What is Freshcaller?
Pros from reviewers
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Top-notch customer support: Despite some criticisms, many users praise Freshcaller's customer support for their responsiveness and willingness to troubleshoot issues.
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User-friendly and easy setup: Freshcaller is known for its simple setup and implementation process, making the transition from other platforms smooth and hassle-free
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Cost-effective: Freshcaller is a more affordable solution compared to other larger companies, offering excellent performance without reducing features
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Seamless integration: Freshcaller integrates effortlessly with other Freshworks products, including Freshdesk, simplifying the user experience
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Comprehensive call history: The software provides a complete call history, including cost and recordings, offering a detailed overview of all calls
Cons from reviewers
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Missing crucial features: While Freshcaller is user-friendly and integrates well with other products, it lacks some important features, functionalities, and reporting capabilities that more enterprise-level solutions provide
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Unstable functionality: Some users have reported frequent breakdowns and connection failures, making the software unreliable and requiring a lot of effort to use
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Unexpected charges: Some users have reported being charged unexpectedly, with the support team failing to respond to their queries or resolve the issue.
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Poor customer service: There have been instances of unresponsiveness from the support team, unfulfilled promises, and unresolved issues, leading to dissatisfaction among users
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Ineffective technical support: Despite the responsiveness of support representatives, the technical support and development teams often seem overwhelmed and make unfulfilled promises, leading to unresolved issues and heightened stress levels for users
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Main features
Starting Price
Free Plan
Interactive Voice Response (IVR) system
Advanced call analytics
Simplified number management
Set up and management of call centers
Collaboration & productivity
Starting Price
$16
/ user / month
Free Plan
Yes
Interactive Voice Response (IVR) system
Advanced call analytics
Simplified number management
Set up and management of call centers
Collaboration & productivity
90% off the Pro plan for 1 year on Freshcaller
Get 90% off the Pro plan for 1 year on Freshcaller and up to $100,000 savings with Secret.
How Freshcaller compare to similar software?
Product
Price
$16
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
90% off the Pro plan for 1 year on Freshcaller
Save up to $100,000
Both Freshcaller and CallHippo are popular cloud-based call center solutions that help businesses manage their customer communications effectively. However, the key difference between Freshcaller and CallHippo lies in their target audiences and feature sets. While Freshcaller is designed to offer a robust, feature-rich experience for companies that require advanced call management capabilities, CallHippo caters to businesses looking for an easy-to-use, flexible solution with a global reach.
Freshcaller is tailored for businesses that demand detailed call routing, IVR systems, and real-time analytics. It excels in providing a seamless experience for teams that need to manage complex customer interactions. Freshcaller’s integration with other Freshworks products makes it a powerful tool for companies already using the Freshworks ecosystem, offering an all-in-one customer service solution. Its advanced customization options and in-depth analytics make it ideal for businesses that need...
Freshcaller
Cloud telephony and call center software
90% off the Pro plan for 1 year on Freshcaller
Save up to $100,000
CallHippo
A virtualized telephone system
50% off for 1 year on CallHippo
Save up to $360
When comparing LiveAgent and Freshcaller, several key differences can influence your choice of customer support and call management platform. One of the primary distinctions lies in their focus and functionality, tailored to meet different business needs.
LiveAgent is designed as a comprehensive customer support solution, offering a wide range of tools including a robust ticketing system, live chat, email support, and call center capabilities. It’s particularly suited for businesses that need to manage customer interactions across multiple channels from a single, unified platform. LiveAgent excels in providing a structured environment where all customer inquiries—whether via phone, chat, or email—can be efficiently tracked, managed, and resolved. Its integration with various CRM systems, automation features, and detailed reporting capabilities make it an ideal choice for businesses looking to streamline their entire customer service operations.
On the other hand, Freshcaller is a ...
Freshcaller
Cloud telephony and call center software
90% off the Pro plan for 1 year on Freshcaller
Save up to $100,000
LiveAgent
Customer support software
$120 credits on any plan on LiveAgent
Save up to $120
Who is Freshcaller best for according to our reviewers?
Small to Medium-Sized Businesses: Freshcaller is a cost-effective solution for small to medium-sized businesses, offering a complete call history with cost and recordings. It integrates seamlessly with other products and provides excellent performance
Disgruntled Users: Some users have reported issues with Freshcaller's technical support and development teams, as well as problems with connectivity and functionality. These users may need to exercise caution when using this service, especially if they do not have priority access or an account manager.
