General information about ServiceNow
To succeed in today's competitive landscape, efficient management of your business processes is essential. ServiceNow is designed to help you achieve just that.
ServiceNow's unified cloud software brings together a wide range of functions, reducing departmental silos and enhancing process efficiency. The suite encompasses IT service management, customer support, employee service delivery, and more.
With ServiceNow, you can leverage powerful features like incident management, change management, and problem management to ensure the smooth functioning of your organization. The platform also offers automation capabilities and collaborative tools for your team.
By providing a unified platform for various functions, ServiceNow simplifies workflows and reduces operational costs. It's trusted by leading brands such as IBM, Coca-Cola, and Deloitte, serving over 6,900 enterprise customers worldwide.
If you're ready to elevate your enterprise service management and save valuable resources, ServiceNow is the ideal choice. Consider exploring platforms just like ServiceNow with Secret's promotional coupons for added savings.
See alternatives to ServiceNow like Salesforce Sales Cloud or Zendesk.
Expert review on ServiceNow
Alright, folks, let's talk about ServiceNow - the enterprise IT service management platform that will revolutionize the way you handle your business operations! 🚀
ServiceNow is a game-changer for organizations looking to streamline their IT service management and automate business processes. It offers a comprehensive platform for managing everything from IT incidents to HR workflows and customer service. Whether you're a small business, a growing enterprise, or a global corporation, ServiceNow has got your back 💼
Let me tell you, ServiceNow is like having a Swiss Army knife for your business operations. It's highly customizable, so you can tailor it to your organization's unique needs, even if you're not a tech expert. Plus, the automation capabilities are a game-changer. Say goodbye to manual processes and hello to efficiency and productivity! ⚙️
S powerful platform like ServiceNow must come with a hefty price tag, right? Wrong! ServiceNow offers flexible pricing options to fit businesses of all sizes and budgets 💰
ServiceNow is not the only player in the enterprise IT game. Some popular alternatives include Zendesk, Freshservice, Jira Service Management, and BMC Helix. But hey, why waste your time searching when you can find amazing deals on Secret for all your favorite IT service management tools? 😉🛠️
- More alternatives to ServiceNow
Customer Success Manager
ServiceNow features
Streamline your enterprise service management
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Automation and workflow
Streamline your processes effortlessly with ServiceNow's powerful automation capabilities. Automate ticket routing, responses, and escalations to enhance efficiency and productivity across your organization.
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Self-service knowledge base
Empower your users with a wealth of knowledge through FAQs, articles, and self-help resources. ServiceNow's knowledge base encourages self-service, reducing the strain on support teams.
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Reporting and analytics
ServiceNow's robust reporting and analytics feature provides valuable insights into support metrics. Monitor response times, ticket volumes, customer satisfaction, and agent performance to continually improve your support operations.
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Asset management
Gain comprehensive control over your assets by precisely tracking their usage, changes, and compliance, a vital feature for organizations that require strict adherence to software licensing agreements.
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Multichannel support
ServiceNow takes customer support to the next level by allowing communication via various channels. Whether it's email, chat, social media, phone, or web forms, you can connect with your customers wherever they are, enhancing their experience and satisfaction.
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Service catalog
Offer a structured catalog of IT and business services through ServiceNow. This feature allows you to manage and present your services effectively, ensuring users can easily access the resources they need.
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Change management
Planning, scheduling, and implementing changes become a breeze with ServiceNow. Ensure seamless transitions and minimize disruptions to your business operations.
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Incident management
ServiceNow excels in efficiently handling and resolving IT service disruptions, ensuring minimal downtime and smooth operations.
19 ServiceNow Reviews
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Ursa M
The Invaluable Role of ServiceNow's CMDB in IT Infrastructure Management
As a system administrator, I find the configuration management database (CMDB) in ServiceNow invaluable. It helps us maintain an up-to-date inventory of our IT infrastructure
August 11, 2024
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Jacob Brown
Received Respectful Treatment as a Contractor at ServiceNow
I'm rating my overall experience at ServiceNow with five stars due to its respectful and decent work environment, even though I was on contract. However, I'm giving it three stars for the lack of clear vision regarding my project, which led me to seek full-time employment elsewhere.
August 3, 2024
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Douglas Smith
Exceptional Car Care Experience with ServiceNow
I had the opportunity to entrust my car to ServiceNow for a couple of days. To my surprise, they performed a thorough check and carried out some additional work which I hadn't anticipated. When I received the bill of £39, I was initially taken aback, but then I realized the value of the comprehensive service they provided. I would definitely recommend ServiceNow to my friends and family - it's a worthwhile investment in your vehicle's longevity!
July 27, 2024
ServiceNow: Pros & Cons
Pros
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Comprehensive platform: ServiceNow offers an all-in-one platform with a wide range of IT service management and business process automation tools
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Customization: The platform provides extensive customization options, allowing organizations to tailor workflows and applications to their specific needs
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Automation and efficiency: ServiceNow's automation capabilities streamline processes, improve productivity, and reduce manual work, resulting in cost savings
Cons
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Cost: While it offers robust features, ServiceNow can be expensive, especially for smaller businesses, and may not be cost-effective for all organizations
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Complexity: ServiceNow can be complex, particularly for smaller organizations, and may require dedicated resources for implementation and ongoing management
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Learning curve: The platform's rich feature set can lead to a steep learning curve for users and administrators, potentially slowing down adoption
Why is ServiceNow better than other IT Management software?
ServiceNow has more positive reviews than Salesforce Sales Cloud: 93 vs 89
ServiceNow is better at support than Salesforce Sales Cloud: 4.3 vs 4.0
ServiceNow is easier to use than Salesforce Sales Cloud: 4.1 vs 4.0
ServiceNow is more suitable for small businesses thanks to its good value for money than Salesforce Sales Cloud: 4.2 vs 4.0
ServiceNow has better positive reviews compared to Sap business bydesign: 93 vs 84
ServiceNow is better at customer service than Sap business bydesign: 4.3 vs 4.0
ServiceNow is easy to use compared to Sap business bydesign: 4.1 vs 3.5
ServiceNow pricing plans are more competitive than Sap business bydesign: 4.2 vs 3.8
