What is Zoho SalesIQ?
Pros from reviewers
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Customer tracking: The software's customer tracking features are particularly beneficial for businesses. Users can easily reach international customers who are visiting or have visited their website and interact with them immediately. They can also identify missed clients who visited the site during off hours and attempt to contact them accordingly
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Easy management of multiple chats: The software allows users to efficiently manage multiple chats simultaneously. This feature is particularly beneficial for businesses with high website traffic
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Integration capabilities: Zoho SalesIQ can be easily integrated into a website, with an intuitive user interface and a well-functioning mobile app. It also has the ability to integrate a business's knowledge base, helping support agents to swiftly share pertinent articles.
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Real-time visitor alerts: Zoho SalesIQ provides immediate notifications, similar to a phone call, whenever a visitor initiates a chat. This feature allows businesses to promptly respond to customer inquiries and engage with them in real-time
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Comprehensive features: Zoho SalesIQ offers a range of features suitable for all types of businesses, especially those requiring an online presence. It is user-friendly, affordable, and an essential tool for providing excellent customer service
Cons from reviewers
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Below average reporting and analytics: Some users have found the reporting and analytics features of Zoho SalesIQ to be subpar. The metrics and their calculations can be unclear, and attempts to clarify these with customer support have not always been successful
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Limited live update or notification feature: Despite its many benefits, Zoho SalesIQ sometimes fails to provide live updates or notifications. This can result in inaccurate visitor counts unless the page is manually reloaded
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Complex chatbot automation setup: Setting up chatbot automation in Zoho SalesIQ can be a complicated process due to the intricate user interface. This can make it difficult for some users to fully utilize this feature
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Expensive paid subscriptions: While Zoho SalesIQ does offer a free plan, the features included are limited. The paid subscriptions, which offer more features, can become quite costly over time
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Lack of integration with other communication channels: Zoho SalesIQ does not currently offer the ability to integrate with other communication channels. This can make managing customer interactions more difficult, as each channel must be managed separately.
Main features
Starting Price
Free Plan
Advanced analytics
Mobile version
Real-time visitor tracking
Automated chatbots and multi-channel messaging
Integration capabilities
Starting Price
N/A
Free Plan
No
Advanced analytics
Mobile version
Real-time visitor tracking
Automated chatbots and multi-channel messaging
Integration capabilities
How Zoho SalesIQ compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Zoho SalesIQ best for according to our reviewers?
Companies Seeking to Consolidate Communication Channels: While Zoho SalesIQ is a robust chat tool, companies that wish to integrate different communication channels may find it lacking in this area.
Customer Service Teams: Zoho SalesIQ is beneficial for customer service teams as it provides an easy-to-use platform for managing multiple chats and tracking customer interactions
Support Agents: Zoho SalesIQ is a useful tool for support agents as it integrates with knowledge bases, enabling them to quickly share relevant articles with users
Sales and Marketing Teams: This software is suitable for sales and marketing teams, especially those targeting international customers, as it allows them to identify and interact with website visitors in real time
Small Businesses and Startups: With its flexible pricing and a free plan, Zoho SalesIQ is an affordable solution for small businesses and startups looking for a reliable live chat tool
Zoho SalesIQ Reviews
4.4
Zoho SalesIQ rating
4.5
Ease of use
4.0
Customer service
4.5
Value for money
4.1
Likelihood to recommend
4.3
Features
14 Zoho SalesIQ Reviews
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Paul E
Effortless Time-Saving Automation with Zoho SalesIQ
The automation features of Zoho SalesIQ have saved us a lot of time. Tasks like routing chats to the right department have become effortless
July 9, 2024
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Kyle S
Versatile Customization: Zoho SalesIQ Review
I appreciate the customization options that Zoho SalesIQ offers. It allows us to tailor the software according to our specific needs, making it a versatile tool for our business
June 30, 2024
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Ralph Johnson
Seamless Integration: Boosting Efficiency with Zoho SalesIQ and Other Apps
Lastly, the integration of Zoho SalesIQ with other Zoho apps is seamless. This has streamlined our operations and improved our efficiency significantly.
June 25, 2024
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Donna
Top-notch Solution for Live Chat and Website Visitor Tracking
I find Zoho SalesIQ easy to integrate into a website, with an intuitive user interface and a well-functioning mobile app. Its pricing is flexible, suitable for startups and small businesses, and even offers a free plan. However, the free version has limited features and the paid subscriptions can be quite expensive in the long run.
June 16, 2024
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Jennifer
Insightful Analytics: Empowering Data-Driven Decisions with Zoho SalesIQ
The analytics provided by Zoho SalesIQ are detailed and insightful. They help us understand our customer behavior better, enabling us to make data-driven decisions
June 11, 2024
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Jack J
Zoho 'ONE' - Excellent Value & Functionality Amidst Evolving Communication Channels
I find the Zoho-SalesIQ software good and it fulfills our needs. It's user-friendly, the chat function is efficient, and it's well-received by our clients and users. However, I wish it could integrate different communication channels instead of keeping them separate. We're considering switching to FB Messenger from SalesIQ, as we're already using Messenger and it would reduce one channel to manage.
June 2, 2024
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Judson G
User-Friendly Zoho SalesIQ Interface for Customer Engagement
I find the Zoho SalesIQ interface extremely user-friendly. The software is easy to navigate, making it simple to track and engage with potential customers
May 27, 2024
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Nancy
Enhancing Customer Experience with Zoho SalesIQ Live Chat
The live chat feature of Zoho SalesIQ is fantastic. It allows us to provide instant support to our customers, enhancing their overall experience
May 21, 2024
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Evelyn Williams
Zoho SalesIQ Boosts Lead Generation for Sales Team
As a sales manager, Zoho SalesIQ has been instrumental in improving our team's performance. The ability to monitor website visitors and interact with them in real-time has boosted our lead generation efforts
May 11, 2024
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Janet R
Streamlines Live Chat, Yet Craves More Automation
I find Zoho-SalesIQ to be a straightforward and efficient tool for offering live chat to users. I value its ability to integrate our knowledge base, helping support agents to swiftly share pertinent articles. However, I believe the reporting and analytics are below average. I've attempted to get clarification on the metrics and their calculation from their support, but received no clear responses. Also, setting up chatbot automation is rather complex due to the intricate UI.
May 7, 2024
