What is Freshchat?
Pros from reviewers
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Ability to track past chats: Freshchat allows for tracking of past chats, enabling monitoring of progress and efficient handling of customer issues.
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Smooth integration with other tools: Freshchat seamlessly integrates with most tools, including Freshdesk, allowing for efficient management of live chats and tickets
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User-friendly chatbot: Freshchat's chatbot is straightforward and user-friendly, enhancing customer engagement especially for non-tech savvy users
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Large-scale agent management: Freshchat is capable of managing agents on a large scale, providing excellent visibility for managers through tracking and reporting
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Consolidation of chats from different channels: Freshchat's integration with Facebook and Whatsapp allows for consolidation of chats from all channels into one location, significantly increasing team productivity
Cons from reviewers
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Poor customer service: Numerous users have reported poor customer service experiences with Freshchat, including long wait times for responses, unresolved issues, and difficulty in cancelling subscriptions.
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Issues with mobile app: Some users have reported that the Freshchat mobile app is unreliable and often doesn't work, even after spending significant time trying to troubleshoot with the support team.
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Limited reporting and analytics capabilities: Some users have expressed dissatisfaction with the software's reporting and analytics capabilities, stating they are limited and lack in-depth insights.
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Lack of technical support: Several users have reported a lack of follow-up from the technical support team after reporting issues, particularly with the Freddy chatbot feature. There is also no phone support available for Freshchat, which has led to frustration among users.
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Expensive chatbot feature: Despite the chatbot feature being highly praised for its user-friendly interface and ability to handle a high volume of chats, some users find it quite costly considering the volume of their chats.
90% off the Pro plan for 1 year on Freshchat
Get 90% off the Pro plan for 1 year on Freshchat and up to $100,000 savings with Secret.
Main features
Starting Price
Free Plan
Get real-time performance reports
Optimize team management
Respond quickly to customer requests with the chatbot
Communicate with customers via your various messaging apps
Boost your team's productivity
Starting Price
$19
/ user / month
Free Plan
Yes
Get real-time performance reports
Optimize team management
Respond quickly to customer requests with the chatbot
Communicate with customers via your various messaging apps
Boost your team's productivity
90% off the Pro plan for 1 year on Freshchat
Get 90% off the Pro plan for 1 year on Freshchat and up to $100,000 savings with Secret.
How Freshchat compare to similar software?
Product
Price
$19
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
90% off the Pro plan for 1 year on Freshchat
Save up to $100,000
Freshchat and LiveChat are both excellent solutions for customer support and engagement, offering features that help businesses manage interactions efficiently. While they share some common functionalities, several key differences may influence your decision on which platform is best suited for your business needs.
The primary difference between Freshchat and LiveChat lies in their approach to customer engagement and the scope of their features. Freshchat is designed as a comprehensive customer messaging solution that goes beyond just live chat. It supports multiple channels, including email, social media, and messaging apps, offering businesses a unified platform for all customer communications. Freshchat excels in automation with its AI-driven chatbots, enabling businesses to handle customer inquiries around the clock. It also integrates with Freshdesk, making it a powerful tool for companies already using the Freshworks suite.
LiveChat, on the other hand, focuses primarily on...
Freshchat and Intercom are two leading customer messaging platforms designed to enhance customer engagement and support for businesses. While they share common functionalities, key differences can significantly influence your choice between the two.
One of the most noticeable distinctions is the user interface and overall user experience. Freshchat is known for its intuitive and streamlined interface, making it accessible for teams with varying levels of technical expertise. It offers a straightforward setup and easy navigation, which is particularly appealing to small to medium-sized businesses looking for a user-friendly solution. Intercom, on the other hand, provides a more feature-rich interface, which, while powerful, may present a steeper learning curve. Its comprehensive toolset is designed for businesses that require advanced customization and deeper engagement analytics.
Another critical factor is the approach to customer engagement. Freshchat excels in providing a unified...
Who is Freshchat best for according to our reviewers?
