What is Front?
Pros from reviewers
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Improved communication with autoresponders: Front's powerful autoresponders can be changed daily, allowing for dedicated project engagement and out-of-office responses. This feature is particularly beneficial for users with varying schedules.
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Centralized communication: Front centralizes all communications, making it easy to manage large volumes of emails in shared mailboxes, meet or exceed customer SLAs, and integrate communications with management systems seamlessly. This is particularly beneficial for companies dealing with high volumes of emails.
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Time-saving task generation: Front integrates with Asana, allowing users to generate tasks directly from their Front inbox. This not only saves time but also aids in organization.
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Enhanced team efficiency and unity: Front allows for seamless team collaboration, enabling all team members to view previous comments and communicate with clients in a coordinated manner. This results in improved team efficiency and unity.
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Easy reference with permalink feature: The permalink feature in Front allows users to link an email thread to any Asana task, making referencing easy and efficient.
Cons from reviewers
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Difficulty with group emails: When sending emails to a large number of users, Front forces them into conversation mode, aggregating all emails into one thread. This can make it difficult to follow separate conversations, particularly when sending emails to large numbers of users on BCC.
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High battery consumption on mobile: The mobile app, while reliable, has been reported to drain a lot of battery power on Android phones. This could limit the usability of the app for users who rely on their mobile devices for work
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Limited language options: Front's interface is only available in English, which may pose a challenge for non-English speaking users or teams. This limitation can affect the user experience and may require additional resources for translation or adaptation
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Slack integration issues: Some users have reported problems with the Slack integration, where despite setting up all the necessary fields and channels, messages were not sent. This could disrupt workflow and communication within teams
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Limited features in lower-priced packages: Users have reported that some basic rule features are only available in the most expensive package. This could limit the functionality of the software for users who opt for cheaper packages
6 months free on Growth plan on Front
Get 6 months free on Growth plan on Front and up to $4,740 savings with Secret.
Main features
Starting Price
Free Plan
Unified inbox
Automated routing
Insightful analytics
Integrated apps
Advanced search and archiving
Starting Price
$19
/ user / month
Free Plan
No
Unified inbox
Automated routing
Insightful analytics
Integrated apps
Advanced search and archiving
6 months free on Growth plan on Front
Get 6 months free on Growth plan on Front and up to $4,740 savings with Secret.
How Front compare to similar software?
Product
Price
$19
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
6 months free on Growth plan on Front
Save up to $4,740
Freshdesk and Front are both powerful platforms designed to enhance customer support and team collaboration, catering to businesses of various sizes. With intuitive interfaces and a broad range of features, both tools are suitable for users of all technical backgrounds. However, key differences between Freshdesk and Front should be considered when deciding which platform is best for your business.
The primary difference lies in their approach to customer support and communication. Freshdesk is built around a traditional helpdesk model, where customer inquiries are managed through a ticketing system. This structure makes it easy to organize, prioritize, and track customer issues, ensuring that no query goes unresolved. Freshdesk is particularly well-suited for businesses that require a structured, process-driven approach to customer support, especially those dealing with high volumes of tickets. It also offers advanced automation, analytics, and integrations with other business tools,...
Both Front and Gmelius are well-established tools designed to enhance team collaboration and streamline email management, making them ideal for businesses looking to improve communication efficiency. They both offer a suite of core features such as shared inboxes, task assignment, and collaboration tools, allowing teams to manage customer inquiries and internal communications effectively. However, the main differences between the two lie in their approach to integration and additional functionalities.
Front is renowned for its comprehensive shared inbox system that not only centralizes all communication channels—including email, SMS, and social media—but also allows for easy collaboration within the platform itself. It excels in creating a unified workspace where teams can assign conversations, collaborate in real-time, and track communication metrics. Front’s user interface is designed to be intuitive, enabling teams to get up and running quickly without a steep learning curve.
...
Front and Zendesk are both powerful customer support platforms designed to enhance communication and streamline customer service operations. However, they differ significantly in their feature sets and the specific needs they address.
Front is a collaborative email management tool, tailored for teams that need to handle shared inboxes efficiently. It excels in providing a unified interface where team members can manage emails, social media messages, and SMS from a single platform. Key features include shared inboxes, internal team comments, and integrations with various apps such as Slack and Asana. Front is particularly beneficial for organizations that prioritize team collaboration and require a system to manage high volumes of customer communication seamlessly. Its intuitive design and real-time collaboration features make it ideal for teams looking to improve their response times and overall communication efficiency.
On the other hand, Zendesk offers a comprehensive suite of...
Who is Front best for according to our reviewers?
