What is CallHippo?
Pros from reviewers
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High-quality call transcriptions: The software provides high-quality transcriptions of calls, which can be beneficial for reviewing customer interactions and improving service
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Integration with other features: CallHippo integrates well with other features, making it a versatile tool that can fit into a variety of workflows. This can help to streamline processes and improve efficiency.
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Affordable pricing: Many users have switched to CallHippo due to its competitive pricing. It offers a cost-effective solution for businesses in need of telephony or call center solutions
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User-friendly software: CallHippo is praised for its user-friendly interface, making it easy to set up and use even without any IT expertise. This makes it a powerful tool that can be easily adopted by any team
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Responsive support team: Despite some negative feedback, many users have found the support team to be consistently available and responsive. They are able to swiftly resolve issues, particularly with new account openings
Cons from reviewers
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Inconsistent service: Some users have experienced inconsistent service, including issues with call drops and system glitches
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Poor customer support: Many users have reported poor customer service, with agents lacking system knowledge and providing inadequate troubleshooting assistance
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Hidden costs and non-refundable charges: Users have reported being charged unexpectedly for services they didn't need or use, and have had difficulty obtaining refunds
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Slow post-sales service: Despite offering competitive VoIP prices, the company's post-sales service has been described as slow and unresponsive
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Limited SMS functionality: Some users have reported that the SMS service is limited and can only be used for marketing purposes, which was not clearly communicated.
50% off for 1 year on CallHippo
Get 50% off for 1 year on CallHippo and up to $360 savings with Secret.
Main features
Starting Price
Free Plan
Automate your workflow
Preserve your brand image
Improve your conversion rate
Interactive Voice Response (IVR) system
Call recording and transcription
Starting Price
$20
/ user / month
Free Plan
No
Automate your workflow
Preserve your brand image
Improve your conversion rate
Interactive Voice Response (IVR) system
Call recording and transcription
50% off for 1 year on CallHippo
Get 50% off for 1 year on CallHippo and up to $360 savings with Secret.
How CallHippo compare to similar software?
Product
Price
$20
/ user / month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
50% off for 1 year on CallHippo
Save up to $360
CallHippo and Aircall are two leading VoIP platforms designed to streamline business communications, each offering a robust set of features suited for different business needs. While both platforms provide essential tools for call management, analytics, and integrations, there are a couple of key differences that set them apart.
The first major difference lies in their pricing models. CallHippo is known for its affordability, particularly appealing to small and medium-sized enterprises (SMEs). Pricing is transparent, with detailed plans available on the website, including a basic plan for startups and a more advanced option for growing businesses. CallHippo also offers a pay-as-you-go model, making it a flexible choice for businesses with varying call volumes. On the other hand, Aircall’s pricing is generally more aligned with larger businesses and enterprises. While their pricing is also available online, the costs are higher, reflecting the advanced features and broader...
Both Freshcaller and CallHippo are popular cloud-based call center solutions that help businesses manage their customer communications effectively. However, the key difference between Freshcaller and CallHippo lies in their target audiences and feature sets. While Freshcaller is designed to offer a robust, feature-rich experience for companies that require advanced call management capabilities, CallHippo caters to businesses looking for an easy-to-use, flexible solution with a global reach.
Freshcaller is tailored for businesses that demand detailed call routing, IVR systems, and real-time analytics. It excels in providing a seamless experience for teams that need to manage complex customer interactions. Freshcaller’s integration with other Freshworks products makes it a powerful tool for companies already using the Freshworks ecosystem, offering an all-in-one customer service solution. Its advanced customization options and in-depth analytics make it ideal for businesses that need...
CallHippo
A virtualized telephone system
50% off for 1 year on CallHippo
Save up to $360
Freshcaller
Cloud telephony and call center software
90% off the Pro plan for 1 year on Freshcaller
Save up to $100,000
Who is CallHippo best for according to our reviewers?
Dissatisfied Customers of Other Providers: Users who have had negative experiences with other providers' customer service or support may switch to CallHippo for its user-friendly interface and responsive support team, despite occasional issues with account management and billing.
Small to Medium-Sized Agencies: Agencies that manage multiple accounts for their clients can benefit from CallHippo's user-friendly interface and powerful features, despite occasional issues with new account openings
Frequent Travelers: Those who travel frequently and need a reliable phone and SMS service may find CallHippo useful, although some users have reported issues with SMS services being cut off unexpectedly
Call Center Operators: CallHippo is ideal for call center operators due to its simple telephony solutions and high-quality call transcriptions, although some users have reported slow customer service response times
Independent Professionals: Individuals without IT expertise can easily set up and use CallHippo, appreciating its user-friendly interface and consistently available support team, despite its slightly higher cost
50% off for 1 year on CallHippo
Get 50% off for 1 year on CallHippo and up to $360 savings with Secret.
