What is Chaport?
Pros from reviewers
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Immediate support: Chaport offers immediate customer support, ensuring that any issues or queries are promptly addressed
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Cost-effective: Compared to its competitors, Chaport offers the best value, making it an ideal choice for businesses, especially startups, looking for a cost-effective live chat solution.
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Analytics and insights: The software provides data-driven insights that help businesses understand their customers better, allowing them to refine their strategies and improve customer interactions
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Streamlined communication: Chaport has significantly improved customer support experiences by streamlining communication and boosting customer satisfaction
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User-friendly interface: Chaport is praised for its intuitive and user-friendly interface, making it easy for users to navigate and utilize the software without requiring any training
Cons from reviewers
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Limited functionalities: Despite its user-friendly interface, Chaport has been criticized for its limited functionalities compared to other live chat solutions
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Lack of knowledgebase option: Unlike other live chat solutions, Chaport does not offer the option to include a knowledgebase, limiting the amount of information that can be provided to customers
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Occasional failures of conditional logic: There have been reports of the conditional logic feature failing, which can disrupt the flow of customer interactions
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Minor rendering issues: Some users have reported minor issues with rendering in custom elements, although Chaport's support has assured that this will be fixed in future updates.
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Limited mobile app: The mobile app is not fully optimized for all devices, particularly the iPhone X, which can hinder the user experience
Main features
Starting Price
Free Plan
Multi-channel support
Mobile application
Visitor information and detailed reports
Group chats and saved replies
Ease of use
Starting Price
N/A
Free Plan
No
Multi-channel support
Mobile application
Visitor information and detailed reports
Group chats and saved replies
Ease of use
How Chaport compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Chaport best for according to our reviewers?
Business Owners: Those who own a business and are looking to improve their customer service experience. Chaport offers a user-friendly interface, immediate support, and data-driven insights that can help refine strategies and improve customer interactions
Website Developers: Professionals who develop websites and are looking for a simple live chat solution. Chaport is easy to install into WordPress using their plugin, and its chat is customizable in terms of appearance and sounds
Mobile Users: Users who are always on the go and need a reliable chat feature on their device. Chaport's mobile app allows for chatting with website visitors, and its user-friendly interface makes it easy to use.
Marketing Teams: Teams that are responsible for generating leads and understanding customer behavior. Chaport's analytics and insights feature can provide crucial information about customers, and its chat feature can be used to engage website visitors and generate new leads
Startups: Early-stage companies that need a powerful yet simple solution for customer interaction. Chaport offers all the necessary features without being too complex, and its pricing offers good value compared to its competitors
Chaport Reviews
4.7
Chaport rating
5.0
Ease of use
5.0
Customer service
4.9
Value for money
4.7
Likelihood to recommend
4.6
Features
14 Chaport Reviews
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Hollis G
Streamlining Internal Processes: Chaport's File Sharing for HR Managers
As an HR manager, I've found Chaport's file sharing feature very useful for sharing important documents with employees. It has streamlined our internal processes
July 6, 2024
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Harold S
Chaport: Affordable and Scalable Solution for Freelance Consultants
As a freelance consultant, I appreciate Chaport's affordability and scalability. It fits perfectly with my business model and allows me to provide excellent service to my clients
June 29, 2024
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Billy Brown
Chaport's Group Chat: Enhancing Team Collaboration for Project Managers
As a project manager, I found Chaport's group chat feature very useful for team collaboration. It has greatly improved our internal communication
June 25, 2024
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Gloria C
Valuable Insights: Chaport's Analytics for Marketing Professionals
As a marketing professional, I appreciate Chaport's analytics feature. It provides valuable insights into customer behavior, helping us refine our marketing strategies
June 15, 2024
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Jeremy S
Chaport's Robust Security Features Impressed IT Manager
As an IT manager, I was impressed with Chaport's robust security features. It gave us peace of mind knowing our data is secure
June 9, 2024
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Sharon
Fulfills All Requirements at Unbeatable Price
I really liked the simplicity and power of Chaport. It had all the features our early-stage startup needed without being too complex. The price was also a big factor, as it offers the best value compared to its competitors. We did have some minor issues, like rendering in a custom element, but Chaport's support assured us this would be fixed in future updates. We switched to Chaport from Intercom because the latter was too complicated and expensive. We needed a simpler solution that met our needs, and Chaport was the perfect fit.
June 2, 2024
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George
Boosting Sales with Chaport's Visitor Tracking Feature
As a sales executive, I've found Chaport's visitor tracking feature extremely useful. It allows me to provide personalized service to potential clients, thereby increasing conversion rates
May 28, 2024
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Keturah M
Chaport: A Game-Changer for E-commerce Customer Service Integration
As an e-commerce business owner, Chaport's ability to integrate with popular e-commerce platforms has been a game-changer for us. It has significantly improved our customer service
May 21, 2024
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Willie E
Music Marketing Agency Raves About Chaport!
I find the chat feature of Chaport to be the best I've encountered in years because of its ease of use and reliability. I wish I could appear online most of the day as I always carry my device with me and think it would attract more potential clients.
May 12, 2024
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Rose S
Chaport: Streamlining Customer Queries for Small Businesses
As a small business owner, Chaport has been instrumental in helping me manage customer queries efficiently. Its automated responses feature has saved me countless hours
May 5, 2024
