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30 Best Alternatives to Zendesk in November 2024

Alternatives & Competitors to Zendesk

1
Salesforce Sales Cloud
2
ServiceNow
3
Intercom

1 year free on the Advanced plan
4
HubSpot

75% off for 1 year
5
Jira
6
Zoho

$2,500 in credits for 1 year
7
Gorgias

2nd and 3rd month's subcription free
8
Freshworks

90% off the Pro plan for 1 year
9
Salesforce
10
LiveAgent

$120 credits on any plan
11
Close
12
Help Scout

6 months free on the Plus plan
13
Salesforce Service Cloud
14
Hubspot Service Hub
15
Kustomer
16
Helpshift
17
Slack

25% off new plan purchases
18
Freshdesk

90% off the Pro plan for 1 year
19
LiveChat

$150 credits (Team, Business and Enterprise Plans)
20
Freshservice

90% off the Pro plan for 1 year
21
noCRM

50% off up to 6 months on Dream team and Sales Expert
22
Front

6 months free on Growth plan
23
Reply io

20% off all plans for 12 months
24
Freshchat

90% off the Pro plan for 1 year
25
tawk.to

15% off on all paid add-ons
26
Gmelius

50% off for 1 year
27
Document360

6 months free + Wow site
28
Voiceflow
29
Zoho Desk
30
Manychat

Here are competitors or alternatives to Zendesk and other similar Customer Experience software. You need to consider some important factors when choosing a tool like Zendesk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Zendesk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Zendesk. Discover sofware like Salesforce Sales Cloud, ServiceNow, Intercom or HubSpot.

List of Alternatives to Zendesk

From Customer Experience tools, we have selected the best alternatives to Zendesk based on reviews for each solution and similarities with Zendesk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Salesforce Sales Cloud

Close more deals, faster

4.0 (29 reviews)

Prospecting Marketing Automation AI Customer Support CRM

Salesforce Sales Cloud is a CRM platform that helps sales teams manage their sales processes, track customer interactions, and close deals faster. By using AI, it streamlines and optimizes sales efforts, enhancing productivity and driving revenue growth.

Why is Salesforce Sales Cloud a good alternative to Zendesk?

I believe Zendesk is a great alternative to Salesforce Sales Cloud due to several key reasons. Firstly, Zendesk provides a more intuitive and user-friendly interface that simplifies the customer support process. It is also highly customizable, allowing businesses to tailor their customer support system to their specific needs. Secondly, Zendesk offers robust reporting and analytics tools that can help businesses gain insights into their customer interactions and improve their service delivery. Thirdly, compared to Salesforce, Zendesk offers more affordable pricing plans, making it a more cost-effective solution for small to medium-sized businesses. Lastly, Zendesk's integration capabilities are impressive, it can be easily integrated with various third-party applications which adds more functionality to the system. Therefore, for businesses looking for a user-friendly, customizable, and affordable customer support solution, Zendesk is a strong contender.

What are the differences between Salesforce Sales Cloud and Zendesk?

I have found that Zendesk and Salesforce Sales Cloud offer similar services but with significant differences. Zendesk is primarily a customer service platform, focusing on ticketing and customer support systems. It provides a simple interface and easy integration with other platforms, making it ideal for small to medium-sized businesses with a heavy focus on customer service.

On the side of the alternative, Salesforce Sales Cloud is a comprehensive customer relationship management (CRM) tool, offering not only customer service solutions but also sales tracking, lead generation, and marketing automation. It provides extensive customization options and advanced features like predictive analytics. This makes it more suitable for larger enterprises or businesses with a strong focus on sales and marketing. However, it's worth noting that Salesforce can be more complex to set up and manage compared to Zendesk.

2. ServiceNow

All-in-one enterprise service management software

4.1 (19 reviews)

IT Management

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

3. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1121 members

Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

4. HubSpot

Popular

CRM, marketing automation & customer service software suite

4.4 (26 reviews)

2 deals available | Redeemed by 1606 members

Content Marketing AI Sales and Business Prospecting Marketing Automation CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

5. Jira

Streamline your workflow and unleash your productivity

4.0 (24 reviews)

Collaboration IT Management Task Management

Jira is a powerful project management software that brings value by helping teams effectively plan, track, and manage their projects. It provides a centralized platform for collaboration, task organization, and issue tracking, allowing teams to stay organized, prioritize tasks, and ensure timely project completion.

Go Premium

Get access to all our 368+ Premium deals for only $149/year.

Go Premium

6. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)

2 deals available | Redeemed by 194 members

CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

7. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)

1 deal available | Redeemed by 59 members

Customer Experience AI Customer Support Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

8. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 959 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

9. Salesforce

CRM software for SMEs

3.9 (24 reviews)

CRM

With Salesforce Essentials, get all the basic functionality you need to manage your leads, customers, and transactions. No more, no less. It's a simple, comprehensive CRM tool designed for small businesses that don't have time to delve into complex sales software configuration.

10. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

Go Premium

Get access to all our 368+ Premium deals for only $149/year.

Go Premium

11. Close

CRM platform

4.6 (19 reviews)

Prospecting Productivity Productivity CRM

Close is a CRM solution specifically designed to enhance the growth of startups and small businesses. This all-in-one platform helps you optimize your end-to-end sales and significantly accelerate growth.

12. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 76 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

13. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)

Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

14. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)

CRM

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

15. Kustomer

Kustomer: Revolutionizing Customer Service Experience!

4.6 (19 reviews)

CRM

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

Go Premium

Get access to all our 368+ Premium deals for only $149/year.

Go Premium

16. Helpshift

Shift Your Support, Elevate Your Help with Helpshift!

4.4 (15 reviews)

Customer Support

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

17. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1492 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

18. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 332 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

19. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

20. Freshservice

Intelligent, flexible and intuitive ITSM software

4.0 (29 reviews)

1 deal available | Redeemed by 60 members

IT Management AI Development Employee Engagement

90% off the Pro plan for 1 year

Save up to $100,000

Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.

Go Premium

Get access to all our 368+ Premium deals for only $149/year.

Go Premium

21. noCRM

Improve your prospecting and sales processes

4.7 (29 reviews)

1 deal available | Redeemed by 206 members

CRM

50% off up to 6 months on Dream team and Sales Expert

Save up to $660

noCRM is the ideal tool for your sales team; it will improve their organization preventing them from losing time, allow them to better follow-up on their leads and, above all, close more deals.

22. Front

Streamline teamwork to delight customers.

4.6 (29 reviews)

1 deal available | Redeemed by 115 members

Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

23. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)

1 deal available | Redeemed by 41 members

Lead Management AI Sales and Business Prospecting Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

24. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)

1 deal available | Redeemed by 211 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

25. tawk.to

Engage effortlessly

5.0 (4 reviews)

1 deal available | Redeemed by 44 members

Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

Go Premium

Get access to all our 368+ Premium deals for only $149/year.

Go Premium

26. Gmelius

Seamless collaboration in Gmail.

4.6 (21 reviews)

1 deal available | Redeemed by 94 members

Email Marketing

50% off for 1 year

Save up to $2,700

Gmelius is a comprehensive email collaboration and automation platform designed to transform Gmail into a dynamic workspace for teams. This tool integrates seamlessly with Google Workspace, enhancing Gmail’s capabilities by enabling shared inboxes, automated workflow processes, and robust team collaboration features.

27. Document360

Simplify documentation

4.8 (20 reviews)

1 deal available | Redeemed by 30 members

Document Management

6 months free + Wow site

Save up to $3,594

Document360 is a powerful AI-enabled knowledge base platform designed to optimize customer support and internal collaboration. It allows businesses to create, collaborate, and publish a self-service knowledge base for their customers and employees with ease.

28. Voiceflow

Accelerate AI customer experiences

(0 reviews)

AI Customer Support

Voiceflow is a powerful platform for building and deploying AI-driven customer experiences. It empowers product teams to create advanced conversational agents with or without code, offering customizable automation, flexible developer tools, and seamless collaboration.

29. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)

Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

30. Manychat

Turn chats into conversions

(0 reviews)

Customer Support

Manychat is a powerful chat marketing platform designed to automate and enhance customer interactions across various messaging apps.

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30 Best Alternatives to Zendesk in November 2024

Alternatives & Competitors to Zendesk

List of Alternatives to Zendesk

1. Salesforce Sales Cloud

Billy Garcia

Salesforce Sales Cloud: Invaluable Reporting for Operations Managers

2. ServiceNow

Ursa M

The Invaluable Role of ServiceNow's CMDB in IT Infrastructure Management

3. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

4. HubSpot

Rose W

Streamline Client Management with HubSpot CRM

5. Jira

Amanda Garcia

Exploring the Unique Customer Service and Billing System of Jira

6. Zoho

Janice Davis

Simple & Cost-Free: Zoho Review

7. Gorgias

Nicholas B

Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!

8. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

9. Salesforce

Wynne

Efficient Customer Correspondence Tracking and Affordable Pricing: A Salesforce Essentials Review

10. LiveAgent

Samuel F

Live Agent has been outstanding.

11. Close

Grover S

Superior Lead and Sales Monitoring

12. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

13. Salesforce Service Cloud

14. Hubspot Service Hub

Jose C

Top-Notch Support and Satisfaction: A HubSpot Service Hub Review

15. Kustomer

Hyacinth D

Kustomer: Streamline Your Customer Conversations Effortlessly

16. Helpshift

Georgina

Helpshift: Enhancing Customer Support and Informing Business Decisions

17. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

18. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

19. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

20. Freshservice

Cordelia S

Exceeding Expectations: My Rewarding Experience with FreshWorks CRM

21. noCRM

Matthew Johnson

Impressive Security Features: nocrm.io Ensures Data Safety and Peace of Mind

22. Front

Xena D

Efficient Team Communication on the Go: A Reasonably Priced Solution

23. Reply io

Juan Smith

Comprehensive and Insightful Analytics: Unveiling Email Performance and Improvement Areas with Reply.io

24. Freshchat

Edward G

Freshchat's Team Inbox: Streamlining Collaboration and Efficiency

25. tawk.to

John Davis

Perfect for Managing Queries

26. Gmelius

Alice Williams

Revolutionizing Email Communication: Boosting Team Efficiency

27. Document360