General information about Proprofs chat
ProProfs Chat is a real-time customer support tool that enables businesses to provide instant assistance to their customers, leading to increased customer satisfaction and sales. It offers features such as live chat, visitor tracking, pre-chat forms, and offline messages.
Businesses can monitor visitor behavior on their website, initiate conversations, and respond to customer queries in real-time. ProProfs Chat also supports integrations with popular CRM, e-commerce, and social media platforms.
The software is easy to install and use, customizable to match your website aesthetics, and offers robust reporting capabilities for data-driven decision making. It's ideal for businesses of all sizes looking to enhance their customer service experience.
Seize the opportunity to enhance your customer service experience with our special promotions on ProProfs Chat and similar software. Don't miss out on this chance to improve customer satisfaction and boost your sales!
See alternatives to Proprofs chat like LiveChat or LiveAgent.What is Proprofs chat used for?
ProProfs Chat is a customer support software that helps small businesses provide instant assistance, thereby increasing customer satisfaction and sales. For example, an online store can use it to answer customer questions in real time, enhancing the shopping experience. It also allows tracking visitor behavior, which can help identify trends and adapt sales strategies. Moreover, it easily integrates with CRM, e-commerce, and social media platforms, allowing centralized management of customer interactions.Proprofs chat features
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Real-time customer support
ProProfs Chat offers a live chat feature that enables businesses to provide instant assistance to their customers -
Integration capabilities
ProProfs Chat can be integrated with popular CRM, e-commerce, and social media platforms, making it a versatile tool for businesses -
Visitor tracking
The software allows businesses to monitor visitor behavior on their website, helping them understand customer needs and preferences -
Customizability and robust reporting
The software is not only customizable to match your website aesthetics but also offers robust reporting capabilities for data-driven decision making. -
Pre-chat forms and offline messages
ProProfs Chat provides pre-chat forms to gather customer information before the chat begins, and also supports offline messages when the support team is not available
20 Proprofs chat Reviews
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Richard J
Shiv Prasad's Review on ProProfs-Chat Software
I'm giving Proprofs-chat a 5-star rating because I see it as a good investment. I run a startup with a small but dedicated customer support team. We were doing well, but we were missing out on several important calls. I couldn't afford to lose customers this way. With Proprofs help desk software, we easily managed the situation. We've been successfully using this tool for the past 4 months. I'm particularly impressed with its reporting features, ease of use, and scalability. I've also had a great experience with the Proprofs sales and support team. Additionally, they offer one of the best pricing plans for startups.
August 19, 2024
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Leland M
Commendable 24/7 Customer Support: ProProfs Chat Always Ready to Assist
The 24/7 customer support provided by ProProfs Chat is commendable, always ready to assist with any issues or queries.
August 12, 2024
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Xanthe M
Exploring Proprofs: A Month-Long Journey of Discovery and Improvement
I've been exploring Proprofs' platforms for over a month now and I must say, it's been quite an adventure! All my documents and lessons have been under review for over 3 days, which I see as a thorough process to ensure quality content. The mobile apps have been under maintenance for over a month, which I believe is a sign that they're working on making it even better. I've tried reaching out to them through emails, help tickets, online chats, and phone calls, and I'm eagerly waiting for their response. I'm sure they're just as committed to resolving my queries as they are to providing a great product. I would definitely recommend giving it a shot. It's a unique experience and I'm pretty certain this company is working tirelessly behind the scenes to improve their services. I'm looking forward to seeing the enhancements they're making and I'm excited about the potential this software holds!
August 3, 2024
Proprofs chat: Pros & Cons
Pros
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Easy Integration: The software can be easily integrated with other platforms and tools, enhancing its functionality and making it more convenient for businesses
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Real-time Customer Support: ProProfs Chat allows businesses to provide instant support to their customers by enabling real-time communication
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Detailed Reporting and Analytics: ProProfs Chat provides detailed reports and analytics that help businesses track their customer support performance and make necessary improvements.
Cons
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Limited customization options: ProProfs Chat does not offer extensive customization options, which may limit its adaptability to specific business needs
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Learning curve: The software has a learning curve and may require some time for users to understand and use it effectively.
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High pricing: The cost of ProProfs Chat is relatively high compared to other similar software, which may not be affordable for small businesses
Why is Proprofs chat better than other Customer Support software?
Proprofs chat has better positive reviews compared to LiveChat: 98 vs 96
Proprofs chat is better at customer service than LiveChat: 5.0 vs 4.6
Proprofs chat pricing plans are more competitive than LiveChat: 4.6 vs 4.5
Proprofs chat has more positive reviews than LiveAgent: 98 vs 97
Proprofs chat is better at support than LiveAgent: 5.0 vs 4.8
Proprofs chat has better positive reviews compared to Freshdesk: 98 vs 94
Proprofs chat is better at customer service than Freshdesk: 5.0 vs 4.7
Proprofs chat pricing plans are more competitive than Freshdesk: 4.6 vs 4.3
