General information about Front
Front’s communication platform is designed to streamline your email and collaboration, simplifying the way teams handle their inbox by transforming emails into a powerful, shared workspace. With Front, teams can collaborate effortlessly on every email with shared inboxes, ensuring no message ever goes unnoticed or unanswered. This innovative approach to email management allows for real-time collaboration, enabling team members to assign, comment, and manage emails together.
Front stands out by integrating seamlessly with a variety of tools and apps that businesses already use, including CRM systems like HubSpot, project management tools like Asana, and customer support software like CallHippo. This integration capability ensures that all vital information is accessible in one place, enhancing efficiency and productivity. The platform also offers advanced analytics and reporting features, giving you valuable insights into your communication workflows and helping you make data-driven decisions.
Moreover, Front prioritizes security and privacy, offering enterprise-level security features to protect sensitive information and ensure compliance with industry standards. With its intuitive design and user-friendly interface, Front is easily adoptable by teams of all sizes and industries, making it an essential tool for businesses looking to improve their communication and collaboration efforts.
For startups aiming to elevate their email and collaboration processes, Front’s solution proves a top choice. Don’t miss out on the opportunity to streamline your business communications and more with our marketplace full of offers, including great SaaS software like Front!
Expert review on Front
Interacting with your customers can be like a game of ‘Rock, Paper, Scissors’ - you confidently throw ‘Expert Knowledge’, they counter with ‘Technical Difficulties’, and you both end up playing ‘Wait, what’s the question again?’ ✂️🤔
Front is a collaborative customer communications platform that helps you and your teams manage emails, chat messages, social media interactions and other communication channels in one, centralized hub 💬 This software not only streamlines your customer communication workflows, but it also improves your team collaboration. Your teams have access to a shared inbox where they can view and respond to messages from different channels in real-time. Message assignment, internal comments and message templates are all features built to enhance your collaboration and ensure the efficient handling of your customer inquiries 👥 What’s more, Front offers many different integration options to facilitate your workflow even further, with tools like Aircall, Asana and Intercom. Provide top-notch customer service and manage your customer interactions effortlessly 📊📱
Front’s customer communications solution ensures that you don’t miss any customer requests or opportunities so your email inbox doesn’t look as daunting! 📧 The SaaS tool’s intuitive interface makes it easy for your teams, support, operations, sales or otherwise, to manage and respond to customer inquiries from multiple channels from one centralized platform. Front even provides great resources for you to take advantage of and get the most out of the software, like the Front Academy, the Developer Portal and Channel Partnerships to drive your new startup. Start improving your customer response times and enhance your team’s efficiency so your customer has the best possible experience! 🚀
Front provides different pricing plans for businesses and smaller teams to choose from when it comes to their customer communications. Each plan consists of different features that your startup may need, like omnichannel communications, onboarding and collaborative inboxes 💲
- More details about Front's pricingsTop alternatives to Front’s customer communications software include Help Scout, Zendesk, Freshdesk and Intercom. Discover great deals for these tools and more on Secret to start saving! 🔍💡
- More alternatives to Front
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1 deal available: 6 months free on Growth plan
Unlock our Front deal and access 6 months free on Growth plan, saving you up to $1421 for your startup. There are over 450+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Front promo codes, coupons and credits valid in November 2024.
6 months free on Growth plan
Unlock our Front deal and access 6 months free on Growth plan, saving you up to $1421 for your startup. There are over 450+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Front promo codes, coupons and credits valid in November 2024.
What is Front used for?
Front is a game-changer for small businesses, streamlining customer communication and collaboration. Imagine a team working together on a customer's email request, all from one shared inbox. This tool not only simplifies email management but also boosts productivity by automating the sorting process. For example, a small e-commerce business can handle customer inquiries more efficiently, with predefined messages ensuring quick, personalized responses. The real-time status of emails allows for immediate action, reducing response times and enhancing customer satisfaction. Plus, the intuitive interface makes it easy for anyone to use, regardless of their tech skills. With Front, small businesses can focus on strategic tasks and growth, rather than getting bogged down in email management.Front pricing
Starter
$19
/ user / month
2 to 10 seats
Omnichannel messaging
Team collaboration
Calendar and one click meeting scheduling
Growth
$59
/ user / month
Minimum 2 seats
Guided rule templates that automate your repeated workflows
Omnichannel communications
Easy to use, collaborative inbox
Scale
$99
/ user / month
Minimum 20 seats
Flexible rule options, including a custom rule builder and smart rules with dynamic variables
Detailed insights with accountbased analytics to optimize each customer’s experience
Enterprise grade security and compliance
Premier
$229
/ user / month
Minimum 50 seats
Highest usage caps across all features
Additional success services, including Premier Onboarding
Custom Build Hours (including API advisory and integration development)
Front features
Unify your communication channels effortlessly.
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Integrated apps
Integration with other tools and apps, including ClickUp, Asana, and GitHub, is seamless in Front, enabling you to connect your favorite apps and services directly into your workspace for one accessible location.
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Advanced search and archiving
The platform’s advanced search and archiving features make it easy to find and retrieve past conversations and important information, helping you maintain a comprehensive history of customer interactions.
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Email templates
Front’s email templates are designed to save time and maintain consistency in communication. You can create and customize templates for frequently sent messages, ensuring alignment with the team’s or company’s brand voice.
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Unified inbox
Front’s unified inbox consolidates messages from email, social media, chat, and other communication channels into a single, streamlined inbox, eliminating the need to switch between different platforms.
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Customizable workflows
The platform offers extensive customization options, allowing teams to set up automated rules, tags, and tailored workflows.
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Collaboration tools
Teams can work together on the same message thread, share drafts, and comment directly within individual messages, enhancing overall team efficiency and coherence.
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Automated routing
Front’s automated routing capability intelligently assigns incoming messages to the appropriate team member based on predefined rules, such as message content, sender information, or workload balance.
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Insightful analytics
Front provides detailed analytics that give teams insights into their performance, customer engagement, and service quality, helping to identify trends and uncover opportunities for improvement.
29 Front Reviews
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Xena D
Efficient Team Communication on the Go: A Reasonably Priced Solution
it allows me to manage my team's communication even when I'm on the go. Lastly, the pricing is reasonable considering the value it provides
October 19, 2024
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Kassia M
Excellent Software - Mobile & Tablet Enhancements Needed.
I think Front is a great product that is powerful and reasonably priced. We don't utilize all its features as we don't have customer support needs. However, merging all inboxes and sharing with coworkers is fantastic. The scheduling tool is particularly impressive. My only concern is that the mobile/tablet versions are quite limited, lacking access to the calendar and scheduling features, which I find most useful.
October 14, 2024
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Amos S
Responsive Team and Continuous Software Enhancements: A Review
their team is responsive and always ready to assist. I appreciate the constant updates and improvements made to the software
October 7, 2024
Front: Pros & Cons
Pros
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Customization and integration: Front offers customizable workflows and integrates with various tools
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Unified communication: Front centralizes all messaging and communication channels into one platform
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Collaborative features: The platform fosters team collaboration with shared inboxes, comments, and assignments
Cons
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Learning curve: New users may find the array of features and integrations overwhelming
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Cost: For small businesses or startups, the cost of Front may be a consideration
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Over-reliance on email: Teams heavily dependent on other communication forms may find Front less comprehensive
