General information about Osticket
osTicket is a widely-used open source ticket management system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple, easy-to-use, multi-user, web interface.
The software is designed to help organizations manage, organize and archive their support ticket requests. It offers features such as custom fields, ticket filters, auto-responder, customer portal and dashboard reports.
osTicket also supports rich text or HTML email, attachments and embedded images. The system can be further extended with free add-ons and plugins. It's easy to configure and customize according to the specific needs of an organization.
With its robust functionality and user-friendly interface, osTicket improves the efficiency of customer service by ensuring that all support requests are fully tracked and nothing falls through the cracks.
Take advantage of our special promotions on osTicket and similar software! Streamline your customer service with this widely-used open source ticket management system. It's designed to enhance efficiency, ensure no support request is overlooked, and can be customized to fit your organization's specific needs.
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See alternatives to Osticket like Zendesk or Zoho Desk.What is Osticket used for?
osTicket is a valuable tool for small businesses looking to optimize their customer service. It allows centralizing all support requests, whether they come from emails, phone calls, or web forms, into an easy-to-use interface. For example, an e-commerce business could use it to manage product return requests, delivery issues, or questions about products. Customization features, such as custom fields and ticket filters, allow it to adapt to the specific needs of each business. Moreover, its open-source nature offers the possibility to add additional features through free plugins.Osticket features
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Rich Text Support
osTicket supports rich text or HTML email, attachments and embedded images -
Open Source
osTicket is an open-source software, meaning it's free to use and can be modified according to the specific needs of an organization -
Ticket Management System
osTicket integrates inquiries created via email, phone and web-based forms into a simple, easy-to-use, multi-user, web interface. It helps organizations manage, organize and archive their support ticket requests -
Customization Features
The software offers features such as custom fields, ticket filters, auto-responder, customer portal and dashboard reports -
Extendable with Add-ons
The system can be further extended with free add-ons and plugins for additional functionality.
19 Osticket Reviews
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Laura Smith
Responsive and Helpful Support Team: Minimizing Disruptions with osTicket
Lastly, the support team for osTicket is very responsive and helpful. They have assisted us promptly whenever we faced any issues, ensuring minimal disruption to our operations.
August 10, 2024
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Donna Jones
Efficient Knowledge Base in osTicket Streamlines Support Operations
The knowledge base feature in osTicket is excellent. It has reduced the number of repetitive queries, freeing up our team to focus on more complex issues
August 5, 2024
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Larry
Easy-to-use Support Tickets, Email Alerts, and Mobile App with osticket
In my view, osticket is a complimentary support ticket software that provides ticket tracking and email notifications. Tasks can be appended to tickets for extra steps before closure. The user management is quite simple, with users grouped by teams and departments, and files can be attached to tickets. There's a paid mobile app for basic ticket management. However, the notifications and team/department access seem disorganized and feel like an afterthought. The mobile app is rather limited and costly for what it delivers.
July 29, 2024
Osticket: Pros & Cons
Pros
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Cost Efficiency: osTicket is an open-source software, which means it's free to download, use, and modify
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User-Friendly Interface: The software has a simple and intuitive interface that makes it easy for both agents and customers to use
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Customizable: osTicket allows businesses to customize the software according to their specific needs, including the ability to add custom fields, departments, and help topics.
Cons
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Outdated user interface: The user interface of osTicket is not very modern or intuitive, which can make it difficult for some users to navigate
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Limited customization: osTicket does not offer a wide range of customization options, making it less flexible for businesses with specific needs
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Lack of reporting features: osTicket lacks robust reporting and analytics features, which can make it difficult for businesses to track and measure their customer service performance.
Why is Osticket better than other Customer Support software?
Osticket is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.8 vs 4.5
Osticket is more suitable for small businesses thanks to its good value for money than Jira Service Management: 4.8 vs 4.3
Osticket is more suitable for small businesses thanks to its good value for money than LiveAgent: 4.8 vs 4.6
Osticket pricing plans are more competitive than Freshdesk: 4.8 vs 4.3
Osticket has more positive reviews than Spiceworks: 91 vs 89
Osticket is more suitable for small businesses thanks to its good value for money than Spiceworks: 4.8 vs 4.6
