Zendesk Promo Code

Zendesk pricing

Zendesk features

An automated, available and optimized customer service.

• Automation and workflow

  Zendesk offers automation tools that allow businesses to create predefined rules and workflows. These automations can help route tickets to the right agents, send automated responses, and escalate issues when necessary, improving efficiency.

• Multichannel support

  Zendesk enables businesses to offer support through multiple communication channels, including email, chat, social media, phone, and web forms. This allows customers to reach out through their preferred channels, improving customer satisfaction.

• Integration

  Zendesk can be integrated with a wide range of third-party applications and tools, including CRM systems, e-commerce platforms, and productivity apps. This ensures that customer support is seamlessly integrated into existing business processes.

• Knowledge base

  Zendesk provides a knowledge base where businesses can create and maintain articles, FAQs, and self-help resources. Customers can access this information to find answers to common questions, reducing the need for agent assistance.

• Ticketing system

  Zendesk's core feature is its ticketing system, which allows businesses to efficiently manage customer support requests. Support requests from various channels, such as email, chat, social media, and web forms, are consolidated into tickets. Agents can then track, prioritize, and respond to these tickets in a structured manner.

• Customization and branding

  Zendesk offers customization options, allowing businesses to tailor the platform to match their branding and design preferences. This helps maintain a consistent customer experience across all support interactions.

• Reporting and analytics

  Zendesk provides reporting and analytics features that enable businesses to track and analyze various support metrics, such as response times, ticket volumes, customer satisfaction, and agent performance. These insights help organizations make data-driven decisions to improve their support operations.

• Customer engagement

  Zendesk includes features for proactive customer engagement, such as live chat and messaging capabilities. This allows businesses to interact with customers in real-time, providing immediate assistance when needed.

• Christina Brown

  Zendesk Mobile App: Stay Connected and Respond Anywhere!

  The mobile app of Zendesk is very convenient. It allows me to stay connected and respond to tickets even when I'm away from my desk

  October 15, 2024

• Evelyn Martinez

  An Ode to Zendesk: A Model of Customer-Centric Excellence and Ethical Business Practices

  I am thrilled to be a part of what is possibly the most customer-centric company I've ever encountered in my professional career, which is fitting since they specialize in customer service software. Their business practices are transparent and it's so easy to adjust the number of seats from one year to the next. Despite the numerous options available, I am sticking with them. Their finance department is on top of things, sending accurate invoices and maintaining excellent internal communication, even ensuring service continuity when the correct invoice was paid on time. Something is seriously right with this company. The software itself is more than just okay, it's fantastic! It's exciting to think that they will likely thrive and grow due to their ability to run a business ethically. I can't understand why anyone wouldn't want to work for such a transparent company. I am beyond impressed.

  October 8, 2024

• Finnegan G

  Enhancing Customer Service with Zendesk

  Using Zendesk has greatly improved our client experience as it has allowed us to implement new processes based on the data we collect. Our productivity has significantly increased and everything is transparent. We've managed to create a self-help library for our clients, even customizing a help center based on the Copenhagen theme with custom CSS styling. I have found nothing to dislike about Zendesk; the back-end user experience is the best I've come across. The integration with Shopify and knowledge capture is seamless. We've been using Zendesk Support for years and I'm confident we've only just begun to explore its capabilities. However, for a small business like ours, it's more than enough. I do wish that new feature requests could be implemented faster and that Zendesk could handle all new implementation requests. We switched to Zendesk Suite because of its excellent integrations. All our support tickets are sent to a Slack channel, keeping the entire team informed. Compared to other companies, their prices are quite affordable. Overall, I'm very satisfied with Zendesk.

  September 30, 2024

Zendesk: Pros & Cons