What is Comm100 live chat?
Pros from reviewers
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Efficient and well-designed functions: The software offers unique, well-designed functions that enhance work efficiency, including the ability to categorize incoming communications and transfer chats to different operators
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Customizable features for improved customer experience: The software offers customizable automatic invites, modern responsive design, knowledgebase, and canned messages, which enhance the customer experience
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Robust reporting mechanism: Comm100 Live Chat features a robust reporting mechanism that allows users to generate comprehensive reports with just a click
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Reliable and seamless operation: Comm100 Live Chat operates seamlessly and reliably, with minimal downtime, making it a dependable tool for managing both sales and customer service.
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User-friendly and easy to navigate: Comm100 Live Chat is designed with a user-friendly interface that makes it easy to navigate and use, even for those with minimal technical skills
Cons from reviewers
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Limited reporting capabilities: While the software offers a robust reporting mechanism, it lacks detailed reporting. For instance, it only allows reporting on chat volume over time with half-hour distribution, which may not provide the level of detail some users require
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Basic chat solution: Some users consider Comm100 Live Chat to be a basic chat solution that lacks many standard features found in most customer service tools. This includes limited reporting capabilities and a non-customizable dashboard that only provides basic information
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Software freezing issues: Some users have reported that the software freezes if a chat is left idle for 10 minutes, making it difficult for operators to manage
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Limited customization options: Despite being user-friendly and visually appealing, Comm100 Live Chat lacks customization options, particularly in terms of appearance. This limits the ability to tailor the software to specific business needs or personal preferences
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Costly for multiple operators: The software can become expensive when many operators need to work at the same time, as each operator requires a purchased slot.
Main features
Starting Price
Free Plan
Real-time chat functionality
Mobile compatibility
Intelligent routing and automated chat invitations
Customizable chat windows and pre-chat surveys
Starting Price
N/A
Free Plan
No
Real-time chat functionality
Mobile compatibility
Intelligent routing and automated chat invitations
Customizable chat windows and pre-chat surveys
How Comm100 live chat compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Comm100 live chat best for according to our reviewers?
Customer Support Teams: These teams can benefit from Comm100 Live Chat's user-friendly interface and robust reporting mechanism. The software allows for easy categorization and transfer of incoming communications to the appropriate department
Virtual Companies: Companies with employees spread across different locations can use Comm100 Live Chat as a centralized platform for managing customer communications. The software provides all necessary information about each chat request before response, enabling effective customer interaction
Sales and Customer Service Departments: These departments can use the software as a chat channel to interact with customers. The software allows customers to rate chat sessions and automatically receive a transcript if requested. The admin panel enables various options and oversight of operators' work
Long-standing Users: Users who have been with Comm100 Live Chat for a long time can benefit from the software's robust 24/7 connection, handy dictionary and auto-correct feature, and detailed statistics and reports. The software operates both as a desktop program and online in any browser.
E-commerce Businesses: Small business owners running e-commerce websites can use this software to personally interact with customers, answer their queries, and increase sales. The software's ability to support multiple operators allows for business management from anywhere
Comm100 live chat Reviews
4.6
Comm100 live chat rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.6
Likelihood to recommend
4.5
Features
20 Comm100 live chat Reviews
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Jessica M
Ensuring Data Security: A Review of Software's Robust Security Measures
Lastly, the software's security measures, including PCI compliance and encryption, give us peace of mind knowing that our data and conversations are secure.
August 19, 2024
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Victoria Brown
Effortless to Operate and Reliable
I appreciate the ability to provide quality customer service through Comm100 Live Chat. However, I wish the option for customers and us to attach files or send documents was more visible and easier to access. The software is generally user-friendly and reliable with minimal downtime. I also enjoy the ability to join or monitor a chat with ease. However, I think the phone support could be improved as it is currently only available via email or chat. I also suggest offering screen sharing in the basic package, like other platforms such as Skype do. The vendor responded to my feedback, stating that phone support is available from 9AM to 5PM PDT and provided a contact number. They also said they would share my suggestions about screen sharing and file attachment with their product and design team. They are planning a product release with new live chat button and window designs in mid-October, which will include a paper clip icon for file attachments. They invited me to share any further ideas with them via email.
