What is Jira?
Pros from reviewers
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Integration with Atlassian Ecosystem: Jira seamlessly integrates with other Atlassian products like Confluence and Jira Product Discovery, promoting collaboration without the need to switch between different platforms
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Task Management: Jira is highly valued for its task management capabilities. It allows for the effortless creation of tasks and stories, planning of sprints, and generation of reports to view burndown charts
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Flexibility: Despite its complexity, Jira's flexibility is one of its greatest strengths. It can be used company-wide, from Development to Customer Support to Product Management
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Agile Methodology Support: Jira is specifically designed for Agile, supporting comprehensive project management, scrum boards, and sprint planning. It allows for dynamic sprint capacity assessment and the creation of various types of dashboards for issues or tasks
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User-Friendly: Despite some criticisms, many users find Jira user-friendly and powerful, with numerous integrations. It's considered an excellent all-in-one agile tool.
Cons from reviewers
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Poor customer service: Some users have reported poor customer service experiences with Jira. This includes difficulty in getting assistance with issues, and problems with billing and account management
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Learning curve for advanced features: To create advanced filters or dashboards, users need to learn Jira Query Language (JQL). This can be complex and time-consuming, especially for users who are not familiar with programming or query languages
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Paywalls for essential features: Some essential features, such as Agile Roadmap, Story Point charts and reports, and feature tracking, are hidden behind additional paywalls. This can increase costs and limit the usefulness of the software for agile project management.
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Third-party tools/addons billing: Jira's third-party tools/addons are billed based on the number of active Jira users. This can be a disadvantage for companies with a large number of users, as it can significantly increase costs
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Complexity and difficulty in implementation: Jira is often criticized for its complexity and difficulty in implementation. Its flexibility, while a strength, can also be a weakness, especially for users who are not familiar with the system
Main features
Starting Price
Free Plan
Customizable workflows
Visual project tracking
Goal alignment
Dependency mapping
Real-time performance insights
Starting Price
$9
/ user / month
Free Plan
Yes
Customizable workflows
Visual project tracking
Goal alignment
Dependency mapping
Real-time performance insights
How Jira compare to similar software?
Product
Price
$9
/ user / month
Free plan
Yes
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Freshservice and Jira are two service desk tools that businesses can use to handle requests, resolve incidents, and track tickets.
Freshservice stands out because it offers channels of communication such as chat, voice calls, email, and an online portal. This allows for communication-related to incidents. It also. Routes communications based on the seriousness of the problem and keep a record of all incidents for reference. Additionally, Freshservice uses AI technology to identify trends and underlying issues by automatically connecting incidents with patterns and problems for further investigation. Freshservice offers a set of asset management tools built on top of an integrated Configuration Management Database (CMDB). It facilitates the creation of a source CMDB for hardware, software, and SaaS assets by utilizing real-time connectors with discovery solutions, identity providers, and endpoint management tools. With its platform, Freshservice allows management of the entire...
Jira
From ideas to action
Freshservice
Intelligent, flexible and intuitive ITSM software
90% off the Pro plan for 1 year on Freshservice
Save up to $100,000
While the two tools we are comparing are digital project management solutions, their use cases vary. Clickup is an easy-to-use, versatile solution. It is capable of meeting the needs of start-ups and small teams looking for software that makes organizing and planning projects easier. Jira, on the other hand, is a platform designed primarily for project development or agile team management. It is therefore more specialized and generally meets the needs of larger companies.
As a general-purpose tool, ClickUp’s software incorporates a large number of highly relevant native features. Automation, budget management and risk management are all native features of the software. All the teams that use it therefore have, from the outset, all the components they need to bring their project to a successful conclusion by effectively planning its various aspects. Clickup is particularly well suited to teams who want to get straight to the point and have limited resources. They will have everything...
While Asana and Jira are both popular project management tools, it’s essential to understand their key differences to make an informed choice for your business. The main point of distinction is their use cases. Asana, with a particular focus on task management, can be used across various industries to manage a wide range of project types. Users can create, assign, and automate tasks, creating visual workflows tailored to their projects. With in-built task dependencies and diverse project views, including Kanban, Gantt charts, calendars, lists, and timelines, Asana supports agile methodologies and extends to broader use cases.
In comparison, Jira is a project management tool specifically for agile teams, such as software developers. While it accommodates general project management needs, the platform’s features are tailored to suit the requirements of development teams and are ideal for issue tracking. For example, Jira includes DevOps and bug-tracking templates. Features like...
Who is Jira best for according to our reviewers?
Product Management Teams: These teams heavily rely on Jira for daily task management, operating in a Scrum style. They also use it for road mapping, prioritization, and idea tracking
Development Teams: These teams use Jira for managing comprehensive projects and adhering to scrum boards or agile methodologies. They can create tasks and stories, plan sprints, and generate reports to view the burndown charts
Quality Assurance Teams: These teams find Jira and Confluence excellent tools for managing multi-task agile projects. They use the kanban board to meet their team's goals and find the security settings, filters, and setup locations simple and effective.
