Gorgias Promo Code: 2nd and 3rd month's subcription free
Unlock our Gorgias deal and access 2nd and 3rd month's subcription free, saving you up to $1800 for your startup. There are over 490+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Gorgias promo codes, coupons and credits valid in December 2024.
2nd and 3rd month's subcription free
Unlock our Gorgias deal and access 2nd and 3rd month's subcription free, saving you up to $1800 for your startup. There are over 490+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our Gorgias promo codes, coupons and credits valid in December 2024.
General information about Gorgias
Selling a product to a customer is only the first step. Indeed, it is just as important if not more important to satisfy the customer in the long term and to keep him loyal. In fact, building customer loyalty costs your company 5 times less than prospecting!
With the Gorgias online platform, you simplify the life of your agents while significantly improving customer service performance. Automated support saves valuable time by automating repetitive and low value-added tasks. Your employees are less stressed and have more time to spend on what really matters: advising and reassuring customers.
In addition, the great thing about the software is that it turns your customer support into a profit center. Turning visitors into customers, interacting with customers before they visit your website or unlocking sales via direct chat, text and social media are just some of the advantages the platform offers.
Gorgias has also been designed specifically for online business from the start. For this reason, all industry platforms such as Shopify, ShopifyPlus and Magento work perfectly with this customer support tool.
Industry experts have given Gorgias numerous awards for its performance. For example, in 2022, this SaaS-based tool was celebrated in the categories of Best Results, Best Usability, Leader, Momentum Leader and Most Implementable.
Moreover, many companies have observed impressive results:
- 10 times growth in two years for Bokksu;
- 120 tickets managed per day and per agent for Darn Good Yarn;
- A 68% decrease in resolution time for Marine Layer.
These figures demonstrate the relevance of this software solution to help companies in their in-depth optimization of their customer support.
Expert review on Gorgias
Online helpdesks: the modern-day equivalent of a Bat-Signal, summoning tech heroes to save the day from the clutches of technological chaos (’I must go, Dr. Wi-Fi is up to his old tricks again’) 🦸♂️💻
Gorgias is a customer service and support platform that helps you streamline your customer interactions and support processes 💬 It is designed to provide you with a unified view of customer conversations across various communication channels, such as email, live chat, social media and phone. Gorgias offers a range of different features to enhance your customer support efficiency and productivity, like an omnichannel inbox to centralize all of your customer communications, automated responses, customer profiles and workflow automations 🚀 What’s more, Gorgias gives you precious insights into how your customer support teams perform, ticket volumes, response times and agent productivity so you can make the right decisions to improve your operations 📈
Gorgias is a great solution that is primarily used by e-commerce business and online retailers that prioritize their customer support and interactions 🌟 The SaaS platform helps you manage your customer inquiries, order-related issues, and provide personalized support to enhance your users’ overall experiences 📞 Your support teams can also streamline their customer service operations and become more efficient in managing their customer interactions, consolidating all customer data, order history and previous interactions and automating ticket management for a more coordinated approach. Deliver a more efficient, personalized, and timely support to your customers thanks to Gorgias 👥
Gorgias has 5 different pricing plans available for you to choose from, with different add-ons available for your customer service operations. Get your second and third month’s subscription with Gorgias for free with Secret and save up to $1,800! 💰
- More details about Gorgias's pricingsTop alternatives to Gorgias’s customer support platform include Zendesk, Freshdesk, Help Scout and Intercom. Discover great offers for these tools and more on Secret to start saving! 🔍
- More alternatives to Gorgias
Customer Success Manager
What is Gorgias used for?
Gorgias is a powerful tool for small businesses, streamlining customer service operations and transforming support into a profit center. It automates repetitive tasks, freeing up staff to focus on providing personalized advice and reassurance to customers. The software integrates seamlessly with platforms like Shopify and Magento, making it ideal for online businesses. It has been recognized with numerous awards for its usability and results. Businesses using Gorgias have seen impressive growth and efficiency improvements, such as Bokksu's 10-fold growth in two years and Marine Layer's 68% decrease in resolution time.Gorgias pricing
Enterprise
Contact sales
Custom billable tickets
Up to 500 user seats
Unlimited social media channels
Support & revenue reporting
Starter
$10
/ month
50 billable tickets per month
3 user seats
2 social media channels
Limited integrations
Basic
$60
/ month
300 billable tickets per month
500 user seats
2 social media channels
150 integrations
Pro
$360
/ month
2,000 billable tickets per month
500 user seats
Unlimited social media channels
150 integrations
Advanced
$900
/ month
5,000 billable tickets per month
500 user seats
3 social media channels
150 integrations
Gorgias features
Grow your business through exceptional customer service
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Benefit from numerous integrations
Don’t change your work habits. Gorgias connects very easily with all the tools necessary for your online business, including Shopify or Magento, but also Instagram, Facebook, Aircall, Autopilot or BigCommerce.
