What is Spiceworks?
Pros from reviewers
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Free software: Spiceworks is a free software, making it a cost-effective solution for small businesses and IT professionals
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User-friendly: The software is easy to use and navigate, with a user-friendly interface that makes it accessible to a wide range of users
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Network scanning: Spiceworks has the ability to scan networks and identify connected devices, providing detailed information such as IP addresses
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Community and forum: The platform offers a valuable resource for IT professionals with its forums and feedback system, allowing users to share knowledge and advice
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Cloud-based ticketing system: The Spiceworks IT Helpdesk Cloud version provides a convenient and efficient ticketing system, eliminating the need for hosting and making it easier for clients to log tickets.
Cons from reviewers
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Mobile app lacks graphics: While the Spiceworks mobile app is functional, it is text-heavy and could benefit from more visual elements to enhance user experience
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Ad-supported platform: Spiceworks is ad-supported, which can be distracting and annoying for some users, although this is a trade-off for the software being free
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No single app for community and forum features: Users have expressed a desire for a unified app that combines the community and forum features, rather than having them separated
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Unreliable inventory system: Some users have reported that the inventory system is not always accurate or reliable, particularly when it comes to identifying specific hardware details or conducting license key audits
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Limited reporting capabilities: While Spiceworks does offer custom report generation, some users feel that the reports could be more streamlined and focused, eliminating redundancy and highlighting key areas.
Main features
Starting Price
Free Plan
Patch management
Self service portal
Budget-saving solutions
Community power
App center
Starting Price
N/A
Free Plan
No
Patch management
Self service portal
Budget-saving solutions
Community power
App center
How Spiceworks compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Spiceworks best for according to our reviewers?
Tech Support Representatives: Spiceworks is a useful tool for tech support representatives, offering a simple and reliable ticketing system, despite its commercial nature favoring paying partners.
IT Consultancy Businesses: Spiceworks' cloud-based IT Helpdesk is suitable for IT consultancy businesses, offering fundamental functions of a ticketing system without the need for hosting
IT Incident Management Teams: The software is excellent for managing IT incidents, with user-friendly ticket creation, assignment, and progress tracking, as well as custom report generation
IT Professionals: The platform provides a valuable resource for IT professionals with its forums and feedback system, despite its ad-supported nature and text-heavy mobile app
Small Businesses: Spiceworks is a user-friendly and cost-effective solution for small businesses, offering a variety of free features including network scanning and device identification
Spiceworks Reviews
4.5
Spiceworks rating
4.5
Ease of use
4.0
Customer service
4.6
Value for money
4.3
Likelihood to recommend
4.2
Features
24 Spiceworks Reviews
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William G
Unbelievable Value: Spiceworks' Free Version Packs a Powerful Punch
The free version of Spiceworks offers so much value, it's hard to believe such a powerful tool can be available at no cost.
September 17, 2024
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Una M
Intuitive and User-Friendly Interface: Spiceworks Review
The user interface of Spiceworks is very intuitive and easy to navigate, even for non-technical staff
September 8, 2024
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Wayne G
Spiceworks - Streamlining Ticket Management
Spiceworks is a remotely hosted software, eliminating the need for local setup. I found the setup process to be straightforward and I use it daily. It enables me to create tickets, and there's a page for users to do the same. Tickets can also be created via email and I receive notifications once a ticket is created. It's a simple, yet very useful tool. It's free and outperforms other systems I've tried. It's fully customizable for any category needed and it always works. It's ideal for a simple ticketing system. There are ads on the website since it's free, but it's not a major issue. It's not as detailed as some other systems. I chose Spiceworks because it was free and it met all our needs.
September 3, 2024
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Larry R
Seamless Integration: Spiceworks Enhances Workflow Efficiency
I love how Spiceworks integrates seamlessly with other tools we use, it has improved our workflow significantly
August 26, 2024
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Merrick G
Spiceworks: A Cost-Effective Solution for Small Businesses
I initially found Spiceworks great, but as my company expanded, the tool couldn't keep up. It's free and perfect for small businesses, providing a costless ticketing tool. However, it lacks a knowledge base. The asset management was initially good, but it became ineffective once we surpassed 200 assets. The software was often down due to database management problems. I chose Spiceworks for its price and switched to it because my previous tool was difficult to configure and manage.
August 18, 2024
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Marshall S
Robust Reporting: Empowering Decision-Making with Spiceworks
The reporting feature in Spiceworks is very robust, it provides detailed insights that help in decision making
August 12, 2024
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Ronald
Top-notch Ticketing Solution
I find Spiceworks to be a great tool for us. It's user-friendly and an improvement over other ticketing systems we've considered. It's been incredibly beneficial to keep track of our tickets, especially with the mobile tool that allows us to access and modify tickets when we're on call. We used to use Excel to track calls and troubleshoot with customers, but Spiceworks has been a better solution, accessible both in the office and on mobile devices. We appreciate the ability to add and modify fields in the ticketing system to keep track of specific customer information. This has been a huge benefit compared to our previous manual tracking, and we haven't noticed any downsides. We chose Spiceworks because it was more user-friendly and its tools better suited our needs.
August 5, 2024
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Alan S
Help Desk at Your Fingertips with Spiceworks
Starting a new role in a company without a Help Desk or structure, I found Spiceworks to be the most beneficial tool for enhancing IT services. It shifted user responsibility to reporting IT issues via email, which improved overall satisfaction. The ticketing system identified and rectified issues due to infrastructure weaknesses, poor procedures, or misplaced processes. I initially used Spiceworks in the cloud, then moved the database to our VM without any data loss. It's an efficient, user-friendly platform. Adding technicians and break-fix categories helped identify areas for improvement, allowing IT to focus on root causes and implement preventative solutions. However, the reports could be more streamlined to eliminate redundancy and focus on key areas. I chose Spiceworks mainly because it's free, which was perfect for our tight budget. We also added Manage Engine, and the integration has been invaluable, providing us with analytics, desktop management, and patching.
July 30, 2024
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Russell W
Spiceworks' Inventory Management: A Lifesaver for IT Asset Management
The inventory management feature of Spiceworks is a lifesaver, it has made managing our IT assets a breeze
July 20, 2024
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Karen Rodriguez
Great Free Tools
I find Spiceworks to be a nice free tool, I personally use it for helpdesk.
July 16, 2024
