SnapCall is a software that enables users to directly call from an app or website. The calls are received straight on your phone, simplifying and speeding up the process of connecting with customer service. This innovative tool enhances communication efficiency, making customer service more accessible and responsive. SnapCall's integration into your digital platforms transforms the way businesses interact with their customers, promoting seamless and immediate communication.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is SnapCall?
  • 04How SnapCall compare to similar software?
  • 05Who is SnapCall best for according to our reviewers?
  • 06SnapCall Reviews

What is SnapCall?

SnapCall is a platform that enhances customer communication by making calls more efficient and improving customer satisfaction. It allows customers to quickly reach businesses, rate call quality, and provide real-time feedback. SnapCall also offers advanced targeting options for managing incoming calls. The platform collects valuable data from users, helping businesses understand their customers' needs and preferences, and tailor personalized responses. Its intuitive interface integrates seamlessly with existing systems for easy adoption. By streamlining the customer support process, SnapCall enhances overall efficiency and boosts the bottom line. It is a tool for businesses to optimize their customer communication and provide exceptional experiences.

Pros from reviewers

  • Easy Installation and Configuration: SnapCall is easy to set up and configure, with the simplest call button available. It only takes a few minutes to install, making it a fantastic method to provide extended services for customers

  • Efficient and Responsive Support: The SnapCall team is always responsive in answering queries and providing support when needed. They are also receptive to feedback to improve their services, making it easier for businesses to implement new features and improvements

  • Seamless Integration: SnapCall can be easily integrated with any live chat or customer support platform like Zendesk, allowing businesses to offer phone support access to specific customers. Its open API also allows businesses to create their own call button, providing the freedom to define and enhance the Phone Support Experience

  • Valuable Data Collection: SnapCall makes it easier for businesses to collect data such as the reasons for customer calls, the timing of these calls, and peak call times. This can help businesses better manage call volume, redefine their Customer Experience, and more effectively collect phone call data.

  • Enhanced Customer Experience: SnapCall greatly improves the customer experience by providing an easy and efficient way for customers to reach out for support, eliminating the frustration of seeking help through traditional phone support methods

Cons from reviewers

  • No offline support: SnapCall does not offer offline support, which can be a disadvantage for businesses that operate in different time zones or require 24/7 customer support

  • Potential compatibility issues: While SnapCall integrates well with many live chat platforms, there may be potential compatibility issues with certain systems or platforms.

  • Limited customization options: While SnapCall offers an open API that allows users to create their own call button, it may not provide enough customization options for some businesses

  • High dependency on internet connection: As SnapCall operates on VoIP, the quality of calls can be heavily dependent on the strength of the internet connection, which can be a disadvantage in areas with poor connectivity

  • Lack of advanced features: Some users might find SnapCall lacking in advanced features compared to other customer support software

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Main features

Starting Price

N/A

Free Plan

No

Get all the information you need for your call

Access data analysis

Record calls

Implement smart call buttons

Offer targeted voice assistance

6 months free on Growth plan on SnapCall

Get 6 months free on Growth plan on SnapCall and up to $532 savings with Secret.

Get SnapCall deal

Who is SnapCall best for according to our reviewers?

  • Web Developers: They can utilize SnapCall's simple call button and API to create optimal user paths, helping to increase customer engagement and contracts

  • Customer Experience Managers: These professionals can use SnapCall to redefine their customer experience, manage call volumes more effectively, and collect valuable phone call data.

  • Small Business Managers: These individuals can incorporate SnapCall into their websites to improve customer interaction and support

  • Mobile App Developers: They can use SnapCall to enhance the customer experience on their apps, replacing the traditional method of listing a phone number for support

  • Customer Support Teams: These groups can use SnapCall in conjunction with platforms like Zendesk to offer phone support access to specific customers, improving efficiency and responsiveness

  • 6 months free on Growth plan on SnapCall

    Get 6 months free on Growth plan on SnapCall and up to $532 savings with Secret.

