General information about Comm100 live chat
Comm100 Live Chat is a customer communication software that provides real-time chat functionality to businesses. It allows organizations to engage with their customers instantly, providing immediate assistance and improving customer satisfaction.
This tool features customizable chat windows, pre-chat surveys, and real-time visitor monitoring. It also supports automated chat invitations, intelligent routing to appropriate representatives, and comprehensive performance reports. With its mobile compatibility, agents can respond to inquiries anytime, anywhere.
Comm100 Live Chat also integrates with popular CRM systems, social media platforms, and other third-party applications for seamless operation. Its robust security measures including PCI compliance and end-to-end encryption ensure data safety.
Overall, it's an efficient tool for businesses looking to enhance their customer service experience and boost sales through proactive engagement.
Take advantage of our special promotions on Comm100 Live Chat and similar software! Enhance your customer communication, boost your sales, and improve customer satisfaction with real-time chat functionality. Don't miss out on this opportunity to upgrade your business operations at a discounted price!
See alternatives to Comm100 live chat like LiveChat or Drift.What is Comm100 live chat used for?
Comm100 Live Chat is a valuable tool for small businesses looking to improve their customer service. It allows for real-time communication with customers, which can resolve issues immediately and increase customer satisfaction. For example, a customer may have a question about a product, and instead of waiting for an email response, they can get an instant answer via live chat. Additionally, features such as pre-chat surveys and visitor monitoring can help businesses better understand their customers and personalize their approach. Furthermore, integration with CRM systems and social media platforms allows for more efficient and consistent management of customer interactions. Finally, mobile compatibility allows agents to respond to customer requests at any time, which can be particularly useful for small businesses that do not have a dedicated call center.Comm100 live chat features
-
Real-time chat functionality
Comm100 Live Chat provides real-time chat functionality, allowing businesses to engage with their customers instantly for immediate assistance -
Mobile compatibility
With its mobile compatibility, agents can respond to customer inquiries anytime, anywhere, ensuring uninterrupted customer service -
Intelligent routing and automated chat invitations
Comm100 Live Chat supports intelligent routing to appropriate representatives and automated chat invitations, enhancing the efficiency of customer service -
Customizable chat windows and pre-chat surveys
This software features customizable chat windows and pre-chat surveys, enabling organizations to tailor their customer interactions to their specific needs
20 Comm100 live chat Reviews
-
Jessica M
Ensuring Data Security: A Review of Software's Robust Security Measures
Lastly, the software's security measures, including PCI compliance and encryption, give us peace of mind knowing that our data and conversations are secure.
August 19, 2024
-
Victoria Brown
Effortless to Operate and Reliable
I appreciate the ability to provide quality customer service through Comm100 Live Chat. However, I wish the option for customers and us to attach files or send documents was more visible and easier to access. The software is generally user-friendly and reliable with minimal downtime. I also enjoy the ability to join or monitor a chat with ease. However, I think the phone support could be improved as it is currently only available via email or chat. I also suggest offering screen sharing in the basic package, like other platforms such as Skype do. The vendor responded to my feedback, stating that phone support is available from 9AM to 5PM PDT and provided a contact number. They also said they would share my suggestions about screen sharing and file attachment with their product and design team. They are planning a product release with new live chat button and window designs in mid-October, which will include a paper clip icon for file attachments. They invited me to share any further ideas with them via email.
August 10, 2024
-
Jack D
Your Ultimate Solution for Chat and Omnichannel Customer Support
I primarily use Comm100 for customer support, and I'm particularly impressed with its live chat feature. The customizable automatic invites, modern responsive design, knowledgebase, and canned messages have given me a competitive edge in customer experience, which is evident in my reviews. I'm working towards using Comm100 for my entire helpdesk experience and so far, it's been excellent. The software is extremely feature-rich, offering everything that leading software in the industry does, but at a lower cost. There hasn't been anything I've wanted to do that I couldn't. It's a software that can grow and scale with me. I started with the most basic version years ago and have gradually added features and upgraded as needed. The sales team has been very helpful in tailoring a package to my needs each year. Comm100 is regularly updated with thoughtful upgrades and in-demand features. The new modern UI is particularly impressive. The software is incredibly easy to use, with no steep learning curves for setup or ongoing use.
August 3, 2024
Comm100 live chat: Pros & Cons
Pros
-
Customizable interface: Comm100 Live Chat can be customized to match the look and feel of a company's brand, creating a consistent experience for customers.
-
Comprehensive analytics: The software offers detailed reports and analytics that help businesses understand their customer behavior, identify trends, and make data-driven decisions
-
Real-time communication: Comm100 Live Chat allows businesses to interact with their customers in real time, providing immediate assistance and improving customer satisfaction
Cons
-
Learning curve: New users may find the software difficult to navigate and understand at first, which can lead to a longer implementation period.
-
Lack of advanced features: Comm100 Live Chat lacks some advanced features such as AI-powered chatbots, which can limit its functionality
-
Pricing: The software can be quite expensive, especially for small businesses or startups with a limited budget
Why is Comm100 live chat better than other CRM software?
Comm100 live chat has better positive reviews compared to LiveChat: 98 vs 96
Comm100 live chat is better at number of features than LiveChat: 75 vs 59
Comm100 live chat has more positive reviews than Drift: 98 vs 91
Comm100 live chat is more suitable for small businesses thanks to its good value for money than Drift: 4.4 vs 4.1
Comm100 live chat has more positive reviews than LiveAgent: 98 vs 97
Comm100 live chat has more features than LiveAgent: 75 vs 62
Comm100 live chat has better positive reviews than Freshchat: 98 vs 79
Comm100 live chat is better at customer support than Freshchat: 4.5 vs 4.2
