General information about HelpCrunch
With over 300 user reviews and 4.9/5 average rating, HelpCrunch is now a mature customer communication platform that provides you with all the tools you need to generate more leads and sales on your website, boost user engagement, and provide excellent customer support 24/7. If you need help migrating from a previous solution, the support team is happy to help you with this and answer any other questions.
See alternatives to HelpCrunch like Freshdesk or Zoho Desk.
Expert review on HelpCrunch
Help desks are probably the only place where ‘Have you tried offering your computer a cookie?’ is a legitimate troubleshooting suggestion 🍪 And, if all else fails, we have the other reliable solution: turning it on and off again. If that doesn’t work, then I don’t know what to tell you 🤷♂️
HelpCrunch is a customer communication platform that offers you a combination of live chat, email marketing automation, and a help desk ticketing system 📞📧 It is designed to help you effectively engage with your customers, provide customer support, and boost customer satisfaction. Leverage the power of the software’s live chat and communicate with website visitors and customers in real-time. Your agents can engage in proactive chat, handle multiple conversations simultaneously, and use canned responses for quicker & consistent replies. You can also send targeted email campaigns to your customer base, designing with email templates, segmenting your customers lists, and tracking email performance. Streamline your customer communications and support processes in one unified platform 📊
HelpCrunch is a suitable solution for many types of business across different industries, in particular e-commerce businesses, SaaS companies, startups, and small businesses 💼 Use HelpCrunch’s tool to provide real-time support during your customer’s shopping process, and handle post-purchase inquiries and issues. The software allows you to provide personalized support to your users, establishing a strong customer support foundation without the need for extensive resources. You can also give some power to your users through a knowledge base or FAQ section, providing self-help resources to your customers so they can find answers to their questions independently. Provide personalized experiences to your users and show them you care! 🙌
HelpCrunch has 3 pricing plans available for you to choose from, with different features available according to your startup’s needs 💰
- More details about HelpCrunch's pricingsTop alternatives to HelpCrunch’s customer communication software include Intercom, Zendesk, Freshdesk and LiveAgent. Discover great offers for these types of tools and more on Secret to start saving! 🔍
- More alternatives to HelpCrunch
Customer Success Manager
What is HelpCrunch used for?
HelpCrunch is a comprehensive customer communication platform, highly rated by users for its effectiveness in driving lead generation and sales. Small businesses can leverage its 24/7 customer support feature to ensure seamless customer experience. For instance, an online retail store can use HelpCrunch to promptly address customer queries about product details or delivery status, thereby enhancing customer satisfaction and loyalty. The platform also aids in boosting user engagement, which can translate into increased website traffic and sales conversions. Plus, the support team offers assistance in migrating from previous systems, making the transition smooth and hassle-free.HelpCrunch pricing
Unlimited
Contact sales
Unlimited team members
50,000 emails
Unlimited widgets
Unlimited auto messages
Basic
$176
/ month
10 team members
1,000 emails
1 widget
3 auto messages (chat & email)
Pro
$290
/ month
10 team members
5,000 emails
5 widgets
25 auto messages (chat & email)
HelpCrunch features
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Live chat
Connect with your customers in real-time through a live chat feature that allows you to quickly respond to inquiries and provide exceptional customer service.
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Help desk
Simplify your customer support efforts with a comprehensive help desk that streamlines your communication and tracks all customer interactions.
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Email marketing
Grow your business with targeted email campaigns that help you to engage with your audience and increase conversions.
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Automated messages
Save time and streamline your workflow with automated messages that provide helpful information and callbacks to customers.
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Feedback collection
Get insights into what your customers are thinking with feedback collection tools that enable you to gather their opinions and make informed decisions.
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Mobile apps
Stay connected with your customers on the go with mobile apps that enable you to manage conversations, monitor feedback, and provide instant support.
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Integrations
Integrate with your existing tools and platforms to increase your productivity and simplify your workflow.
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Reporting and analytics
Monitor your performance and track your progress with detailed reporting and analytics that provide actionable insights and help you to make data-driven decisions.
29 HelpCrunch Reviews
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Jacob R
Abundant Features at Great Value
I have been using HelpCrunch to increase sales on my website and offer in-app support for my product. It has been excellent for managing multiple emails across various accounts and assigning individuals to different tickets. The software is user-friendly and comes with useful features like tags and methods to manage support staff assigned to a ticket. The integration of the Android SDK was also easy to set up. One of the best features is the amount of system information the ticketing system automatically gathers from the user, which is beneficial for debugging. Some advanced features can be a bit challenging to start with if you're not familiar with this type of software, but they're optional and the basic usage is intuitive even for beginners. I chose HelpCrunch because it offers competitive pricing with the same, if not more, features. The vendor responded to my review, thanking me for my feedback and promising to make all HelpCrunch features even more intuitive in the near future.
October 19, 2024
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Carol Davis
Enhancing Customer Experience: Customization and Branding with HelpCrunch
As a project manager, I appreciate the ability to customize and brand our chat widgets using HelpCrunch, providing a consistent experience for our customers
October 12, 2024
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Gabriel Martinez
Innovating with HelpCrunch: A Forward-Thinking Software Experience
I'm finding new opportunities with HelpCrunch as they seem to prioritize innovating beyond just the basic features. It's truly exciting to be part of such a forward-thinking software experience!
October 8, 2024
HelpCrunch: Pros & Cons
Pros
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Customizable chat widgets and email templates: The platform provides customization options for chat widgets and templates to represent your brand
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All-in-one customer communication platform: HelpCrunch offers a comprehensive platform for customer communication, including live chat, email marketing automation, and knowledge bases
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Automation and targeted messaging: HelpCrunch offers automation features, such as chat triggers and email campaigns, to engage with customers at the right time
Cons
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Learning curve for advanced features: HelpCrunch’s advanced features and customization options may require additional learning and technical support
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Pricing structure: The software’s pricing plans may not be suitable for all businesses, in particular those with more limited budgets
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Integration limitations: The number of integrations available on HelpCrunch is limited and may not be suitable for businesses with specific requirements
Why is HelpCrunch better than other Customer Support software?
HelpCrunch has better positive reviews compared to Freshdesk: 98 vs 94
HelpCrunch is better at customer service than Freshdesk: 5.0 vs 4.7
HelpCrunch pricing plans are more competitive than Freshdesk: 4.8 vs 4.3
HelpCrunch has more positive reviews than Zoho Desk: 98 vs 93
HelpCrunch is better at support than Zoho Desk: 5.0 vs 4.5
HelpCrunch is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.8 vs 4.5
HelpCrunch has more positive reviews than LiveAgent: 98 vs 97
HelpCrunch is better at support than LiveAgent: 5.0 vs 4.8
