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30 Best Alternatives to Zendesk in December 2024

Alternatives & Competitors to Zendesk

  1. 1

    Salesforce Sales Cloud
  2. 2

    ServiceNow
  3. 3

    Intercom

    1 year free on the Advanced plan
  4. 4

    HubSpot

    75% off for 1 year
  5. 5

    Jira

Here are competitors or alternatives to Zendesk and other similar AI Customer Support software. You need to consider some important factors when choosing a tool like Zendesk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Zendesk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Zendesk. Discover sofware like Salesforce Sales Cloud, ServiceNow, Intercom or HubSpot.

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List of Alternatives to Zendesk

From AI Customer Support tools, we have selected the best alternatives to Zendesk based on reviews for each solution and similarities with Zendesk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo salesforce sales cloud

1. Salesforce Sales Cloud

Close more deals, faster

4.0 (29 reviews)
Prospecting Marketing Automation AI Customer Support CRM

Salesforce Sales Cloud is a CRM platform that helps sales teams manage their sales processes, track customer interactions, and close deals faster. By using AI, it streamlines and optimizes sales efforts, enhancing productivity and driving revenue growth.

logo servicenow

2. ServiceNow

All-in-one enterprise service management software

4.1 (19 reviews)
IT Management

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

logo intercom

3. Intercom
Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)
1 deal available | Redeemed by 1271 members
Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

logo hubspot

4. HubSpot

CRM, marketing automation & customer service software suite

4.4 (26 reviews)
2 deals available | Redeemed by 1713 members
Prospecting Marketing Automation Content Marketing AI Sales and Business CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

logo jira

5. Jira

From ideas to action

4.0 (24 reviews)
Collaboration IT Management Task Management

Jira is a powerful project management tool designed to help your team organize, track, and manage their work efficiently. It offers versatile features for breaking down complex projects into manageable tasks, setting milestones, and mapping dependencies.

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logo zoho

6. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)
2 deals available | Redeemed by 260 members
CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

logo gorgias

7. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)
1 deal available | Redeemed by 59 members
Customer Support Customer Experience AI Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

logo freshworks

8. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)
1 deal available | Redeemed by 960 members
Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

logo salesforce essentials

9. Salesforce

CRM software for SMEs

3.9 (24 reviews)
CRM

With Salesforce Essentials, get all the basic functionality you need to manage your leads, customers, and transactions. No more, no less. It's a simple, comprehensive CRM tool designed for small businesses that don't have time to delve into complex sales software configuration.

logo liveagent

10. LiveAgent

Customer support software

4.6 (28 reviews)
1 deal available | Redeemed by 126 members
Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

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logo close

11. Close

CRM platform

4.6 (19 reviews)
Productivity Productivity Prospecting CRM

Close is a CRM solution specifically designed to enhance the growth of startups and small businesses. This all-in-one platform helps you optimize your end-to-end sales and significantly accelerate growth.

logo help scout

12. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)
1 deal available | Redeemed by 78 members
Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

logo salesforce service cloud

13. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)
Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

hubspot service hub logo

14. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)
1 deal available | Redeemed by 8 members
CRM

30% off Service Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

kustomer logo

15. Kustomer

Kustomer: Revolutionizing Customer Service Experience!

4.6 (19 reviews)
CRM

Kustomer is a cloud-based customer service platform that streamlines customer conversations across multiple channels into one place. It uses intelligence to automate repetitive tasks and provides insights to enhance the overall customer experience. Kustomer's key features include omnichannel communication, real-time analytics, and customizable workflows. This software is designed to help businesses deliver personalized and efficient support to their customers.

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helpshift logo

16. Helpshift

Shift Your Support, Elevate Your Help with Helpshift!

