General information about Kustomer
Kustomer is a cloud-based customer service platform designed to streamline customer conversations and business processes. It provides an omnichannel approach, allowing businesses to connect with their customers through various communication channels such as email, chat, and social media.
Kustomer's key features include a unified customer view, automation tools, and intelligent routing to direct customers to the most suitable agent. It also offers real-time analytics and reporting tools to help businesses track performance and customer satisfaction.
The platform is customizable and can be integrated with various third-party applications to enhance functionality. Kustomer aims to improve customer relationships by providing efficient, personalized customer service experiences.
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View our promotions on tools similar to Kustomer in the CRM category.What is Kustomer used for?
Kustomer is a valuable tool for small businesses looking to optimize their customer service. By centralizing all customer interactions on a single platform, it facilitates tracking requests and communication. For example, a customer can initiate a conversation via online chat, then switch to email without losing the thread of the discussion. Thanks to its automation tools, Kustomer can sort requests and direct them to the most qualified agent, thus improving efficiency. Moreover, integration with other applications allows the software to be tailored to the specific needs of the business. Finally, the analytics tools provide valuable insights to improve customer satisfaction.Kustomer features
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Automation Tools
Kustomer includes automation tools that streamline business processes and improve efficiency -
Real-Time Analytics and Reporting
Kustomer offers real-time analytics and reporting tools to help businesses track performance and customer satisfaction. -
Intelligent Routing
The software features intelligent routing to direct customers to the most suitable agent, improving response times and customer satisfaction -
Omnichannel Approach
Kustomer provides an omnichannel approach, allowing businesses to connect with their customers through various communication channels such as email, chat, and social media -
Unified Customer View
The platform offers a unified view of each customer, consolidating all their interactions and history in one place
19 Kustomer Reviews
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Hyacinth D
Kustomer: Streamline Your Customer Conversations Effortlessly
While I initially found the Kustomer platform somewhat challenging to learn, especially as a business new to customer service software, I appreciate that it provides the necessary tools for excellent customer service. It offers a comprehensive timeline of all customer interactions, whether via chat, email, or SMS, which aids in understanding and meeting customer needs. I like that all queries are displayed in one panel, preventing duplicates and providing a centralized location for managing customer conversations. The integration with other tools and platforms, such as messaging apps and Shopify, is also beneficial. However, the pricing can be a bit steep, so it may not be the best choice for companies on a tight budget. But if you're in search of an app that can organize your conversations and provide visibility at all times, I would definitely recommend considering Kustomer.
August 11, 2024
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John Johnson
Kustomer's CRM: A Sales Rep's Top-Notch Tool
As a sales representative, I've found Kustomer's CRM features to be top-notch. It has helped me keep track of all my interactions with clients and manage my pipeline effectively
August 5, 2024
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Virginia E
Insightful Analytics: Enhancing Customer Understanding and Strategy Tailoring
As a marketing professional, I've found Kustomer's analytics features to be very insightful. They have helped us understand our customers better and tailor our strategies accordingly
July 27, 2024
Kustomer: Pros & Cons
Pros
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Unified Customer View: Kustomer provides a unified view of customer interactions, enabling businesses to track customer behavior across multiple channels
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Scalability: Kustomer is designed to grow with the business, making it a scalable solution suitable for businesses of all sizes.
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Enhanced Customer Service: With its automation and intelligence capabilities, Kustomer helps businesses improve their customer service by providing timely and personalized responses
Cons
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High cost: Kustomer can be expensive for small businesses or startups with a tight budget
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Learning curve: Kustomer has a lot of features and can take some time to learn how to use effectively.
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Limited customization: The software doesn't offer as much customization as some other CRM platforms, which can be a disadvantage for companies with specific needs
Why is Kustomer better than other CRM software?
Kustomer has better positive reviews compared to Freshdesk: 95 vs 94
Kustomer is better at number of features than Freshdesk: 97 vs 94
Kustomer is more versatile than Gorgias: 97 vs 54
Kustomer has more features than LiveAgent: 97 vs 62
Kustomer has better positive reviews compared to Helpshift: 95 vs 75
Kustomer is better at customer service than Helpshift: 4.5 vs 4.0
Kustomer is easy to use compared to Helpshift: 4.5 vs 4.0
Kustomer pricing plans are more competitive than Helpshift: 4.3 vs 3.8
