General information about Zoko
WhatsApp has become an indispensable channel for B2C customer support as well as for the exchange of information between employees or with B2B partners. While this social media is already basically very relevant, Zoko’s SaaS software allows you to turn it into a device asset for your company.
By centralizing your needs through a single platform, you can use WhatsApp to offer your customers a quality customer experience. You will be able to respond to their requests in a timely manner and use this channel to engage, qualify, convert and retain your audience.
Zoko meets all your needs. From sales, to customer service, to live streaming. With it, your use of WhatsApp becomes more efficient. You save time, improve the productivity of your employees and boost the performance of your digital marketing.
The platform’s built-in dashboard is also ideal for ensuring that every employee has access to the information they are looking for at all times. In addition, you can track relevant performance indicators to assess the impact of WhatsApp on your company’s overall sales volume.
The powerful features of Zoko’s online sales tool have helped it attract and convince thousands of merchants. Blaupunkt, happy jars, Super Bottoms and purplle are among these satisfied customers. You too can join this group of successful companies and reach or exceed your goals.
See alternatives to Zoko like Zoho Desk or Freshdesk.
Expert review on Zoko
Boost your customer support with Zoko! 💬📈
Zoko is a powerful SaaS software that transforms WhatsApp into a valuable asset for your company. By centralizing your needs through this single platform, Zoko enables you to offer a top-notch customer experience, engage your audience, and optimize your digital marketing efforts 🚀
Zoko is a game-changer for businesses looking to harness the full potential of WhatsApp for B2C customer support and communication with B2B partners 💬 With Zoko, you can streamline your WhatsApp usage, saving time, improving productivity, and enhancing overall sales performance 📊
Zoko offers flexible pricing plans to cater to the needs of businesses of all sizes. Whether you're a startup or a large corporation, Zoko has plans tailored to your specific requirements 💰
- More details about Zoko's pricingsTop alternatives to Zoko’s customer support software include Freshchat and Zendesk. Discover great offers for these types of tools and more on Secret to start saving! 🔍
- More alternatives to Zoko
Customer Success Manager
What is Zoko used for?
Zoko's SaaS software enhances the use of WhatsApp for small businesses, transforming it into a powerful tool for customer engagement and support. It centralizes all communication needs on one platform, enabling timely responses to customer inquiries, thus improving customer experience. For instance, a local bakery could use Zoko to quickly respond to customer orders or queries, boosting customer satisfaction and retention. The software also includes a dashboard for easy access to information and tracking performance metrics, aiding in assessing sales impact. Companies like Blaupunkt and Super Bottoms have already benefited from Zoko's robust features.Zoko pricing
Starter
$35
/ month
Unlimited messages
Unlimited agents
Marketing broadcasts
Quick replies
Team
$55
/ month
WhatsApp chat widget
Customer tags
Cart recovery bot
Auto distribute chats
Pro
$110
/ month
Free apps
API webhooks
Shopify plugin
Premium apps & flows
Business
$220
/ month
COD confirmation bot
Review collection bot
Prebuilt workflows
Email & WhatsApp support
Zoko features
Grow your business on WhatsApp
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Reassure your prospects and customers
With Zoko, deploy reassurance easily. Post the green checkmark on WhatsApp to show you’re serious and collect ratings and reviews directly from conversations to increase your visibility and online reputation.
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Take orders directly via WhatsApp
Generate more revenue on the web with Zoko. Use the platform’s dashboard to offer your customers and prospects a memorable experience. You can advise them through a conversation, then qualify them and guide them towards a sale.
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Connect Shopify to WhatsApp
Maximize the potential of your Shopify site and take advantage of features like sending a reminder to your customers to pick up abandoned carts or automatically sending Shopify notifications to accelerate the growth of your e-commerce business.
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Personalize your customer interactions
Use Zoko's customer profile feature to personalize your interactions and provide a tailored shopping experience. Access customer information like order history, preferences, and contact details to create a more meaningful connection with your audience.
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Manage your store from anywhere
With Zoko, you can manage your store and interact with customers from anywhere using the web or mobile app. Edit your products, respond to messages, and track your orders all from one platform.
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Communicate at scale
Optimize your relationship with the most engaged customers and prospects - those who contact you via WhatsApp. Deploy personalized, large-scale conversations to increase their engagement and convert them in real time at any time.
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Unify your actions through a single WhatsApp number
Simplify your processes by using a single number for all your support agents. Your customers contact you quickly and easily when their buying intention is at its peak. Be available, and move them along the conversion tunnel.
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Send automated order updates
Keep your customers in the loop with automated order updates via WhatsApp. Zoko integrates with your Shopify orders to send shipping notifications, delivery updates, and more, all with the convenience of WhatsApp messaging.
10 Zoko Reviews
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Vincent
Zoko's Commitment to Excellence: Constant Updates and Improvements
Lastly, I appreciate the constant updates and improvements made on Zoko. It shows their commitment to providing the best service to their customers.
June 10, 2024
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John
Zoko: Affordable and Powerful - A Worthwhile Investment for Our Company
Zoko's affordability combined with its powerful features makes it a great value for money. It's an investment that has paid off for our company
June 2, 2024
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Hugo D
Empowering Data-Driven Decisions: A Review of Impressive Social Media Performance Reports
The software's ability to provide detailed reports on social media performance is impressive. It helps us make data-driven decisions
May 27, 2024
Zoko: Pros & Cons
Pros
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Support tickets: Tickets can be assigned via the team inbox
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Shopping assistance: Agents can guide customers through the shopping experience
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WhatsApp chatbot: Thanks to the chatbot, customers can be answered 24/7
Cons
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Manual shopping support: It is not possible to add a product catalog to the chat
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Single channel: Zoko is dedicated to WhatsApp and cannot be used for Instagram or Messenger
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Some shortcomings: The lack of features like contact management does not make it a complete marketing hub
Why is Zoko better than other Social Media software?
Zoko has more positive reviews than Zoho Desk: 100 vs 93
Zoko is better at support than Zoho Desk: 4.7 vs 4.5
Zoko is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.8 vs 4.5
Zoko has better positive reviews compared to Freshdesk: 100 vs 94
Zoko pricing plans are more competitive than Freshdesk: 4.8 vs 4.3
Zoko is a better solution for customer support than Sprout Social: 4.7 vs 4.3
Zoko has more positive reviews than LiveAgent: 100 vs 97
Zoko is more suitable for small businesses thanks to its good value for money than LiveAgent: 4.8 vs 4.6
