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30 Best Alternatives to LiveChat in December 2024

Alternatives & Competitors to LiveChat

1
Freshchat

90% off the Pro plan for 1 year
2
LiveAgent

$120 credits on any plan
3
SnapCall

6 months free on Growth plan
4
CallHippo

50% off for 1 year
5
Twilio
6
Zendesk

6 months free
7
Freshdesk

90% off the Pro plan for 1 year
8
Intercom

1 year free on the Advanced plan
9
Tidio
10
Zoho Desk
11
Crisp
12
Drift
13
HubSpot

75% off for 1 year
14
Maze

6 months free on the Professional plan
15
Reply io

20% off all plans for 12 months
16
Gorgias

2nd and 3rd month's subcription free
17
Zoho SalesIQ

$100 in Zoho Wallet credits
18
tawk.to

15% off on all paid add-ons
19
Collect.chat

50% off all plans for 1 year
20
Joonbot

3 months free on all monthly plans
21
WhatsApp
22
Manychat
23
Contentsquare
24
Smartsupp
25
Comm100 live chat
26
Chaport
27
Truelark
28
Quiq messaging
29
JivoChat
30
GoSquared

Here are competitors or alternatives to LiveChat and other similar Customer Support software. You need to consider some important factors when choosing a tool like LiveChat for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to LiveChat that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of LiveChat. Discover sofware like Freshchat, LiveAgent, SnapCall or CallHippo.

List of Alternatives to LiveChat

From Customer Support tools, we have selected the best alternatives to LiveChat based on reviews for each solution and similarities with LiveChat. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)

1 deal available | Redeemed by 212 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

Freshchat compared to LiveChat

LiveChat has better positive reviews than Freshchat: 96 vs 79

LiveChat is better at customer support than Freshchat: 4.6 vs 4.2

LiveChat is better at ease to use than Freshchat: 4.7 vs 4.5

LiveChat is better at value for money than Freshchat: 4.5 vs 4.0

Freshchat has more options than LiveChat: 79 vs 59

Why is Freshchat a good alternative to LiveChat?

As a business owner, I find LiveChat to be an excellent alternative to Freshchat. LiveChat stands out because of its ease of use and comprehensive features. The interface is intuitive and user-friendly, making it easy for both my team and our customers to use. Furthermore, it offers a wide range of customization options that allow us to tailor the chat experience to our specific needs.

LiveChat also shines in terms of customer support. Their team is available 24/7, ensuring that any issues are promptly addressed. Moreover, they offer useful resources such as tutorials and webinars to help users make the most out of their product.

In terms of pricing, LiveChat offers different plans to suit various budgets and requirements, making it a cost-effective solution for businesses of all sizes. Overall, these features make LiveChat a compelling choice over Freshchat.

What's the difference between Freshchat and LiveChat?

Freshchat and LiveChat are both excellent solutions for customer support and engagement, offering features that help businesses manage interactions efficiently. While they share some common functionalities, several key differences may influence your decision on which platform is best suited for your business needs.The primary difference between Freshchat and LiveChat lies in their approach to customer engagement and the scope of their features. Freshchat is designed as a

See the full comparison between Freshchat & LiveChat

2. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 127 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

LiveAgent compared to LiveChat

LiveAgent has more positive reviews than LiveChat: 97 vs 96

LiveAgent is better at support than LiveChat: 4.8 vs 4.6

LiveChat is easy to use compared to LiveAgent: 4.7 vs 4.5

LiveAgent pricing plans are more competitive than LiveChat: 4.6 vs 4.5

LiveAgent is more versatile than LiveChat: 62 vs 59

Why is LiveAgent a good alternative to LiveChat?

As a frequent user of customer service platforms, I find LiveChat to be an excellent alternative to LiveAgent. LiveChat offers an intuitive and user-friendly interface that makes it easy for both customers and agents to navigate. It also provides real-time chat functionality which ensures immediate resolution of customer queries, reducing wait times significantly.

Another notable feature is the comprehensive analytics and reporting tools that help businesses track agent performance and customer satisfaction levels. The platform also integrates seamlessly with various third-party applications, enhancing its functionality further.

Moreover, LiveChat's pricing structure is more flexible compared to LiveAgent, making it a cost-effective solution for businesses of all sizes. Overall, the robust features, ease of use, and affordability make LiveChat a compelling alternative to LiveAgent.

