General information about ServiceNow
To succeed in today's competitive landscape, efficient management of your business processes is essential. ServiceNow is designed to help you achieve just that.
ServiceNow's unified cloud software brings together a wide range of functions, reducing departmental silos and enhancing process efficiency. The suite encompasses IT service management, customer support, employee service delivery, and more.
With ServiceNow, you can leverage powerful features like incident management, change management, and problem management to ensure the smooth functioning of your organization. The platform also offers automation capabilities and collaborative tools for your team.
By providing a unified platform for various functions, ServiceNow simplifies workflows and reduces operational costs. It's trusted by leading brands such as IBM, Coca-Cola, and Deloitte, serving over 6,900 enterprise customers worldwide.
If you're ready to elevate your enterprise service management and save valuable resources, ServiceNow is the ideal choice. Consider exploring platforms just like ServiceNow with Secret's promotional coupons for added savings.
See alternatives to ServiceNow like Zendesk or Freshworks.Secret's take about ServiceNow
Alright, folks, let's talk about ServiceNow - the enterprise IT service management platform that will revolutionize the way you handle your business operations! 🚀
ServiceNow is a game-changer for organizations looking to streamline their IT service management and automate business processes. It offers a comprehensive platform for managing everything from IT incidents to HR workflows and customer service. Whether you're a small business, a growing enterprise, or a global corporation, ServiceNow has got your back 💼
Let me tell you, ServiceNow is like having a Swiss Army knife for your business operations. It's highly customizable, so you can tailor it to your organization's unique needs, even if you're not a tech expert. Plus, the automation capabilities are a game-changer. Say goodbye to manual processes and hello to efficiency and productivity! ⚙️
S powerful platform like ServiceNow must come with a hefty price tag, right? Wrong! ServiceNow offers flexible pricing options to fit businesses of all sizes and budgets 💰
ServiceNow is not the only player in the enterprise IT game. Some popular alternatives include Zendesk, Freshservice, Jira Service Management, and BMC Helix. But hey, why waste your time searching when you can find amazing deals on Secret for all your favorite IT service management tools? 😉🛠️
- More alternatives to ServiceNowMary O'Brien
Customer Success Manager
ServiceNow features
Streamline your enterprise service management
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Incident management
ServiceNow excels in efficiently handling and resolving IT service disruptions, ensuring minimal downtime and smooth operations.
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Asset management
Gain comprehensive control over your assets by precisely tracking their usage, changes, and compliance, a vital feature for organizations that require strict adherence to software licensing agreements.
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Automation and workflow
Streamline your processes effortlessly with ServiceNow's powerful automation capabilities. Automate ticket routing, responses, and escalations to enhance efficiency and productivity across your organization.
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Change management
Planning, scheduling, and implementing changes become a breeze with ServiceNow. Ensure seamless transitions and minimize disruptions to your business operations.
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Self-service knowledge base
Empower your users with a wealth of knowledge through FAQs, articles, and self-help resources. ServiceNow's knowledge base encourages self-service, reducing the strain on support teams.
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Reporting and analytics
ServiceNow's robust reporting and analytics feature provides valuable insights into support metrics. Monitor response times, ticket volumes, customer satisfaction, and agent performance to continually improve your support operations.
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Service catalog
Offer a structured catalog of IT and business services through ServiceNow. This feature allows you to manage and present your services effectively, ensuring users can easily access the resources they need.
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Multichannel support
ServiceNow takes customer support to the next level by allowing communication via various channels. Whether it's email, chat, social media, phone, or web forms, you can connect with your customers wherever they are, enhancing their experience and satisfaction.
5 ServiceNow reviews
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Gis D
Comprehensive Solution with ServiceNow
I use ServiceNow CSM as my primary customer service tool, as it enables me to manage thousands of cases daily, a task I found difficult with other applications. ServiceNow CSM provides a wide range of features for customer management and is user-friendly and highly adaptable. However, its customization ease can also be a downside. If not managed correctly or over-customized, it can quickly render the standard upgrade path unmanageable. I switched to ServiceNow Customer Service Management from Dynamics because the latter couldn't handle the level of customization my business required.
May 5, 2024
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Bowie G
Enhanced Response Time: The Impact of the Incident Management Module
The incident management module has significantly improved our response time. We can now identify, analyze, and resolve incidents faster than ever before
April 27, 2024
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John Davis
ServiceNow: A Robust IT Tool
As an IT professional, I find ServiceNow to be a robust and comprehensive tool
April 21, 2024
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Isaias D
Exploring the Challenges and Rewards of ServiceNow's Query Function
I absolutely love the challenge that the query function in ServiceNow presents! It's not your typical user-friendly interface, but rather a unique platform that encourages you to delve deeper and explore. The lack of a built-in help function, examples, or documentation, while initially daunting, actually pushes you to think outside the box and develop your problem-solving skills. It's like a thrilling puzzle, a pseudo query script that keeps you on your toes. Yes, it does require a bit of patience and time to get accurate results, but the sense of achievement when you do is unparalleled. I firmly believe it's a fantastic tool for IT experts who love to push their boundaries!
April 14, 2024
ServiceNow: Pros & Cons
Pros
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Comprehensive platform: ServiceNow offers an all-in-one platform with a wide range of IT service management and business process automation tools
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Customization: The platform provides extensive customization options, allowing organizations to tailor workflows and applications to their specific needs
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Automation and efficiency: ServiceNow's automation capabilities streamline processes, improve productivity, and reduce manual work, resulting in cost savings
Cons
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Complexity: ServiceNow can be complex, particularly for smaller organizations, and may require dedicated resources for implementation and ongoing management
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Cost: While it offers robust features, ServiceNow can be expensive, especially for smaller businesses, and may not be cost-effective for all organizations
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Learning curve: The platform's rich feature set can lead to a steep learning curve for users and administrators, potentially slowing down adoption
Why is ServiceNow better than other IT Management software?
ServiceNow has more positive reviews than Jira: 93 vs 90
ServiceNow is better at support than Jira: 4.3 vs 4.0
ServiceNow is a better solution based on percentage of positive reviews than Sysaid: 93 vs 92
ServiceNow has more positive reviews than Jira service management: 93 vs 91
ServiceNow has more positive reviews than Salesforce Sales Cloud: 93 vs 89
ServiceNow is better at support than Salesforce Sales Cloud: 4.3 vs 4.0
ServiceNow has more positive reviews than Zendesk: 93 vs 89
ServiceNow has better positive reviews compared to Sap business bydesign: 93 vs 84