What is Quiq messaging?
Pros from reviewers
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Quiq Messaging offers multi-channel support: The software integrates Web Chat, SMS, and Facebook Messenger into a single platform, providing a seamless customer experience across various channels
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Quiq Messaging enhances online presence: The software aids in generating leads from websites and attracting new customers. It also allows for the sending of outbound messages to customers, enabling swift and accurate quotes
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Quiq Messaging provides detailed reporting: The dashboard displays all chat reports like average handling time, number of conversations and many more, which aids in calculating monthly statistics
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Quiq Messaging is user-friendly: The software is easy to navigate and use, enabling quick and efficient training of users. It also offers customizable features, allowing for significant automation and customization in both sales and support
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Quiq Messaging offers excellent customer service: The Quiq team is always available and ready to assist when needed, demonstrating a genuine concern for client success.
Cons from reviewers
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Frequent malfunctions: The software has been reported to frequently malfunction, marking chats as missed or agents as unresponsive. This can disrupt the flow of communication and negatively impact customer service
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Lack of a contact list: Quiq Messaging does not have a contact list feature, which can be inconvenient for businesses that need to keep track of their contacts
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Inaccurate reporting: Quiq Messaging has been reported to falsely report more chats than managed, which is a critical metric in business. This inaccuracy can lead to additional problems
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Slow performance during high traffic: During periods of high traffic, with 300-400 active conversations, the software can become slightly slow for agents. This can affect the efficiency of customer service
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Lack of search capabilities: The software lacks search capabilities for current conversations or searching for ongoing open conversations in the Manager/Reports View. This can make it difficult to manage and monitor ongoing conversations.
Main features
Starting Price
Free Plan
Multi-channel Engagement
CRM Integration
Conversation History Tracking
Automation Capabilities
Real-time Conversations
Starting Price
N/A
Free Plan
No
Multi-channel Engagement
CRM Integration
Conversation History Tracking
Automation Capabilities
Real-time Conversations
How Quiq messaging compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Quiq messaging best for according to our reviewers?
Contact Centers: The software is well-suited for large contact centers, offering the ability to switch between text and chat, and catering to various communication needs such as loan transactions, outbound marketing, and one-on-one interactions
Chat Support Teams: Quiq Messaging offers a range of features that make it ideal for chat support teams, including a text feature that allows customers to chat even when they're not at their computers, and a comprehensive dashboard that displays chat reports for easy analysis
Field Technicians and Sales Teams: Quiq Messaging is useful for field technicians and sales teams, enabling them to generate leads, send outbound messages to customers, and provide swift and accurate quotes without needing to visit homes
Administrators and Managers: The software is beneficial for administrators and managers, providing exceptional customer service, straightforward implementation, and swift execution of requested tasks. It also integrates seamlessly with other platforms like Zendesk, enabling significant automation and customization.
Multichannel Customer Support Teams: Quiq Messaging offers unique features for multi-channel customer support, integrating Web Chat, SMS, and Facebook Messenger into a single platform for a smooth customer experience
Quiq messaging Reviews
4.6
Quiq messaging rating
5.0
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.3
Features
19 Quiq messaging Reviews
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Arthur Miller
Exceptional Customer Support: Quiq Messaging Goes Above and Beyond
Lastly, the customer support provided by Quiq Messaging is top-notch, they're always ready to assist with any issues or queries.
August 13, 2024
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Questa G
Streamlined Workflow: Software Integration with CRM and ERP Systems
The software's ability to integrate with other platforms we use, like CRM and ERP systems, has streamlined our workflow significantly
August 6, 2024
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Yvette G
Quiq Messaging: A Game-Changer in Customer Communication
We successfully opened two new channels, SMS from our mobile app and Chat from our desktop website, using Quiq. We found that many of our clients prefer to communicate and transact with us this way. As the purchaser and for our end users, we've never encountered a problem that the Quiq team couldn't efficiently solve. The software is straightforward to use, easy to integrate, and the team support from Quiq at all levels is exceptional. Honestly, I can't find a single fault. Compared to our previous software, working with Quiq is a dream. We switched to Quiq from Oracle as part of a global decision. Choosing Quiq, a local US solution, was ideal for our ability to customize and cater to our North American needs.
July 27, 2024
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Emily Rodriguez
Quiq Messaging: A Lifesaver for Staying Connected on the Go
The mobile app of Quiq Messaging is a lifesaver, allowing me to stay connected with my team and customers even when I'm on the go
July 22, 2024
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Alice R
Enhancing Managerial Oversight: Quiq Messaging's Dashboard Review
As a manager, I find the dashboard feature of Quiq Messaging incredibly useful for monitoring team performance and customer interactions
July 13, 2024
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Nancy G
Empowering Multi-Channel Customer Support
Quiq Messaging provides us with unique features for multi-channel customer support. However, I find their customer service could be faster in responding to the cases we create in their resolution center.
July 6, 2024
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Livia M
Commendable Customization: Tailoring Quiq Messaging to Fit Our Unique Business Needs
The ease of customization offered by Quiq Messaging is commendable, we were able to tailor it to fit our unique business needs perfectly
July 2, 2024
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Melissa F
Insightful Analytics with Quiq Messaging
The analytics provided by Quiq Messaging are insightful, helping us to understand our customers' needs better and adjust our strategies accordingly
June 24, 2024
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Joshua Johnson
Outstanding Tool for Sales/Support with Exceptional Development Team
Quiq is a highly customizable software that I find integrates seamlessly with Zendesk, enabling significant automation and customization in both sales and support. With Zendesk, I can automate SMS flows and set timed responses for instances where a user doesn't reply to initial outreach. This has facilitated our rapid and efficient growth through the use of triggers, automation, and detailed reporting within and outside the software. However, during periods of high traffic, with 300-400 active conversations, it can become slightly slow for agents, but this is rarely an issue. I do notice a lack of automated daily reporting exports/emails in the dashboard and a lack of search capabilities for current conversations or searching for ongoing open conversations in the Manager/Reports View.
June 17, 2024
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Debra Rodriguez
Quiq Messaging Automation Boosts Customer Satisfaction
I appreciate the automation features of Quiq Messaging, it has significantly reduced our response time and improved customer satisfaction
June 8, 2024
