General information about Helpshift
Helpshift is a customer service platform that specializes in digital customer service. It provides businesses with an AI-powered support system that automates routine tasks and offers self-service solutions to customers.
Helpshift's features include in-app messaging, web chat, and a comprehensive FAQ builder to help customers find quick answers to their queries. It also offers robust analytics tools for businesses to track customer satisfaction and agent performance.
The platform is designed to streamline the customer support process, reduce response times, and improve overall customer experience. Helpshift can be integrated with other business tools like CRM systems, making it a versatile solution for any business looking to enhance their digital customer service capabilities.
It's used by several global companies across various industries, including gaming, finance, and e-commerce.
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View our promotions on tools similar to Helpshift in the Customer Support category.What is Helpshift used for?
Helpshift is an essential tool for small businesses looking to optimize their customer service. Thanks to AI, it automates repetitive tasks, thus freeing up time to focus on more complex issues. For example, it can handle common queries via a chatbot, allowing agents to focus on more specific problems. In addition, Helpshift offers analytics tools to assess customer service performance and customer satisfaction. It can be integrated with CRM systems, thus facilitating the tracking of customer interactions. Finally, its FAQ builder allows customers to quickly find answers, thereby improving their experience.Helpshift features
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AI-Powered Automations
The software uses artificial intelligence to automate responses and assist in managing customer requests. -
In-App Support
Helpshift offers in-app support, allowing users to access help without leaving the app -
Integration Capabilities
Helpshift can be integrated with other tools and enterprise systems for a more streamlined operation. -
Customizable Interface
Helpshift's interface is customizable, allowing businesses to adapt it according to their brand and needs. -
Analytics and Reports
Helpshift provides analysis and reporting tools that assist businesses in tracking and improving their customer service performance.
15 Helpshift Reviews
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Georgina
Helpshift: Enhancing Customer Support and Informing Business Decisions
Lastly, as an operations manager, I've found that Helpshift not only improves our customer support but also provides valuable data that helps us make informed business decisions.
July 16, 2024
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Ann Jones
Helpshift: A Game-Changer for Small Business Customer Service
As a small business owner, implementing Helpshift has been one of the best decisions I've made. It's affordable, easy to use, and has significantly improved our customer service
July 8, 2024
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Willie D
Helpshift: Streamlining Customer Support with Automation Features
In my role as a customer support manager, Helpshift has been instrumental in improving our response times. The automation features have freed up our team to focus on more complex issues
July 1, 2024
Helpshift: Pros & Cons
Pros
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Comprehensive Analytics: Helpshift provides detailed analytics and reporting tools that help businesses track and improve their customer support performance.
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Efficient Customer Support: Helpshift allows businesses to provide fast and efficient customer support through various channels such as email, social media, and in-app messaging
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AI-Powered Automation: The software uses artificial intelligence to automate routine tasks, freeing up time for support agents to focus on more complex issues
Cons
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Lack of advanced features: Some users have reported that Helpshift lacks certain advanced features found in other customer support software, which can limit its functionality
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Limitations in customization: Helpshift does not offer extensive customization options which can limit the user's ability to tailor the software to their specific needs
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Difficulty in navigation: Some users have found Helpshift's interface to be not very user-friendly, making it difficult to navigate and find specific features or tools.
Why is Helpshift better than other Customer Support software?
Helpshift has more options than Help Scout: 84 vs 71
Helpshift has more features than LiveAgent: 84 vs 62
Helpshift is more versatile than Gorgias: 84 vs 54
