What is Gorgias?
Pros from reviewers
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Enhanced productivity and customer experience: Gorgias is highly endorsed for its effectiveness in improving productivity and enhancing customer experience. It provides a platform for brands to manage support, live chat, and ticketing, making it a recommended choice for all support projects
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Improved response time: Gorgias has significantly reduced response time to customer inquiries. From an average of 72 hours, users have managed to cut down response time to about 30 minutes, enhancing the customer service offered to clients
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Cost-effective with strategic support: Gorgias is chosen for its reasonable pricing and strategic support. The team's support has been appreciated by users who switched to Gorgias due to its cost-effectiveness
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Pre-written responses with dynamic variables: Gorgias allows the creation of pre-written responses with dynamic variables tailored to each customer. This feature saves significant time when providing necessary information, making it a highly recommended customer service platform.
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User-friendly with robust integration: Gorgias is simple to use and integrates smoothly with platforms like Shopify. Its user-friendliness and integration capabilities have been valued by users, making it a preferred choice for brands
Cons from reviewers
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Frequent updates disrupt workflow: While the continuous improvement of the software is appreciated, the frequent updates can sometimes interrupt the user's workflow and productivity
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Limited third-party integration: While Gorgias integrates smoothly with Shopify, integrating with other platforms like eBay or Amazon requires a third-party add-on, which is limited and comes with extra costs
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Limited cross-platform communication: Despite its many features, Gorgias could benefit from more integrations with Email Service Providers (ESPs) and Customer Data Platforms (CDPs) to improve cross-platform communication
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Overwhelming for beginners: While Gorgias is a game changer for those with prior software experience, it might be overwhelming for beginners transitioning from other platforms.
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Lacks robust reporting features: While Gorgias is a simple chat support tool that's easy to use across various channels, it lacks robust reporting features that would allow users to effectively gauge productivity
2nd and 3rd month's subcription free on Gorgias
Get 2nd and 3rd month's subcription free on Gorgias and up to $1,800 savings with Secret.
Main features
Starting Price
Free Plan
Benefit from numerous integrations
Provide your customers with quality answers
Turn customer support into a profit center
Automate your customer support
Accelerate request handling
Starting Price
$10
/ month
Free Plan
No
Benefit from numerous integrations
Provide your customers with quality answers
Turn customer support into a profit center
Automate your customer support
Accelerate request handling
2nd and 3rd month's subcription free on Gorgias
Get 2nd and 3rd month's subcription free on Gorgias and up to $1,800 savings with Secret.
How Gorgias compare to similar software?
Product
Price
$10
/ month
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
2nd and 3rd month's subcription free on Gorgias
Save up to $1,800
Zendesk and Gorgias are multi-channel ticket-management systems designed to streamline your customer service and support. While they share several features, there are some key differences to consider when assessing which is best for your business. Firstly, the platforms emphasize different industries. Gorgias is specifically designed for e-commerce. It includes comprehensive e-commerce features and deep integrations with platforms like Shopify, Magento, and BigCommerce. If you sell on one of these platforms, then Gorgias may be a top contender for your business. It makes it easy to manage returns and orders directly from the Gorgias dashboard without switching between Gorgias and the e-commerce platform.
Zendesk is a more versatile platform designed for use across a broader range of industries. Its extensive range of integrations makes it the choice of many businesses in the education, technology, and healthcare sectors. While it integrates with various e-commerce platforms, it...
Freshdesk and Gorgias are two prominent customer support platforms, each designed to enhance customer service but tailored to different business needs and operational styles. The main difference between Freshdesk and Gorgias lies in their core customer bases and specialized functionalities.
Freshdesk is a versatile customer support tool suitable for a wide range of industries, from small startups to large enterprises. It provides an extensive suite of features including multi-channel support (email, social media, chat, phone), robust ticketing systems, automation capabilities, and self-service support portals. These features make Freshdesk an ideal choice for businesses looking to manage multiple types of customer interactions through a single platform, ensuring comprehensive coverage and flexibility in customer communication.
On the other hand, Gorgias is specifically optimized for e-commerce businesses, with deep integrations into platforms like Shopify, Magento, and BigCommerce....
Gorgias and Intercom are both renowned customer support platforms, each catering to specific business needs with distinct approaches to customer interaction. The core difference between Gorgias and Intercom lies in their target audiences and integration capabilities.
Gorgias is particularly tailored for e-commerce businesses, offering deep integration with popular e-commerce platforms like Shopify, BigCommerce, and Magento. This specialization allows Gorgias to provide highly contextualized support, pulling customer data directly from e-commerce systems to offer a seamless support experience. Features like automated ticket routing, order management within the support interface, and real-time chat are designed to streamline operations for online retailers, making it easier to manage large volumes of customer interactions efficiently.
Intercom, on the other hand, serves a broader range of industries beyond just e-commerce. It is designed as a versatile communication platform that...
Who is Gorgias best for according to our reviewers?
Businesses transitioning from other platforms: Gorgias is a great choice for those moving from other platforms due to its user-friendly interface, superb integration with Shopify, and outstanding IT support, although it might be overwhelming for beginners.
Customer Success Consultants: Gorgias is recommended for its user-friendly setup, sentient AI, and social integrations, outperforming other platforms like Zendesk, Freshdesk, Kustomer, and Hubspot
E-commerce businesses: Particularly those using Shopify, Gorgias offers seamless integration, enabling efficient response to customer inquiries and issues
Brands seeking customer support solutions: Gorgias provides a platform for brands to manage customer support, live chat, and ticket management, enhancing customer experience and support
Businesses requiring omnichannel support: Gorgias is an excellent tool for managing customer service across various channels including social media and personal websites, although it may lack robust reporting features
2nd and 3rd month's subcription free on Gorgias
Get 2nd and 3rd month's subcription free on Gorgias and up to $1,800 savings with Secret.