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Provide your customers with quality answers
Improve customer support by centralizing all your support tickets in one place. Your agents have access to all essential data during the exchange. They can modify orders, subscriptions and refunds without leaving support.
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Turn customer support into a profit center
Give your customers a personalized experience, answer product questions in your publications, and engage with them on social media to dramatically increase the effectiveness of your overall marketing strategy.
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Automate your customer support
Gorgias allows you to create custom rules and automated responses, which saves you and your agents a lot of time. Instead of answering repetitive tickets, your team can focus on providing high-quality answers to complex questions.
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Accelerate request handling
Your customer service becomes faster with Gorgias. By optimizing all processes related to ticket management and collaboration between different team members, you can respond to customers with unparalleled responsiveness.
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Simplify your agents’ work
Leverage business process automation to save agents time and improve their working conditions. Copy and paste FAQs or close tickets in a matter of moments. Your agents can then focus on the customer.
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Analyze and optimize your customer support performance
With Gorgias, you get access to detailed analytics on your support performance, such as response time, resolution time, and customer satisfaction scores. This allows you to identify areas for improvement and optimize your support strategy accordingly.
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Provide personalized experiences to your customers
Gorgias integrates with your e-commerce platform and social media channels to give you all the information you need about your customers. With this data, you can provide personalized support and even upsell products to increase your revenue.
28 Gorgias Reviews
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Nicholas B
Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!
I've been thoroughly enjoying using Gorgias and have been recommending it to any company I consult with for Customer Success for the past 2 years. With over 17 years of experience in the CS industry, I can confidently say that Gorgias is the best platform I've used, outperforming others like Zendesk, Freshdesk, Kustomer, and Hubspot. Gorgias is user-friendly, easy to set up and deploy, and boasts an incredible sentient AI. I'm also a big fan of its social integrations. It's an excellent omnichannel support system that I highly recommend. The support staff is also fantastic. I was a dedicated Kustomer user for years, but Gorgias won me over with its incredible, easy-to-use features. I particularly love the social integrations, especially the social lead segments, and the newly integrated phone calls. Honestly, I can't think of anything negative to say about it. With 17 years in Customer Success, I can confidently endorse Gorgias.
October 15, 2024
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Johnny C
Valuing the Constant Updates from Gorgias
I appreciate how Gorgias keeps us updated about technical issues and outages. Their staff is very helpful in answering questions and they keep us informed about their plans through frequent Town Hall videos. I'm still discovering new ways to utilize this powerful tool. For instance, I know the Help Center will be beneficial for my customers, but I haven't set it up yet. I just hope they don't raise the price.
October 6, 2024
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Jennifer
Gorgias: Streamlining Team Performance Monitoring and Management
As a team leader, Gorgias has made it easier for me to monitor and manage my team's performance. The reporting features provide valuable insights into our operations
October 1, 2024
Gorgias: Pros & Cons
Pros
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Customer support: Gorgias’ customer service is responsive and has a solid expertise
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Value for money: Pricing plans are very relevant for the features offered
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Ease of use: The online tool is easy to learn and fun to use
Cons
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Process automation: The rules and macros engine has some limitations
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Ticket merge: The ticket merging feature is sometimes laborious
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Information update: Updating the status of the completed tickets can take some time
Why is Gorgias better than other Customer Support software?
Gorgias has better positive reviews than Help Scout: 96 vs 95
Gorgias is better at value for money than Help Scout: 4.5 vs 4.4
Gorgias has more positive reviews than Salesforce Sales Cloud: 96 vs 89
Gorgias is better at support than Salesforce Sales Cloud: 4.5 vs 4.0
Gorgias is easier to use than Salesforce Sales Cloud: 4.5 vs 4.0
Gorgias is more suitable for small businesses thanks to its good value for money than Salesforce Sales Cloud: 4.5 vs 4.0
Gorgias has better positive reviews compared to Freshdesk: 96 vs 94
Gorgias pricing plans are more competitive than Freshdesk: 4.5 vs 4.3