Customer Support Teams: Jira is used by these teams to promote collaboration without the need to switch between different platforms. They can create various types of dashboards for issues or tasks using JQL queries
Agile Project Management Teams: These teams find Jira extremely useful for different project management and workflows. They value its numerous integrations and its specific design for Agile
Jira Reviews
4.0
Jira rating
24 Jira Reviews
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Amanda Garcia
Exploring the Unique Customer Service and Billing System of Jira
I've found Jira's customer service to be as unique as Etsy's. They stand firm on their policies, which shows their commitment to maintaining a consistent system. The billing system is quite meticulous; if you or someone else grants a person/agent access to the sites, you need to be mindful about which specific site you're granting access to. If not, it will add to all sites and automatically adjust the plan. For example, three agents are free, but four agents will transition to the standard plan. This was a fascinating discovery when I first saw the bills and it prompted me to delve deeper into my usage history. It's quite an adventure navigating through their customer service!
September 14, 2024
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Nash S
Effective Permission Management in Jira: Safeguarding Sensitive Data
As a team lead, I find Jira's permission management features very useful. It allows me to control who has access to what information, ensuring that sensitive data is protected
September 9, 2024
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Danielle F
Jira: Enhancing Team Communication and Task Clarity for Operations Managers
As an operations manager, I appreciate how Jira facilitates communication within the team. The commenting feature on tasks is particularly useful for clarifying requirements and resolving queries
September 2, 2024
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Philip Miller
Jira: A Unique Spin on Productivity Software
This software is absolutely fantastic! It feels like they've taken inspiration from Microsoft Word, but have added their own unique spin to it. It's as if their engineers are innovative thinkers, with a fresh perspective on how we write and work. It's exciting to see how much productivity can be enhanced when you really get the hang of this software. It's one of the most unique software I've ever used. I'm amazed at how their stock price isn't skyrocketing!
August 27, 2024
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Jessica W
Appreciating Jira's Innovative Approach to Agile Software and Story Point Statistics
I am genuinely thrilled with Jira's software for agile use as it offers a unique approach to story point statistics. This is a key reason why many people, including myself, are considering sticking with Jira and Confluence. Essential tools for basic Agile are cleverly tucked behind additional features, making story points incredibly valuable in areas like sprint planning. It's impressive to note that this area of Jira, used by over 8% of users, has maintained its robust functionality for nearly a decade, with the addition of exciting new layers behind additional features. I am particularly captivated by the fact that to access the Agile Roadmap, view Story Point charts and reports, or track features separate from Epics, I get the opportunity to invest in the software or explore a variety of useful add-ons from the marketplace. I believe it's time for us to appreciate Jira's innovative approach and embrace its strategy of offering premium features.
August 20, 2024
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Denise
Great while inside, tough when exiting.
I find their tools to be very good and personally, I haven't had any issues with Confluence compared to the Zendesk tools we previously used. I acknowledge that it's hard to do anything without addons, but that's becoming the norm in IT development these days. However, the problems start when you try to close your account, which is quite difficult. Thankfully, European data protection laws helped me in this case. If you're also having trouble deleting your Atlassian account because you're the billing contact for a free product, I advise you to simply write to their support and request deletion of the free trial products. After that, you should be good to go.
August 11, 2024
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Michael Garcia
Jira's Reporting Features: A Product Owner's Perspective
As a product owner, I find Jira's reporting features to be top-notch. The various charts and reports provide valuable insights into our team's performance and help us make data-driven decisions
August 5, 2024
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Barbara Garcia
Confluence Shines, Jira Falls Short!
I'm not sure why Jira receives so many negative reviews. In my opinion, it's a decent tool, but the problem lies in managers not knowing how to use it effectively, turning it into a tool for micromanagement. On the other hand, Confluence is an excellent collaboration tool that my team can't do without.
July 27, 2024
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John Brown
Comprehensive Agile Project Management Solution
I consider Jira an excellent all-in-one agile tool. It's user-friendly and extremely powerful. I value its numerous integrations. I've been using Jira for over 12 years and have seen its growth and enhancements. Despite some issues with billing and managing different accounts, as Bitbucket is separated, it still stands as a top product in its category. I chose Jira because it's specifically designed for Agile, unlike Click up which tries to do everything. I switched from Azure Dev ops to Jira due to the high cost and difficulty in user management.
July 23, 2024
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Megan Miller
Unleashing Productivity: My Experience with Jira and Confluence
I absolutely adore Jira and Confluence! They are phenomenal tools for managing multi-task agile projects. We've implemented them across all our departments and the satisfaction level is through the roof! At first, I was under the impression that they were only suitable for QA, but boy, was I wrong! The kanban board is a dream come true, aligning perfectly with my team's objectives. The security settings, filters, and setup locations are all so straightforward and efficient. I couldn't ask for better project management tools!
July 16, 2024