August 10, 2024
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Jack D
Your Ultimate Solution for Chat and Omnichannel Customer Support
I primarily use Comm100 for customer support, and I'm particularly impressed with its live chat feature. The customizable automatic invites, modern responsive design, knowledgebase, and canned messages have given me a competitive edge in customer experience, which is evident in my reviews. I'm working towards using Comm100 for my entire helpdesk experience and so far, it's been excellent. The software is extremely feature-rich, offering everything that leading software in the industry does, but at a lower cost. There hasn't been anything I've wanted to do that I couldn't. It's a software that can grow and scale with me. I started with the most basic version years ago and have gradually added features and upgraded as needed. The sales team has been very helpful in tailoring a package to my needs each year. Comm100 is regularly updated with thoughtful upgrades and in-demand features. The new modern UI is particularly impressive. The software is incredibly easy to use, with no steep learning curves for setup or ongoing use.
August 3, 2024
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Billy Jones
The Benefits of Visitor Monitoring for Customer Service Managers
As a customer service manager, I find the visitor monitoring feature incredibly useful for understanding our customers' behavior and needs
July 30, 2024
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Raymond
Robust Reporting Improves Performance
The software's robust reporting capabilities have been instrumental in helping us track and improve our performance
July 23, 2024
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Ronald
Efficient and User-Friendly for Both Users and Admins
Since my company purchased Comm100 Live Chat, I've noticed a significant improvement in my work life. I find the software user-friendly and I'm impressed by the numerous functionalities it offers on the admin panel, such as the ability to check chat data and invite users on the website. However, I do feel there's a lack of customization options, especially regarding the appearance of the chat on both ends. The vendor responded to my review, expressing their pleasure that I find their live chat user-friendly and functional. They directed me to their public feedback community to submit any feature requests or suggestions. They assured me that their team would review my comments and that this feedback is crucial in helping them improve their product. They responded in January 2018.
July 14, 2024
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Tyler Jones
Teodora Dimitrova's Insights on Comm1 Live Chat
I find the Comm100 Live Chat software quite impressive. It provides a robust 24/7 connection, a handy dictionary and auto-correct feature, and detailed statistics and reports. Managing operators is easy and there's no limit to the number of chats accepted. It operates both as a desktop program and online in any browser. The server is dependable and both we and our customers have always had a good connection. However, I didn't like the new update as it made the program too bright and it lacks customization options. Also, it can become costly when many operators need to work at the same time since you have to purchase a slot. The vendor responded positively to my feedback, stating that they are working on offering more customization in their user interface.
July 9, 2024
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Steven B
Boosting My Ecommerce Sales with Comm1 Live Chat
I started an ecommerce website and was struggling with random hits until I discovered Comm100. Once I started using it, my sales significantly increased. Customers felt more comfortable making purchases after having their questions answered via chat, appreciating the personal touch of interacting with a real person. The software's ability to support multiple operators is a huge advantage, allowing me to run my small business from anywhere. I can respond to chats at times when answering a phone would be inconvenient, and being able to use it on my cell phone means I'm not confined to an office. The software is very user-friendly, and I particularly like the canned messages feature, which allows me to provide personalized responses without having to type them out each time. This is especially useful for common answers and concluding chats. I highly recommend this service! However, there's one aspect I wish could be improved. When a customer inputs their question or reason for wanting a chat, I have to go look.
July 2, 2024
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James Jones
Comm1 Live Chat: A Seamless Solution for Customer Engagement
I am extremely satisfied with Comm100 Live Chat. The software operates seamlessly and meets our organization's needs perfectly. We utilize it as a chat channel to interact with our customers, managing both sales and customer service. Our clients also love it as they can rate the chat session after it concludes or automatically receive a transcript of the chat if they request it. The servers are dependable and have never let us down, and we value the 24/7 support. The admin panel is also outstanding, enabling us to set various options and oversee our operators' work. Chat sessions are saved and can be attached to the database by operators after each chat. The reports offer many beneficial statistics that assist us in planning our business. I have nothing negative to say about this chat software, it has been incredibly beneficial for us. The vendor responded to my review, expressing their gratitude for the 5 stars and their delight that I find their platform reliable. They also encouraged me to share any future suggestions with their customer.
June 24, 2024
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Maria
Enhanced Efficiency: Automatic Chat Routing Optimizes Customer Query Direction
The automatic chat routing feature has significantly improved our efficiency by ensuring that customer queries are directed to the right department
June 18, 2024
