • Peter Rodriguez

      Ideal for Employee Training!

      I find ProProfs to be a simple yet highly advanced solution. It's easy to use, making it ideal for beginners. One of the best features is that it provides a solution for every stage of employee training - from course creation to certification and selling. Whenever I struggle with any aspect of the tool, the support team is always ready to help. All these factors make it a perfect solution for any online training environment.

      June 17, 2024

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