General information about Quiq messaging
Quiq Messaging is a customer communication software designed to streamline and enhance interactions between businesses and their customers. It allows businesses to engage with customers across multiple messaging channels like SMS, Facebook Messenger, Web Chat, and Kik.
With Quiq Messaging, companies can automate repetitive tasks using bots, improving efficiency and freeing up time for staff to focus on more complex issues. The software also enables real-time conversations, allowing businesses to quickly respond to customer inquiries and concerns.
It comes with features such as conversation history tracking, automated responses, and integration capabilities with existing CRM systems. Quiq Messaging aims to improve customer satisfaction by providing a convenient, fast, and personalized communication experience.
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See alternatives to Quiq messaging like Podium or Twilio.What is Quiq messaging used for?
Quiq Messaging is a customer communication tool that facilitates interactions between businesses and their customers. It is particularly useful for small businesses, as it allows for the automation of certain tasks, such as answering frequently asked questions via bots, freeing up time for staff to focus on more complex issues. For example, a restaurant could use Quiq Messaging to automatically answer questions about opening hours or the daily menu. Additionally, it offers a history tracking of conversations, which can help improve customer service by providing context for each interaction. Finally, it integrates with existing CRM systems, making it easier to track and manage interactions with customers.Quiq messaging features
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Multi-channel Engagement
Quiq Messaging allows businesses to interact with customers across multiple messaging platforms such as SMS, Facebook Messenger, Web Chat, and Kik -
CRM Integration
Quiq Messaging can be integrated with existing CRM systems, enhancing its functionality and ensuring seamless communication processes. -
Conversation History Tracking
The software comes with features that allow tracking of conversation history, providing valuable insights into customer interactions -
Automation Capabilities
The software can automate repetitive tasks using bots, improving operational efficiency and freeing up staff to focus on more complex issues -
Real-time Conversations
Quiq Messaging enables real-time interactions, allowing businesses to quickly respond to customer inquiries and concerns
19 Quiq messaging Reviews
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Arthur Miller
Exceptional Customer Support: Quiq Messaging Goes Above and Beyond
Lastly, the customer support provided by Quiq Messaging is top-notch, they're always ready to assist with any issues or queries.
August 13, 2024
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Questa G
Streamlined Workflow: Software Integration with CRM and ERP Systems
The software's ability to integrate with other platforms we use, like CRM and ERP systems, has streamlined our workflow significantly
August 6, 2024
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Yvette G
Quiq Messaging: A Game-Changer in Customer Communication
We successfully opened two new channels, SMS from our mobile app and Chat from our desktop website, using Quiq. We found that many of our clients prefer to communicate and transact with us this way. As the purchaser and for our end users, we've never encountered a problem that the Quiq team couldn't efficiently solve. The software is straightforward to use, easy to integrate, and the team support from Quiq at all levels is exceptional. Honestly, I can't find a single fault. Compared to our previous software, working with Quiq is a dream. We switched to Quiq from Oracle as part of a global decision. Choosing Quiq, a local US solution, was ideal for our ability to customize and cater to our North American needs.
July 27, 2024
Quiq messaging: Pros & Cons
Pros
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Customer Satisfaction: By providing real-time responses, it significantly improves customer service and satisfaction
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Integration: It easily integrates with existing business systems, ensuring a seamless user experience.
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Efficiency: Quiq Messaging allows businesses to handle multiple customer conversations at once, increasing productivity
Cons
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Potential for technical issues: As with any software, Quiq Messaging may experience glitches or downtime, which can disrupt communication
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Limited integration options: Quiq Messaging may not integrate with all types of business software, which can limit its functionality for some users
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Learning curve: New users may find Quiq Messaging's interface and features somewhat complex to understand and use initially.
Why is Quiq messaging better than other Customer Support software?
Quiq messaging has more positive reviews than Twilio: 97 vs 93
Quiq messaging is better at support than Twilio: 4.5 vs 4.0
Quiq messaging is easier to use than Twilio: 5.0 vs 4.0
Quiq messaging is more suitable for small businesses thanks to its good value for money than Twilio: 4.5 vs 4.3
Quiq messaging has more features than Twilio: 109 vs 83
Quiq messaging has more positive reviews than Drift: 97 vs 91
Quiq messaging is easier to use than Drift: 5.0 vs 4.5
Quiq messaging is more suitable for small businesses thanks to its good value for money than Drift: 4.5 vs 4.1