What are the differences between LiveAgent and LiveChat?

I have found that LiveChat and LiveAgent are both online customer service tools, but they differ in several ways. LiveChat is a web-based tool that enables businesses to engage with customers in real time on their websites. It is mainly used for instant communication, providing immediate support to customers who need help or have queries.

Conversely, LiveAgent is a more comprehensive customer support platform. In addition to live chat, it also offers features such as ticketing, a knowledge base, and social media integrations. This means that it can handle customer inquiries from various channels all in one place. While LiveChat is focused on real-time communication, LiveAgent provides an all-in-one solution for multichannel customer support.

3. SnapCall

Boost customer relationships by enabling direct calls from your website.

4.8 (17 reviews)

1 deal available | Redeemed by 154 members

Call Centers

6 months free on Growth plan

Save up to $532

SnapCall allows your users to call you directly from your app or website. Receive these calls directly on your phone; being in touch with a customer service has never been so easy and fast.

Why is SnapCall a good alternative to LiveChat?

As an online business owner, I find LiveChat to be a great alternative to SnapCall. One of the main reasons is that it offers real-time customer service, which significantly enhances the user experience on my website. This instant communication tool allows me to resolve customer queries promptly and efficiently, reducing waiting times and increasing overall satisfaction.

LiveChat also provides valuable insights about my customers, helping me understand their needs and preferences better. It's equipped with features like chat transcripts and visitor tracking, which are instrumental in refining my customer engagement strategies. Moreover, its integration with various CRM systems ensures seamless data management.

Furthermore, LiveChat is more cost-effective compared to SnapCall. The former offers a wider range of pricing plans that cater to different business sizes and needs. Considering all these advantages, I believe LiveChat is a superior choice for enhancing customer service and boosting business growth.

What are the differences between SnapCall and LiveChat?

I have experienced both LiveChat and SnapCall services. LiveChat, as its name suggests, is a real-time chat platform that allows users to communicate instantly with customer service representatives. It's text-based and operates much like an instant messaging system. It's great for quick, simple queries and can be used 24/7.

On the other hand, SnapCall is a digital call solution that enables voice communication between the customer and the business through their website or app. It's more personal and interactive as it allows for voice conversation. It's particularly useful when dealing with complex issues that require detailed explanation or discussion. However, it may not be available round the clock.

Therefore, while both are effective customer service tools, they cater to different needs and situations. The choice between LiveChat and SnapCall would depend on the nature of your query and your preferred mode of communication.

4. CallHippo

A virtualized telephone system

4.2 (25 reviews)

1 deal available | Redeemed by 104 members

Call Centers

50% off for 1 year

Save up to $360

The CallHippo platform offers to facilitate the deployment and optimization of your company’s call system. The solution meets the needs of both the after-sales service and the sales teams. Workflow automation, productivity improvements and a personalized customer experience are just some of the benefits of this SaaS-based software.

5. Twilio

Strengthen your customer relationships thanks to multi-channel communications

3.9 (29 reviews)

Customer Experience Customer Support

Twilio makes it easier for you to communicate with your customers, no matter which channel they use. You get unified data and communications at all levels of your business: marketing, sales, customer service.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

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6. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1285 members

AI Customer Support Customer Support Customer Experience CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

7. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 337 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

8. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1288 members

Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

9. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)

Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

10. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)

Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

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11. Crisp

Experience Clarity with Crisp!

4.4 (29 reviews)

Customer Support

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

12. Drift

Connect, convert, close

4.7 (29 reviews)

Customer Support

Drift is a conversational marketing platform that unites marketing and sales in real-time conversations with customers. Its software is designed to engage website visitors through live chat and chatbots, allowing businesses to qualify leads, book meetings, and provide personalized customer support directly.

13. HubSpot

CRM, marketing automation & customer service software suite

4.4 (26 reviews)

2 deals available | Redeemed by 1729 members

Marketing Automation Prospecting Content Marketing AI Sales and Business CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

14. Maze

A testing platform for product teams

4.9 (20 reviews)

1 deal available | Redeemed by 35 members

Design

6 months free on the Professional plan

Save up to $450

Maze gives you the ability to test concepts. Your employees gain agility and innovation power, as they can validate the different stages of product design more efficiently. In the end, you get a quality product that takes full account of customer feedback.

15. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 43 members

Prospecting Lead Management AI Sales and Business Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

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16. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)

1 deal available | Redeemed by 60 members

Customer Support Customer Experience AI Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

17. Zoho SalesIQ

Empower your sales with Zoho SalesIQ!

4.4 (14 reviews)

1 deal available | Redeemed by 3 members

Customer Support

$100 in Zoho Wallet credits

Save up to $100

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

18. tawk.to

Engage effortlessly

5.0 (4 reviews)

1 deal available | Redeemed by 47 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

19. Collect.chat

Chatbot for website

4.7 (10 reviews)

1 deal available | Redeemed by 30 members

Customer Support

50% off all plans for 1 year

Save up to $594

Collect.chat allows you to quickly and easily add a chatbot to your website. You can then keep in touch with your customers at any time to answer their questions and significantly improve their satisfaction.

20. Joonbot

No-code and intuitive chatbot builder

4.7 (10 reviews)

1 deal available | Redeemed by 75 members

Customer Support No-Code Development

3 months free on all monthly plans

Save up to $297

Joonbot helps you create conversations in minutes that engage and convert: collect and share information to your audience in a few clicks.

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Get access to all our 385+ Premium deals for only $149/year.

Go Premium

21. WhatsApp

Simple. Secure. Reliable messaging

3.9 (24 reviews)

Customer Support Video Conferencing

WhatsApp brings the value of instant messaging, convenient communication with friends, family, and colleagues, and secure end-to-end encryption of messages.

22. Manychat

Turn chats into conversions

(0 reviews)

Customer Support

Manychat is a powerful chat marketing platform designed to automate and enhance customer interactions across various messaging apps.

23. Contentsquare

Drive growth through data-driven decisions

4.8 (29 reviews)

Content Marketing

Contentsquare brings the value of actionable insights by providing businesses with an intuitive and comprehensive analytics platform. It enables companies to understand customer behavior, optimize user experiences, and drive conversion rates, ultimately improving business performance and growth.

24. Smartsupp

Boost your business with smart live chat

4.0 (28 reviews)

Customer Support

Smartsupp provides real-time customer communication solutions through live chat software, helping businesses engage with their website visitors and increase conversions.

25. Comm100 live chat

Comm100 Live Chat: Connecting Customers, Creating Solutions

4.6 (20 reviews)

CRM

Comm100 Live Chat is a customer service software that enables businesses to engage with their customers in real time. It offers features like automated responses, visitor tracking, customization, and reporting. The platform is designed to improve customer satisfaction and conversion rates by providing immediate assistance and support. It can be integrated with other business systems for seamless customer service management.

Comm100 live chat compared to LiveChat

Comm100 live chat has more positive reviews than LiveChat: 98 vs 96

LiveChat is better at support than Comm100 live chat: 4.6 vs 4.5

LiveChat is more user friendly than Comm100 live chat: 4.7 vs 4.5

LiveChat is better at value for money than Comm100 live chat: 4.5 vs 4.4

Comm100 live chat has more functions than LiveChat: 75 vs 59

Why is Comm100 live chat a good alternative to LiveChat?

As a user of both platforms, I find Comm100 Live Chat a great alternative to LiveChat. The main advantage of Comm100 is its incredibly intuitive interface that makes navigating through different options much easier. It offers a wider array of features, like in-depth visitor analytics, pre-chat surveys, and post-chat surveys, which are not available with LiveChat.

Moreover, Comm100 has an excellent customer service team that responds promptly and efficiently to any queries or issues. The availability of video chat is another added benefit that gives it an edge over LiveChat. Lastly, the pricing of Comm100 is more competitive, offering more features at a lower cost than LiveChat. All these factors make Comm100 Live Chat a worthy alternative for businesses looking for a comprehensive and cost-effective live chat solution.

What are the differences between Comm100 live chat and LiveChat?

I have found that Comm100 Live Chat and LiveChat offer slightly different services. Comm100 Live Chat is more feature-rich and offers additional tools such as AI chatbot, social media integrations, and email marketing tools. It also provides audio and video chat options which can be beneficial for certain businesses. The user interface is highly customizable and it offers real-time visitor monitoring.

On the other side, LiveChat focuses more on simplicity and ease of use. It provides a straightforward live chat solution with fewer additional features. It doesn't have audio or video chat but it does integrate well with other tools such as CRM systems, email marketing software, and social media platforms. The pricing structure of LiveChat is also simpler and more flexible than Comm100.

