Pros from reviewers

• Easy Installation and Configuration: SnapCall is easy to set up and configure, with the simplest call button available. It only takes a few minutes to install, making it a fantastic method to provide extended services for customers

• Efficient and Responsive Support: The SnapCall team is always responsive in answering queries and providing support when needed. They are also receptive to feedback to improve their services, making it easier for businesses to implement new features and improvements

• Seamless Integration: SnapCall can be easily integrated with any live chat or customer support platform like Zendesk, allowing businesses to offer phone support access to specific customers. Its open API also allows businesses to create their own call button, providing the freedom to define and enhance the Phone Support Experience

• Valuable Data Collection: SnapCall makes it easier for businesses to collect data such as the reasons for customer calls, the timing of these calls, and peak call times. This can help businesses better manage call volume, redefine their Customer Experience, and more effectively collect phone call data.

• Enhanced Customer Experience: SnapCall greatly improves the customer experience by providing an easy and efficient way for customers to reach out for support, eliminating the frustration of seeking help through traditional phone support methods

Cons from reviewers

• No offline support: SnapCall does not offer offline support, which can be a disadvantage for businesses that operate in different time zones or require 24/7 customer support

• Potential compatibility issues: While SnapCall integrates well with many live chat platforms, there may be potential compatibility issues with certain systems or platforms.

• Limited customization options: While SnapCall offers an open API that allows users to create their own call button, it may not provide enough customization options for some businesses

• High dependency on internet connection: As SnapCall operates on VoIP, the quality of calls can be heavily dependent on the strength of the internet connection, which can be a disadvantage in areas with poor connectivity

• Lack of advanced features: Some users might find SnapCall lacking in advanced features compared to other customer support software