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24 Best Alternatives to Zoho Desk in December 2024

Alternatives & Competitors to Zoho Desk

1
Zendesk

6 months free
2
Freshdesk

90% off the Pro plan for 1 year
3
Zoho

$2,500 in credits for 1 year
4
ServiceNow
5
Jira
6
Intercom

1 year free on the Advanced plan
7
Salesforce Service Cloud
8
LiveAgent

$120 credits on any plan
9
Hubspot Service Hub

30% off Service Hub Professional and Enterprise plans for 1 year
10
Help Scout

6 months free on the Plus plan
11
Slack

25% off new plan purchases
12
LiveChat

$150 credits (Team, Business and Enterprise Plans)
13
Gorgias

2nd and 3rd month's subcription free
14
Freshworks

90% off the Pro plan for 1 year
15
Jira Service Management
16
HelpCrunch
17
Manageengine servicedesk plus
18
Osticket
19
Custify
20
Proprofs chat
21
Froged
22
Customerly
23
Zoko
24
Phonely

Here are competitors or alternatives to Zoho Desk and other similar Customer Support software. You need to consider some important factors when choosing a tool like Zoho Desk for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Zoho Desk that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Zoho Desk. Discover sofware like Zendesk, Freshdesk, Zoho or ServiceNow.

List of Alternatives to Zoho Desk

From Customer Support tools, we have selected the best alternatives to Zoho Desk based on reviews for each solution and similarities with Zoho Desk. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

Display alternatives with deals only

1. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)

1 deal available | Redeemed by 1268 members

AI Customer Support Customer Experience Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

2. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)

1 deal available | Redeemed by 336 members

Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

3. Zoho

All-in-one customer relationship management software

4.6 (21 reviews)

2 deals available | Redeemed by 260 members

CRM Customer Experience Lead Management

$2,500 in credits for 1 year

Save up to $2,500

The Zoho platform brings together in a single tool all the functionalities your startup needs to manage and optimize customer relations on a daily basis.

4. ServiceNow

All-in-one enterprise service management software

4.1 (19 reviews)

IT Management

ServiceNow offers a comprehensive platform that serves as a single solution for your enterprise service management needs. Whether you're a large corporation or a growing business, ServiceNow has the tools to streamline and optimize your daily operations.

5. Jira

From ideas to action

4.0 (24 reviews)

Collaboration IT Management Task Management

Jira is a powerful project management tool designed to help your team organize, track, and manage their work efficiently. It offers versatile features for breaking down complex projects into manageable tasks, setting milestones, and mapping dependencies.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

6. Intercom

Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)

1 deal available | Redeemed by 1273 members

Collaboration Customer Experience AI Customer Support Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

7. Salesforce Service Cloud

Empower your customer service with Salesforce Service Cloud

(0 reviews)

Customer Support

Salesforce Service Cloud revolutionizes customer service by providing a comprehensive, cloud-based platform designed to enhance every aspect of customer interaction. This powerful tool integrates seamlessly with existing systems, ensuring a unified and efficient experience for both service agents and customers.

8. LiveAgent

Customer support software

4.6 (28 reviews)

1 deal available | Redeemed by 126 members

Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

9. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)

1 deal available | Redeemed by 8 members

CRM

30% off Service Hub Professional and Enterprise plans for 1 year

Save up to $2,000

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

10. Help Scout

Comprehensive customer service platform

4.3 (28 reviews)

1 deal available | Redeemed by 78 members

Customer Support

6 months free on the Plus plan

Save up to $300

The Help Scout platform gives you access to a renowned and efficient online solution for responding to your customers’ requests at any time. Specifically designed for growing businesses, Help Scout allows you to reach your goals and grow with confidence.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

11. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)

1 deal available | Redeemed by 1525 members

Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

12. LiveChat

Customer service and chat software

4.3 (20 reviews)

1 deal available | Redeemed by 195 members

Customer Support

$150 credits (Team, Business and Enterprise Plans)

Save up to $150

LiveChat gives you access to easy-to-use applications to contact your website visitors directly through a live chat window, and thus increase your chances of conversion.

13. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)

1 deal available | Redeemed by 59 members

Customer Support Customer Experience AI Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

14. Freshworks

Software suite for sales, marketing, and customer service teams

3.8 (20 reviews)

1 deal available | Redeemed by 960 members

Lead Management Customer Experience AI Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshworks leverages AI to centralize, share, and understand data across your business. By utilizing AI, your marketing, sales, and customer service teams can work on the same data to provide a unique and personalized experience to each lead and customer.