4.4 (15 reviews)
Customer Support

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

logo slack

17. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)
1 deal available | Redeemed by 1525 members
Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

logo freshdesk

18. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)
1 deal available | Redeemed by 336 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

logo livechat

19. LiveChat

Customer service and chat software

4.3 (20 reviews)
1 deal available | Redeemed by 195 members
Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

logo freshservice

20. Freshservice

Intelligent, flexible and intuitive ITSM software

4.0 (29 reviews)
1 deal available | Redeemed by 61 members
IT Management Employee Engagement AI Development

90% off the Pro plan for 1 year

Save up to $100,000

Freshservice's no-code, intuitive, and intelligent solution leverages AI to help companies of all sizes be more efficient, effective, and achieve a better ROI.

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21. Hubspot Sales Hub

The all-in-one sales solution for modern businesses.

4.3 (29 reviews)
1 deal available | Redeemed by 16 members
CRM Prospecting AI Customer Support

30% off Sales Hub Professional and Enterprise plans for 1 year

Save up to $2,000

Hubspot Sales Hub leverages AI to streamline sales processes, enhance customer relationship management, and drive revenue growth. It offers tools like email tracking, email templates, deal pipelines, and contact management, enabling businesses to manage their sales pipelines efficiently and close deals faster.

logo nocrm

22. noCRM

Improve your prospecting and sales processes

4.7 (29 reviews)
1 deal available | Redeemed by 207 members
CRM

50% off up to 6 months on Dream team and Sales Expert

Save up to $660

noCRM is the ideal tool for your sales team; it will improve their organization preventing them from losing time, allow them to better follow-up on their leads and, above all, close more deals.

logo front

23. Front

Streamline teamwork to delight customers.

4.6 (29 reviews)
1 deal available | Redeemed by 126 members
Customer Experience Customer Support

6 months free on Growth plan

Save up to $4,740

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

logo reply

24. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)
1 deal available | Redeemed by 42 members
Prospecting Lead Management AI Sales and Business Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

logo freshchat

25. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)
1 deal available | Redeemed by 212 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

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logo gmelius

26. Gmelius

Seamless collaboration in Gmail.

4.6 (21 reviews)
1 deal available | Redeemed by 94 members
Email Marketing

50% off for 1 year

Save up to $2,700

Gmelius is a comprehensive email collaboration and automation platform designed to transform Gmail into a dynamic workspace for teams. This tool integrates seamlessly with Google Workspace, enhancing Gmail’s capabilities by enabling shared inboxes, automated workflow processes, and robust team collaboration features.

zoho salesiq logo

27. Zoho SalesIQ

Empower your sales with Zoho SalesIQ!

4.4 (14 reviews)
1 deal available | Redeemed by 3 members
Customer Support

$100 in Zoho Wallet credits

Save up to $100

Zoho SalesIQ is a live chat software that enables businesses to engage, convert, and support their customers in real-time. It provides visitor tracking, lead scoring, and analytics features to help understand customer behavior. Additionally, it offers mobile support and integration with other Zoho products and third-party applications for a comprehensive customer support system.

logo tawk.to

28. tawk.to

Engage effortlessly

5.0 (4 reviews)
1 deal available | Redeemed by 46 members
Customer Support Customer Experience

15% off on all paid add-ons

Save up to $150

tawk.to is a 100% free live chat software that enables businesses to communicate with their customers in real-time. It offers a comprehensive suite of tools including live chat, ticketing, and knowledge base features to enhance customer support and engagement.

document360 logo

29. Document360

Simplify documentation

4.8 (20 reviews)
1 deal available | Redeemed by 33 members
Document Management

6 months free + Wow site

Save up to $3,594

Document360 is a powerful AI-enabled knowledge base platform designed to optimize customer support and internal collaboration. It allows businesses to create, collaborate, and publish a self-service knowledge base for their customers and employees with ease. 

logo voiceflow

30. Voiceflow

Accelerate AI customer experiences

(0 reviews)
AI Customer Support

Voiceflow is a powerful platform for building and deploying AI-driven customer experiences. It empowers product teams to create advanced conversational agents with or without code, offering customizable automation, flexible developer tools, and seamless collaboration.