Teams needing enhanced efficiency and unity: Front's collaboration feature allows teams to view previous comments, generate tasks directly from their inbox, and share drafts for review, enhancing team efficiency and unity
Teams needing to manage high volumes of emails: Front's ability to handle large volumes of emails, integrate with management systems, and track email tickets without standard ticket responses makes it suitable for teams dealing with high email volumes
Teams requiring customer support and client relations: Front's user-friendly interface, powerful features, and efficient customer support make it a great tool for teams in customer support and client relations, helping to efficiently manage emails and organize work.
Teams requiring email and task management: Front allows users to link email threads to tasks for easy reference, postpone emails, and informs users when a teammate has archived a message they're viewing, aiding in email and task management
Teams transitioning from other platforms: Front is user-friendly and intuitive, making it easy for teams transitioning from other platforms like HubSpot and Zendesk, with a short learning curve
6 months free on Growth plan on Front
Get 6 months free on Growth plan on Front and up to $4,740 savings with Secret.
Front Reviews
4.6
Front rating
29 Front Reviews
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Xena D
Efficient Team Communication on the Go: A Reasonably Priced Solution
it allows me to manage my team's communication even when I'm on the go. Lastly, the pricing is reasonable considering the value it provides
October 19, 2024
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Kassia M
Excellent Software - Mobile & Tablet Enhancements Needed.
I think Front is a great product that is powerful and reasonably priced. We don't utilize all its features as we don't have customer support needs. However, merging all inboxes and sharing with coworkers is fantastic. The scheduling tool is particularly impressive. My only concern is that the mobile/tablet versions are quite limited, lacking access to the calendar and scheduling features, which I find most useful.
October 14, 2024
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Amos S
Responsive Team and Continuous Software Enhancements: A Review
their team is responsive and always ready to assist. I appreciate the constant updates and improvements made to the software
October 7, 2024
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Otis
Thriving with Front: A Seamless Experience
I absolutely love Front. It's an excellent tool that's incredibly easy to implement, teach, and use. The team communication is fantastic and it allows us to effectively track and converse with our customers. The interface is user-friendly, making it easy for team members to collaborate and organize conversations with customers. However, the language is only in English and some features seem to be designed exclusively for emails. We frequently use WhatsApp and Chat channels, and these custom channels may not work as well. We also discovered an API Rate Limit for custom channels after purchasing, which was a bit disappointing. We chose Front for its layout, features, support, sales process, and pricing. We switched from Zendesk because we weren't satisfied with its layout and support.
September 30, 2024
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Abigail Miller
Efficient Customer Support Empowers Strategic Focus: Front Review
we can now focus more on strategic tasks. The customer support provided by Front is top-notch
September 23, 2024
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Richard B
Essential Tool, Tough to Go Without
The best part about Front is that it simply adds a layer to existing systems, such as an email inbox, unlike other helpdesk software that build around their own database structures. This means if I ever stop using Front, all customer correspondence remains in my email account. I don't really have any issues with the software itself. However, I'm not happy with the significant price increase over the years. It seems like software creators attract customers with low prices, then raise them once they have a substantial customer base. But overall, the software is excellent. I chose Front because it uses a completely different approach, which I find more logical, especially for a company like ours where each "ticket" or correspondence is usually resolved quickly.
September 17, 2024
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Rhodes G
Efficient Performance Analysis and Time-Saving Automation: A Review
it provides valuable insights into our team's performance and helps us identify areas for improvement. The software's ability to automate repetitive tasks has saved us countless hours
September 10, 2024
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Carolyn
Streamlined Email Tracking without Ticket Hassles
We were struggling with the volume of emails that our Outlook mailbox couldn't handle, and we were missing SMS integration and chat functionality. However, we found a solution to all these problems with Front. Now, all our communications are centralized for easy use and management. Front allows multiple teams in our company to manage large volumes of emails in shared mailboxes, meet or exceed customer SLAs, and integrate our communications with our management systems seamlessly. We appreciate the ability to track email tickets without having to communicate standard ticket responses and IDs to our customers, which allows for more personal engagement. Our teams initially found it difficult to adapt to the new interface and let go of Outlook. But once they got used to Front, they loved its integration and tracking capabilities that Outlook lacks. We chose Front for its email integration where ticket IDs and standard auto responses weren't necessary, yet we still enjoyed all the functionalities of other email/ticket tracking systems. We switched to Front because our Outlook mailbox couldn't handle the volume of our emails.
August 31, 2024
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Roger Martinez
Front's Analytics: A Game Changer for All Team Members
even our less tech-savvy team members were able to quickly get up to speed. Front's analytics feature has been a game changer for us
August 26, 2024
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Una S
Superior Email Management with Front
My overall experience with Front has been positive. It fulfills most of our company's needs, especially in keeping our inbox organized and enabling us to tag and request team members to review or forward emails. We can also snooze emails. However, a drawback is that when a conversation is moved to a different inbox, those not assigned to that inbox lose access to the conversation. Despite this, I really enjoy using the platform.
August 19, 2024