15. Jira Service Management

Empower your service desk.

4.1 (29 reviews)

IT Management

Jira Service Management, developed by Atlassian, is a versatile IT service management (ITSM) solution designed to empower IT and service teams to deliver fast and effective support. It integrates seamlessly with Jira Software, offering features such as incident, problem, and change management, which streamline and automate operations to enhance service delivery.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

16. HelpCrunch

All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.

4.6 (29 reviews)

Customer Support Customer Experience Lead Management

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way.

HelpCrunch compared to Zoho Desk

HelpCrunch has more positive reviews than Zoho Desk: 98 vs 93

HelpCrunch is better at support than Zoho Desk: 5.0 vs 4.5

HelpCrunch pricing plans are more competitive than Zoho Desk: 4.8 vs 4.5

Zoho Desk is more versatile than HelpCrunch: 142 vs 78

Why is HelpCrunch a good alternative to Zoho Desk?

I believe HelpCrunch is a great alternative to Zoho Desk because of its simplicity, flexibility, and feature-rich nature. Unlike Zoho Desk which can be complex for beginners, HelpCrunch offers a user-friendly interface that makes it easy for new users to navigate and operate. Also, HelpCrunch provides more flexibility in terms of customization. Users can easily tailor the platform to meet their specific business needs without the need for any technical knowledge. Furthermore, HelpCrunch comes with a plethora of features such as live chat, email marketing, and knowledge base that are designed to enhance customer service and support. Its pricing plans are also quite reasonable compared to those of Zoho Desk, making it an affordable choice for small businesses. Overall, if you're looking for an intuitive, customizable, and feature-rich customer service platform, HelpCrunch is definitely worth considering.

What are the differences between HelpCrunch and Zoho Desk?

As a user, I notice several differences between HelpCrunch and Zoho Desk. HelpCrunch is primarily a customer communication platform with live chat, email marketing, and knowledge base functionalities. It's ideal for businesses that want to streamline their customer interaction processes and offer real-time support. The software also supports automated messaging, which can be helpful in engaging customers and driving conversions.

On the other hand, Zoho Desk is a more comprehensive helpdesk solution, designed to help businesses manage their customer support activities. It offers ticketing system, multi-channel support (email, social media, phone), task automation, and advanced reporting features. Zoho Desk also integrates with other Zoho products and third-party applications, providing a more connected and efficient work environment.

In summary, while both are customer service tools, HelpCrunch focuses more on customer communication and engagement, whereas Zoho Desk emphasizes on managing and streamlining customer support operations.

17. Manageengine servicedesk plus

Empowering IT Helpdesk Efficiency with ManageEngine ServiceDesk Plus

4.2 (26 reviews)

IT Management

ManageEngine ServiceDesk Plus is a comprehensive IT help desk software that combines asset and project management capabilities. It offers tools for incident, problem, change, and release management. It also includes features for contract management, purchase order management, and knowledge base creation. The software is designed to streamline IT service operations, improve productivity, and reduce downtime.

Manageengine servicedesk plus compared to Zoho Desk

Zoho Desk has more positive reviews than Manageengine servicedesk plus: 93 vs 87

Zoho Desk is better at support than Manageengine servicedesk plus: 4.5 vs 4.0

Zoho Desk is easier to use than Manageengine servicedesk plus: 4.5 vs 4.0

Zoho Desk is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.5 vs 4.2

Zoho Desk has more options than Manageengine servicedesk plus: 142 vs 75

Why is Manageengine servicedesk plus a good alternative to Zoho Desk?

I believe ManageEngine ServiceDesk Plus is a great alternative to Zoho Desk for several reasons. First, ServiceDesk Plus offers a comprehensive IT service management solution that integrates various IT processes, making it more suitable for complex IT operations. It also provides advanced features like problem management and change management which are missing in Zoho Desk. Additionally, ServiceDesk Plus supports multiple languages and currencies, making it an excellent choice for global businesses. It also offers a robust reporting system with detailed analytics to help businesses make data-driven decisions. Lastly, unlike Zoho Desk, ServiceDesk Plus provides on-premise deployment options, giving businesses more control over their data and security. Thus, for organizations seeking a more feature-rich and flexible solution, ManageEngine ServiceDesk Plus is a worthwhile alternative to consider.

What are the differences between Manageengine servicedesk plus and Zoho Desk?

