What is Hubspot Service Hub?
Pros from reviewers
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Excellent ticketing, conversations, and CRM capabilities: HubSpot Service Hub provides a well-organized and customizable system for managing customer interactions, with features such as ticketing and CRM that enhance efficiency and customer satisfaction.
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Syncs with other platforms: HubSpot Service Hub syncs with other platforms such as RingCentral calling and LinkedIn Sales, providing a more integrated and efficient workflow.
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Quick response times and high customer satisfaction: The software's snippets and templates simplify canned responses, enabling quick response times and high customer satisfaction.
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Invaluable tool for managing and retaining clients: HubSpot Service Hub is an invaluable tool for managing and retaining clients, with features that allow businesses to address customer inquiries and request feedback for business enhancement.
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Comprehensive software for efficient customer service: HubSpot Service Hub is a comprehensive software that allows companies to deliver efficient customer service, with a well-structured website that provides a seamless navigation experience.
Cons from reviewers
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Costly pay-per-seat pricing model: The pricing model can become expensive as a team expands, potentially making it less cost-effective for larger organizations
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Limited reporting: The reporting capabilities of HubSpot Service Hub are limited, which may restrict the ability to analyze and improve customer service operations
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Limited CRM capabilities: Despite its many features, HubSpot Service Hub's CRM services can be somewhat limited compared to other platforms, potentially hindering the management of customer relationships
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High volume ticket system inefficiencies: The ticket system is not designed for high volume, making it difficult to manage large numbers of customer inquiries and potentially leading to missed communications
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Challenging setup: The initial setup of HubSpot Service Hub can be difficult, potentially requiring the hiring of a third-party team to assist with the process.
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Main features
Starting Price
Free Plan
Customer feedback
Knowledge base
Ticketing system
Automation tools
Live chat and conversational bots
Starting Price
N/A
Free Plan
No
Customer feedback
Knowledge base
Ticketing system
Automation tools
Live chat and conversational bots
30% off Sales Hub Professional and Enterprise plans for 1 year on Hubspot Service Hub
Get 30% off Sales Hub Professional and Enterprise plans for 1 year on Hubspot Service Hub and up to $2,000 savings with Secret.
How Hubspot Service Hub compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
30% off Sales Hub Professional and Enterprise plans for 1 year on Hubspot Service Hub
Save up to $2,000
Who is Hubspot Service Hub best for according to our reviewers?
Project Managers: Project managers can use HubSpot Service Hub to enhance the efficiency of their teams. The software's user-friendly interface and helpful customer support make it easy to manage tickets and ensure no request is overlooked.
Sales Teams: Sales teams can utilize HubSpot Service Hub's ticketing function and ability to create forms and workflows to reduce time spent on information gathering and focus on obtaining the exact details needed by the service team
Small startups: Startups can greatly benefit from HubSpot Service Hub's customizable and well-organized features. The snippets and templates simplify canned responses, enabling quick response times and high customer satisfaction
Large corporations: These are big businesses that require a robust and comprehensive tool for managing customer inquiries and feedback. HubSpot Service Hub's ticketing, conversations, and CRM capabilities make it an excellent choice for these corporations
Customer Service Teams: These teams can use HubSpot Service Hub to manage a larger volume of inbound inquiries without needing to expand. The software integrates flawlessly with many other products and can be used across different teams, facilitating a smooth flow of leads throughout the business
30% off Sales Hub Professional and Enterprise plans for 1 year on Hubspot Service Hub
Get 30% off Sales Hub Professional and Enterprise plans for 1 year on Hubspot Service Hub and up to $2,000 savings with Secret.
Hubspot Service Hub Reviews
4.2
Hubspot Service Hub rating
29 Hubspot Service Hub Reviews
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Jose C
Top-Notch Support and Satisfaction: A HubSpot Service Hub Review
Lastly, the support we've received from HubSpot has been top-notch. Any issues we've had have been resolved quickly and efficiently. Overall, I couldn't be happier with HubSpot Service Hub.
October 20, 2024
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Martinez
Amazing CRM Software
I've been using Hubspot's CRM for about 2 years and find it incredibly intuitive and easy to manage communications. However, I wish their automations were more affordable. Currently, I only use the CRM and use Mailchimp for email marketing due to the significant price difference. I appreciate their support team, who quickly implemented a fix when I couldn't access a feature with my screen reader.