CallHippo Reviews
4.2
CallHippo rating
4.5
Ease of use
4.5
Customer service
4.1
Value for money
4.3
Likelihood to recommend
4.2
Features
25 CallHippo Reviews
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Albert W
Overcoming Challenges with CallHippo: A User's Experience
I opted for the starter package of CallHippo and initially found their interface a bit challenging. However, after reaching out to their customer service, they were more than willing to guide me through the process. I was considering a cancellation, but their no-refund policy made me give it another shot. I'm glad I did because I'm now navigating the software with ease. I appreciate their firm policies as it pushed me to adapt and learn. I can confidently say that CallHippo is a reliable software and I'm glad I trusted them.
September 24, 2024
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Irene Brown
Ensure Clarity & Understanding Before Committing to Purchase
I attempted to use CallHippo but was disappointed by their support team's lack of understanding due to their insufficient knowledge. It felt like they were more focused on selling their product than understanding my needs. I would advise others to discuss their use case with the support team before making a purchase. I also encountered problems with not receiving SMS for verification, and not receiving calls for verification from Google Voices, Gmail, Google Adwords, and Upwork. I would recommend getting all responses via email as evidence for potential refunds, as they seemed hesitant to refund my money. Their automated mailer was also intrusive, even during calls with them. I switched to CallHippo because they offered SMS verification and phone calls from Google Voices, Gmail, Google Adwords, and Upwork. However, they were unable to find my information in their data tools when I voiced my concerns.
September 14, 2024
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Cynthia Smith
CallHippo: A Unique and Professional Service Experience
I genuinely believe CallHippo is an innovative company. Their service is unique and diverse. I purchased a new number for support and it was an exciting process. Although there was a slight delay in the setup, their team was always ready to assist. I even had an experience where I requested a refund and they handled it professionally. There are alternatives out there, but CallHippo stands out for me.
September 7, 2024
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Frank E
Disastrous Tech Experience with Endless Customer Service Runaround
My overall experience with CallHippo has been dreadful. The customer support is terrible, it feels like the agents never have access to my system information. They keep guiding me through the same troubleshooting process without understanding their own system. For example, they couldn't advise me to use forced call tagging when I was unable to add call tags after a call. This may seem minor, but it's frustrating and results in a poor user experience. On the bright side, the software does integrate with other features and provides good, high-quality transcriptions of calls. However, the appalling customer service overshadows these benefits. They keep giving me the runaround, promising to cancel a feature and then not doing it. When I ask for a refund for the cancelled service, they take me in circles again. I chose CallHippo because it seemed cheaper, but it's not. I switched to CallHippo because my previous provider stopped supporting outbound calls from Australia. They were great.
September 2, 2024
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Ethan Miller
CallHippo: A Sales Manager's Best Friend
As a sales manager, I've found CallHippo to be an invaluable tool for managing and tracking calls. It provides detailed analytics that help me monitor my team's performance
August 25, 2024
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Grady M
Appreciating the Value of CallHippo's Service: A Personal Experience
My experience with CallHippo was quite an interesting one! I initially purchased a number from them, but later decided to remove it, thinking I wouldn't need it anymore. However, I noticed it was still in my account's trash. Intrigued, I decided to restore it. To my surprise, I was charged again, as if I had bought a new number. It cost me $2 for a VoIP phone number that I initially thought I didn't need. I found out that the original price from the carrier is only about $.5 or $1.5. This made me realize the value CallHippo is providing. They're not just selling a number, they're selling a service, a convenience. They took care of all the technicalities and provided me with a ready-to-use number. The fact that they charged me twice for the same number made me appreciate their efficient system that keeps track of every transaction. It's a reassurance that they're thorough in their billing process. So, even though I ended up paying for a number I thought I didn't need, I learned a lot about the value of the service they provide. It's a small price to pay for the convenience and efficiency they offer!
August 17, 2024
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Daniel F
Improved Software Boosts Team Productivity
it's easy to navigate and understand. The software has significantly improved my team's productivity
August 10, 2024
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Christopher Rodriguez
Seamless Integration: Simplifying Customer Interactions with CallHippo and CRM
The integration of CallHippo with our CRM was seamless. It has made managing customer interactions so much easier.
August 3, 2024
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Jordan Martinez
Superior Call Quality and Services with CallHippo
I have been using CallHippo for my client and customer calls. It excels in call quality and features. There's nothing I dislike about it and I am fully satisfied. I plan to continue using CallHippo.
July 28, 2024
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Rebecca M
Thriving with CallHippo: A Journey of Efficiency and Learning
I've had a positive experience with CallHippo so far and I'm eager to continue using it. It offers many excellent features that boost my team's efficiency and help us meet our goals. We did encounter some problems with receiving emails and the OTP requirement at every login. Despite these issues, I chose CallHippo for its impressive features that improve our productivity. I switched to CallHippo due to the unsatisfactory customer service of our previous provider.
July 23, 2024