In conclusion, while both tools provide efficient live chat services, the choice between the two depends on the specific needs and resources of your business.

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26. Chaport

Chaport: Streamlining Communication, One Chat at a Time!

4.7 (14 reviews)

Customer Support

Chaport is a multi-channel live chat software designed to improve customer service and increase sales conversions. It offers features like auto-invitations, detailed visitor info, saved replies, file sending, and more. It's easy to use, customizable, and can be integrated with various platforms. Chaport helps businesses connect with their customers in real-time, providing immediate assistance and improving overall customer experience.

27. Truelark

TrueLark: Truly Smart, Truly Efficient.

4.7 (18 reviews)

Customer Support

TrueLark is an advanced artificial intelligence (AI) platform designed to automate communication and scheduling tasks for businesses. It uses natural language processing to understand and respond to customer inquiries via text, phone, or web chat. This helps businesses improve customer service, reduce operational costs, and increase efficiency. The AI can handle bookings, cancellations, rescheduling, and general inquiries.

28. Quiq messaging

Quiq Messaging: Streamlining Communication, One Message at a Time!

4.6 (19 reviews)

Customer Support

Quiq Messaging is a customer communication software that allows businesses to engage with customers through their preferred messaging channels. It supports SMS, Facebook Messenger, Web Chat, and more. With features like automated responses and conversation management, it enhances customer service efficiency. Quiq Messaging is ideal for businesses aiming to improve their customer interaction and response times.

29. JivoChat

All-in-one business messenger

4.1 (28 reviews)

Customer Support

Jivochat is the tool that will allow you to be present on every platform to talk to your visitors so you never miss out on any opportunity. It will also help improve customer satisfaction.

30. GoSquared

One-stop-shop for live chat, marketing automation, website analytics and CRM

4.7 (20 reviews)

Lead Management CRM Marketing Automation

GoSquared is a suite of integrated products to help you grow your business. From understanding the effectiveness of your digital marketing, to converting new users, to engaging with customers personally at scale, GoSquared helps you get closer to customers at every stage of their journey.

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30 Best Alternatives to LiveChat in December 2024

Alternatives & Competitors to LiveChat

List of Alternatives to LiveChat

1. Freshchat

Edward G

Freshchat's Team Inbox: Streamlining Collaboration and Efficiency

2. LiveAgent

Samuel F

Live Agent has been outstanding.

3. SnapCall

Zoe

Enhanced Customer Engagement with SnapCall's Website Calling Feature

4. CallHippo

Albert W

Overcoming Challenges with CallHippo: A User's Experience

5. Twilio

Carol J

Highly Recommended: Twilio's Powerful Tool Enhances Communication Capabilities

6. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

7. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

8. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

9. Tidio

Sable G

Enhancing Sales Strategies with Tidio's Visitor Tracking Feature

10. Zoho Desk

Pamela W

Streamlining Customer Interactions: A Standout Social Media Integration

11. Crisp

Brian Davis

Commitment to Excellence: Crisp Team's Continuous Updates and Improvements

12. Drift

Charlotte S

Top-notch Real-time Customer Interaction Tool

13. HubSpot

Rose W

Streamline Client Management with HubSpot CRM

14. Maze

Gerald B

Affordable and Powerful: Maze Review

15. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

16. Gorgias

Nicholas B

Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!

17. Zoho SalesIQ

Paul E

Effortless Time-Saving Automation with Zoho SalesIQ

18. tawk.to

John Davis

Perfect for Managing Queries

19. Collect.chat

Charlotte S

Streamlined Workflow: Software Integration with Slack and Mailchimp

20. Joonbot

Amber Garcia

Incredible Value for Money: Joonbot's Investment Pays Off!

21. WhatsApp

York G

Enhanced Productivity: Seamless WhatsApp Integration Across Devices

22. Manychat

23. Contentsquare

Noah

Enhancing Content Creation with ContentSquare's Performance Metrics

24. Smartsupp

Patrick N

Smartsupp: A Journey of Reliable Service and Customer Satisfaction

25. Comm100 live chat

Jessica M

Ensuring Data Security: A Review of Software's Robust Security Measures

26. Chaport

Hollis G

Streamlining Internal Processes: Chaport's File Sharing for HR Managers

27. Truelark