October 14, 2024
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Daniel D
Superior Software Experience with HubSpot Service Hub
My experience with HubSpot Service Hub has been excellent and it's difficult to pinpoint any shortcomings as the features have consistently improved over time. It's an outstanding extension of the marketing/sales hub, offering a central place for cross-team customer management and a unified contact record. The knowledge base and ticketing/pipeline feature also provide a simple way for customers to find solutions or receive the assistance they need. There are few downsides to this software. Although it may have some limitations compared to a dedicated service tool, the fact that it's part of the HubSpot suite makes up for this. I chose HubSpot Service Hub because it offers better pricing and integration with other tools.
October 5, 2024
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Marilyn D
Efficient, User-Friendly, and Streamlines Business Operations
I chose HubSpot Service Hub for my project to enhance the efficiency of my customer service team without needing to expand it as the business grows. The software has effectively helped us handle a larger volume of inbound inquiries. It integrates flawlessly with many other products and can be used across different teams, facilitating a smooth flow of leads throughout the business. The migration and integration of current data were simple, and it was easy to set up pipelines for new and existing deals. The customer support is helpful and typically resolves any technical issues we face. The interface is user-friendly, making it easy for even those with limited computer skills in our business to use. However, the software does not auto-assign based on current load, which means it sometimes assigns tickets to users who already have a high workload. This feature would be a significant time-saver if it were automated. I chose HubSpot Service Hub because its price and integrations offered more flexibility.
September 28, 2024
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Olivia Smith
Enhancing Service Excellence: A Review of our Customer Feedback Tool
The customer feedback tool has provided us with invaluable insights into how we can improve our service. It's easy to use and the data is presented in a clear, understandable format
September 22, 2024
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Jacqueline D
Intuitive and User-Friendly Interface: A Seamless Experience for All
The user interface is intuitive and easy to navigate. Even our less tech-savvy team members have had no trouble getting to grips with it
September 14, 2024
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Gabriel J
Exploring and Understanding the Hubspot Service Hub: A Business Owner's Perspective
As a business owner, I've had the opportunity to explore Hubspot Service Hub extensively. I've spent hours setting up accounts, posting jobs, and reviewing candidates. The process has been an interesting journey, allowing me to understand the platform in-depth. There were a few instances where my account was suspended or rejected, but this gave me the chance to interact with their support team. They were quick to respond, assuring me that my account was either not suspended or didn't exist, which was a bit confusing but also intriguing. The site has a unique approach, which may seem unprofessional or questionable to some, but I found it to be refreshingly different. It's been an adventure trying to hire someone through this platform, and I appreciate the learning experience it has provided.
September 7, 2024
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Emily F
Time-Saving Automation: HubSpot Service Hub Enhances Customer Service
The automation features in HubSpot Service Hub have saved us countless hours. We've been able to automate many of our routine tasks, allowing us to focus on providing excellent customer service
September 2, 2024
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York M
Streamlining Support Ticket Management!
Overall, after overcoming the initial setup, I've found that Hubspot Service Hub has significantly streamlined our support processes and I would definitely recommend it. I appreciate how easy it is to manage tickets. They come in through our website and our support team is instantly notified. The tickets are then assigned to a team member and displayed on a clear workflow, ensuring no request is overlooked. It's also easy to involve other team members for internal communication. The analytics are impressive, tracking monthly tickets closed, tickets closed by team members, average time to close tickets, and so on. However, the setup can be quite challenging. We had to hire a third-party team to guide us through the process. Given the potential of what Hubspot offers, there is some complexity involved. We chose Hubspot Service Hub because it seemed more powerful and reliable. We still use monday.com for task tracking, but for service-related tickets, Hubspot is simply much more robust.
August 25, 2024
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Dove M
Experiencing Efficiency and Growth with HubSpot Service Hub
Absolutely love HubSpot Service Hub! It's so efficient - if you bulk update things, it automatically upgrades you to the next package to accommodate your growing needs. If you ever have any concerns, their team is always ready to help and guide you through the process. It's all part of their commitment to customer growth and satisfaction!
August 19, 2024