Freshworks Users: For those already using Freshworks products, Freshcaller is a recommended addition. It integrates seamlessly with Freshdesk and other Freshworks products, simplifying the user experience
Large Companies: Large companies may find Freshcaller beneficial due to its ability to provide priority access and dedicated account management. However, they may find some features, functionality, and reporting missing that more enterprise-level solutions might provide
Startups: Freshcaller is a great choice for startups due to its simple setup and implementation process. It offers a user-friendly software and top-notch customer support, making it easy for new businesses to transition to this platform
90% off the Pro plan for 1 year on Freshcaller
Get 90% off the Pro plan for 1 year on Freshcaller and up to $100,000 savings with Secret.
Freshcaller Reviews
4.0
Freshcaller rating
3.9
Ease of use
3.8
Customer service
3.8
Value for money
3.8
Likelihood to recommend
3.8
Features
24 Freshcaller Reviews
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Lauren Jones
Freshcaller: Affordable Excellence in Communication Solutions
Lastly, the cost-effectiveness of Freshcaller is worth mentioning. For a small monthly fee, we have access to features that were previously only available in high-end, expensive systems. This software truly offers great value for money.
September 16, 2024
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Justin E
Generating New Leads with Freshcaller
We talked about modifying auto emails and I was taught how to create a new lead without triggering the auto email. The session was extremely beneficial and greatly appreciated!
September 10, 2024
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Alan G
Personal Experience and Growth with Freshsales: A User's Perspective
I've been a proud user of the Freshsales suite since December 221. During this time, I've encountered a few system outages, which, although not reported on their system status page, were quickly addressed by their dedicated team. There were a few hiccups, like the system occasionally failing to run sequences, removing people from sequence, and a minor data loss. However, these issues were part of the learning curve and helped me understand the system better. Recently, I faced a challenge where the system stopped sending emails. The team, although they provided a generic answer, were always there to assist me. When I inquired further, they explained that they couldn't look back that far, which I took as an opportunity to improve my record-keeping. They even took responsibility for the first issue and offered a 2 months' credit, which I found to be a fair resolution. My account manager has been very supportive, mentioning that they are trying for another credit for the second issue, despite some internal resistance. This shows their commitment to customer satisfaction and their willingness to go the extra mile. My journey with Freshsales has been a learning experience, filled with opportunities to improve and grow. Their customer service, although sometimes generic, has always been there to support me. The expectation to pay is balanced by the comprehensive service they provide. It's quite impressive that this business was built on a ticketing system, which clearly shows their focus on customer value. I'm looking forward to continuing my journey with Freshsales and seeing how they evolve to serve their customers better.
September 3, 2024
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Alexander D
Exceptional Customer Support: Freshcaller Resolves Queries and Issues Promptly
Freshcaller's customer support has been exceptional. They were quick to respond and resolve any queries or issues we had during the initial setup process
August 26, 2024
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Shirley N
Enhanced Quality Assurance with Freshcaller's Call Monitoring Feature
The call monitoring feature of Freshcaller has greatly improved our quality assurance process. We can now provide real-time feedback to our agents, which has resulted in improved customer satisfaction rates
August 18, 2024
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Brittany C
Experiencing Exceptional Service with Freshcaller
I absolutely love using Freshcaller! Their support team is always ready to assist and the functionality is dynamic and keeps me on my toes. The most impressive part is how promptly they process my payments, it's incredibly efficient!
August 10, 2024
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Stephanie C
Quality Software, Yet Pricy
You haven't provided a review for me to summarize. Please provide the review of Freshcaller that you want me to summarize.
August 5, 2024
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Evelyn G
Freshcaller Improves Small Business Customer Service
As a small business owner, Freshcaller has been instrumental in improving our customer service. The ability to route calls to the appropriate department has significantly reduced wait times for our customers
July 29, 2024
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Michael W
Freshsales Tech Support Review
I believe that Freshsales tech support is top-notch. They exceed expectations in answering customer queries and take their time to troubleshoot without taking shortcuts.
July 20, 2024
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Douglas Johnson
Seamless Scalability: Effortlessly Expanding our Business with Reliable Software
The software's scalability is commendable. As our business grew, we were able to easily add more lines and users without any technical issues
July 13, 2024