    Get SnapCall deal

    SnapCall Reviews

    4.8

    SnapCall rating

    17 SnapCall Reviews

    4.8 (17 reviews)
    Leave a review
    • Zoe

      Enhanced Customer Engagement with SnapCall's Website Calling Feature

      The ability to make calls directly from our website using SnapCall has greatly enhanced our customer engagement

      July 29, 2024

    • Nicholas A

      Revolutionizing Client Interaction with Exceptional Voice Calls on SnapCall

      The quality of voice calls on SnapCall is exceptional, it has truly revolutionized how we interact with our clients

      July 22, 2024

    • Amy B

      Easiest Call Button in the Market: A Review on Snapcall

      Snapcall is the simplest call button available. It only took me 5 minutes to install and its API gives me the freedom to create the best user path. It has helped our customers to increase contracts with the call button.

      July 15, 2024

    • Lisa Johnson

      Streamlining Communication with SnapCall: A Customer Service Manager's Perspective

      As a customer service manager, I have found SnapCall to be an invaluable tool in streamlining our communication processes

      July 7, 2024

    • Jack Brown

      SnapCall's Real-Time Analytics: Unveiling Valuable Customer Insights

      The real-time analytics provided by SnapCall has given us valuable insights into our customer interactions

      July 1, 2024

    • Greta

      Commendable Cost-Effectiveness: SnapCall's Remarkable Reduction in Operational Costs

      The cost-effectiveness of SnapCall is commendable, it has reduced our operational costs significantly

      June 24, 2024

    • Kyle Davis

      Exceptional Customer Support: SnapCall's Availability and Assistance Stand Out

      The customer support provided by SnapCall is top-notch, they are always available to assist with any issues or queries.

      June 18, 2024

    • Alice D

      An Incredibly Handy Add-On for Your Website

      I find the Snapcall extension extremely useful for connecting with our customers directly from our website. Since adding it, we've been enjoying daily interactions with our leads.

      June 10, 2024

    • Lisa G

      Experiencing SnapCall: Our Journey So Far

      I've been using SnapCall for a while and it's fantastic. It lets us offer phone support access to specific people. We use it with Zendesk and the integration is excellent. The SnapCall team is wonderful to work with. They were extremely helpful in setting everything up and always respond quickly. I highly recommend them.

      June 1, 2024

    • Grace R

      Remarkable Efficiency and Productivity Boost with SnapCall in Sales Team

      I have been using SnapCall in my sales team and the increase in efficiency and productivity is remarkable

      May 25, 2024

    • Zoe A

      Effortless Setup and Configuration

      I find Snapcall easy to set up and configure! It's a fantastic method to provide extended services for all my customers.

      May 20, 2024

    • Susan F

      Utilizing SnapCall on our Mobile: A Review

      I've been using SnapCall on my mobile app for a while now and it has greatly improved the customer experience, which my clients highly appreciate. I will never return to the old-fashioned way of providing phone support by just listing a phone number on my app, as it was frustrating for my customers to seek help. The team is always responsive in answering our queries and providing support when needed. It's an excellent product!

      May 11, 2024

    • Jason

      Enhancing Customer Service on Zendesk with Snapcall.

      Snapcall has been a double victory for us. It has simplified the process for our customers to reach us and has made it more efficient for our agents to assist them, as all user-related information appears with the call. Our customers appreciate that the calls are free of charge (VoIP calls), regardless of their location. It has also become easier for us to collect data such as the reasons for customer calls, the timing of these calls, and peak call times. Their open API allowed us to create our own call button from scratch, enabling us to define, build, and enhance the Phone Support Experience we wanted to provide to our clients. The Snapcall Team is receptive to feedback to improve their services, which makes it easier for us to implement new features and improvements on the phone support button. I would recommend Snapcall to any company looking to better manage call volume, redefine their Customer Experience, and more effectively collect phone call data.

      May 5, 2024

    • Charlotte E

      SnapCall's User-Friendly Interface: A Team Favorite

      SnapCall's user-friendly interface has made it a favorite among my team, it's easy to navigate and operate

      April 29, 2024

    • Forrest

      SnapCall's Seamless Integration Impresses User

      I have been using SnapCall for a few months now and I am thoroughly impressed with its seamless integration into our existing systems

      April 23, 2024

    • Russell S

      Experiencing SnapCall as a User: My Discovery

      I discovered SnapCall as a user at one of their client's places. As a small business manager myself, I wanted to incorporate it into my site. Their integration with any live chat is impeccable and the call interface is very enjoyable to use.

      April 15, 2024

    • Jeremy G

      SnapCall: Revolutionizing Customer Service Operations

      The ease of use and functionality of SnapCall is unparalleled, it has significantly improved our customer service operations

      April 13, 2024