Gorgias Reviews
4.4
Gorgias rating
4.5
Ease of use
4.5
Customer service
4.5
Value for money
4.4
Likelihood to recommend
4.5
Features
28 Gorgias Reviews
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Nicholas B
Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!
I've been thoroughly enjoying using Gorgias and have been recommending it to any company I consult with for Customer Success for the past 2 years. With over 17 years of experience in the CS industry, I can confidently say that Gorgias is the best platform I've used, outperforming others like Zendesk, Freshdesk, Kustomer, and Hubspot. Gorgias is user-friendly, easy to set up and deploy, and boasts an incredible sentient AI. I'm also a big fan of its social integrations. It's an excellent omnichannel support system that I highly recommend. The support staff is also fantastic. I was a dedicated Kustomer user for years, but Gorgias won me over with its incredible, easy-to-use features. I particularly love the social integrations, especially the social lead segments, and the newly integrated phone calls. Honestly, I can't think of anything negative to say about it. With 17 years in Customer Success, I can confidently endorse Gorgias.
October 15, 2024
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Johnny C
Valuing the Constant Updates from Gorgias
I appreciate how Gorgias keeps us updated about technical issues and outages. Their staff is very helpful in answering questions and they keep us informed about their plans through frequent Town Hall videos. I'm still discovering new ways to utilize this powerful tool. For instance, I know the Help Center will be beneficial for my customers, but I haven't set it up yet. I just hope they don't raise the price.
October 6, 2024
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Jennifer
Gorgias: Streamlining Team Performance Monitoring and Management
As a team leader, Gorgias has made it easier for me to monitor and manage my team's performance. The reporting features provide valuable insights into our operations
October 1, 2024
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Willie
Essential Tool for Every eCommerce Business
Overall, I wouldn't use or recommend any other customer service platform more than Gorgias. I value the ability to create pre-written responses with dynamic variables tailored to each customer, saving significant time when providing necessary information. There was a period when sales data was removed and only available in a pricier plan, but Gorgias has since reintroduced this feature to the lower pricing tier. I switched to Gorgias due to limitations in the integration strength with Shopify. The quality of the integration was such that we couldn't include order-specific data in pre-written responses for each customer, necessitating a lot of manual copy and paste work on our part.
September 22, 2024
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Madison E
Gorgias: An Essential Customer Service Tool with Seamless Integration and Excellent Support
In my role as a customer service manager, I've found Gorgias to be an essential tool. It's easy to use, integrates well with our existing systems, and the support team is always helpful.
September 15, 2024
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Ann R
Superb Gorgias Experience
I find Gorgias to be a great product, despite the challenging integration with Zoho mail. I value its ability to streamline customer service and link to the customer's Shopify profile. I chose Gorgias because I could get assistance from a real person. Although the first person I spoke to couldn't help with the integration as I needed, the second person was helpful. I decided to stick with Gorgias because there was always someone available to assist with onboarding.
September 7, 2024
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Nicholas D
Great User-Friendly Helpdesk Software, Yet Limited Beyond Shopify Integrations
I really enjoy using Gorgias as it rarely gives me any headaches. However, I feel that some integrations could benefit from more detailed documentation for advanced features. I find the interface very pleasant and easy to set up. It has a robust rules and macro engine and integrates smoothly with Shopify. The support is proactive and satisfactory, and it's developer-friendly with a good API. However, if I want to integrate eBay or Amazon, I need a third-party add-on which is limited and comes with extra costs. The rules and macro engine could be more flexible in fully automating processes, and testing rule logic before deployment could be simpler. I switched to Gorgias from eDesk because, even though eDesk had better Amazon/eBay integration, it had significant limitations in other areas. Overall, Gorgias is a better fit for me.
September 3, 2024
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Carolyn Smith
Gorgias Outshines the Competition
I've tried many support applications and Gorgias is the most user-friendly by far. It may seem basic compared to the other big two, but everything works well. Their customer service is good and I believe it's very flexible as I continue to use it. Don't bother with Zendesk or Freshdesk, go straight to Gorgias, especially if you use Shopify. The only downside for me is the subscription tiers - $6 is a bit steep for 3 tickets per month.
August 27, 2024
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Sandra Martinez
Embracing Change: My Experience with Gorgias' Pricing Update
I've been a dedicated user of Gorgias, investing over $3 per month for a pro plan that included the fantastic Private Views feature. In February, they made some changes to the plan features, which now requires me to invest $75 per month to continue enjoying those features. I see this as an exciting opportunity for the company to evolve and grow. It's a bold move that I believe will bring about even more advanced features and improvements in the future. While it's a significant change, I understand that it's part of their business strategy. I'm eagerly anticipating what's next and am considering the value this could bring to my operations. I'm extremely engaged with the platform and am excited to see what alternatives they might introduce to replace or even surpass the previous features.
August 19, 2024
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Christopher Garcia
Excellent Tool with Seamless Shopify Integration
I've had a fantastic experience with Gorgias. It was simple to integrate and the support has been outstanding. I value its user-friendliness and its integration with Shopify. However, I wish we could get notifications when a customer responds to a message in our email. I selected Gorgias because it aligns with Shopify and its pricing is reasonable.
August 12, 2024