Businesses Seeking Automation: Freshchat is beneficial for businesses seeking automation in customer support, with features like offline tickets and the ability to track past chats
Delivery Businesses: Freshchat is suitable for delivery businesses to handle customer support inquiries and manage agents on a large scale, offering excellent visibility for managers through tracking and reporting
Businesses with Non-Tech-Savvy Audiences: Freshchat's user-friendly chatbot can enhance customer engagement for businesses whose target audience isn't very tech-savvy, allowing for a lot of personalization
Customer Support Teams: These teams can use Freshchat to manage live chats and tickets, track agent performance, and consolidate chats from various channels into one location, thus increasing productivity
Businesses Needing Direct Client Contact: Freshchat is a good tool for businesses needing direct client contact, with features like the ability to edit, add or delete canned responses, and a user-friendly interface for agents.
90% off the Pro plan for 1 year on Freshchat
Get 90% off the Pro plan for 1 year on Freshchat and up to $100,000 savings with Secret.
Freshchat Reviews
3.9
Freshchat rating
4.5
Ease of use
4.2
Customer service
4.0
Value for money
4.0
Likelihood to recommend
4.1
Features
28 Freshchat Reviews
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Edward G
Freshchat's Team Inbox: Streamlining Collaboration and Efficiency
The team inbox feature of Freshchat is a standout. It has made collaboration among team members easier and more efficient
October 13, 2024
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Cordelia G
Exceptional Technical Support: A Positive Experience with Freshchat
I must commend the technical support team of Freshchat. They are prompt, professional, and always ready to assist. Overall, my experience with Freshchat has been extremely positive.
October 6, 2024
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Joseph Miller
Exceptional Experience with Freshchat: A Review
I'm absolutely thrilled with Freshchat! Their customer service is always ready to assist, their pricing practices are transparent and straightforward, and they offer a unique set of features that sets them apart from their competitors. I'm genuinely impressed!
September 30, 2024
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Larry
Freshchat Mobile App: Seamless Team and Customer Connectivity on the Go
The mobile app of Freshchat is extremely user-friendly and allows me to stay connected with my team and customers even when I'm on the go
September 21, 2024
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Emma G
Exceptional Customer Service Experience with Freshchat
I'm absolutely thrilled with Freshchat's customer service! They have a chat feature where I've received responses in as little as 2 hours. I've been working on an integration issue for the past 3 months and they've been consistently engaged with me throughout the process. I would highly recommend purchasing services from this company!
September 16, 2024
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Megan
Top-Notch Customer Support Chat App
I find Freshchat very helpful in supporting our business growth as it provides our customers with a quick and simple way to contact us. It's easy to use and integrates quickly and smoothly. The software is reliable with no downtime, allowing customers to reach us anytime. However, I wish there was a more effective alert system when a chat is initiated, with a persistent alert until someone joins the chat.
September 8, 2024
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Natalie B
An Adventurous Journey with Freshchat Customer Service
I reached out to Freshchat's customer service about a month ago regarding a reconnecting issue. They promptly assured me that their development team would be on it soon. I've been eagerly waiting for weeks now, and I'm excited to see how they will resolve this. I find it quite engaging that I get to remind customer service to follow up. Their service is unique and keeps me on my toes. If you need assistance, be prepared for an adventurous wait for a comprehensive response or resolution. I would also suggest trying to contact them by phone. It's an interesting challenge to reach a live agent, and when you do, their distinct accents add a global touch to the conversation. I'm extremely intrigued and looking forward to seeing how this unfolds.
August 31, 2024
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Matthew A
Exploring Freshchat: A Reliable Customer Support Tool
Overall, my experience with Freshchat was positive. I found it to be a reliable and efficient platform that improved my customer support. I valued its simplicity, user-friendliness, and automation features. However, I felt its reporting and analytics capabilities were limited and lacked in-depth insights.
August 27, 2024
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Sable S
Exploring the Multifaceted Powerhouse: A Review of Freshchat and Other Services
This company, with its diverse offerings like Freshchat, Freshdesk, and more, feels like a multifaceted powerhouse. There's an intriguing complexity in the interplay between these services. The support is quite unique, often taking the time to thoroughly understand and resolve even the simplest issues. I would strongly recommend taking a close look at this company before making your choice. Their comprehensive approach might just be what you're looking for!
August 20, 2024
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Ashley Davis
Freshchat: A Game-Changer for Business Efficiency
Freshchat has been a game-changer for our business. Its seamless integration with our existing CRM system has streamlined our workflow and improved efficiency
August 11, 2024