I have researched and found out that both ManageEngine ServiceDesk Plus and Zoho Desk are popular help desk software solutions, but they do have some key differences. ManageEngine ServiceDesk Plus is an IT help desk software designed for IT management processes. It offers features such as incident management, problem management, change management, and IT project management. It's a comprehensive tool for businesses with large IT departments.

On the other hand, Zoho Desk is a more versatile customer service software suitable for businesses of all sizes and industries. It focuses on customer support and includes features such as ticket management, agent productivity tools, multi-channel support (email, phone, social media, live chat), and customer satisfaction tracking. While both offer robust functionality, your choice would depend on whether you prioritize IT-specific features or a broader customer service approach.

18. Osticket

oTicket: Streamlining Support, One Ticket at a Time.

4.5 (19 reviews)

Customer Support

osTicket is an open-source support ticket system. It seamlessly routes inquiries created via email, web forms, and phone calls into a simple, easy-to-use, multi-user, web interface. It manages, organizes and archives all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

19. Custify

Customer Success Software for SaaS

4.8 (18 reviews)

Customer Support

Reduce Churn. Retain Customers. Grow Revenue.

Custify compared to Zoho Desk

Custify has better positive reviews compared to Zoho Desk: 99 vs 93

Custify is better at customer service than Zoho Desk: 4.8 vs 4.5

Custify is easier to use than Zoho Desk: 4.8 vs 4.5

Custify is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.9 vs 4.5

Zoho Desk has more options than Custify: 142 vs 99

Why is Custify a good alternative to Zoho Desk?

I believe Custify is a great alternative to Zoho Desk for several reasons. Firstly, it offers a highly personalized customer experience. It provides deep insights into customer behavior and helps in identifying at-risk customers and growth opportunities. Secondly, it allows businesses to automate routine tasks, freeing up time for more strategic initiatives.

Unlike Zoho Desk, Custify offers a 360-degree view of customer interactions across multiple channels, which helps in making informed decisions. It's also more user-friendly, with an intuitive interface that makes it easy to navigate. Additionally, it integrates seamlessly with other tools, making it a versatile choice for businesses of all sizes.

Overall, while Zoho Desk is a good tool in its own right, Custify's focus on customer insights and automation gives it an edge as a customer success platform.

What are the differences between Custify and Zoho Desk?

I have found that Custify and Zoho Desk have different focuses when it comes to customer service software. Custify is primarily a Customer Success platform designed to help businesses reduce churn, increase upsells, and improve customer satisfaction. It provides features like customer health scoring, automated tasks, and customer segmentation, making it ideal for SaaS businesses.

On the other hand, Zoho Desk is a more comprehensive Help Desk software. It's designed to manage, track, and prioritize customer support tickets. It offers features like ticket management, agent productivity tools, and multi-channel support (email, phone, social media, live chat). Zoho Desk can be used by businesses of all types and sizes looking to improve their customer support operations.

So while both tools aim to enhance customer interactions, they do so in different ways: Custify focuses on customer success management while Zoho Desk focuses on handling customer support requests.

20. Proprofs chat

Engage, Enlighten, Empower with ProProfs Chat!

4.7 (20 reviews)

Customer Support

ProProfs Chat is a real-time customer support software that allows businesses to engage with their customers instantly. It provides features like live chat, visitor tracking, and analytics. It helps in resolving customer queries quickly, enhancing customer satisfaction, and increasing sales. The software also supports integrations with CRM, email marketing, and help desk tools.

Go Premium

Get access to all our 385+ Premium deals for only $149/year.

Go Premium

21. Froged

Customer engagement platform

4.4 (26 reviews)

Customer Experience

FROGED will make you improve your customer relationship and engagement with the right features while enhancing your time-to-value.

22. Customerly

Customerly, Your Ultimate Customer Connection!

4.6 (19 reviews)

Customer Support

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

23. Zoko

Marketing platform for WhatsApp

4.7 (10 reviews)

Social Media

The all-in-one tool Zoko is a true hub for all your WhatsApp conversations. You can centralize sales, marketing and customer support through a single WhatsApp number to efficiently grow your business on this social network.

24. Phonely

AI-powered conversations

(0 reviews)

AI Customer Support Customer Support

Phonely is an AI-powered platform that helps businesses streamline their customer interactions through voice and SMS automation.

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24 Best Alternatives to Zoho Desk in December 2024

Alternatives & Competitors to Zoho Desk

List of Alternatives to Zoho Desk

1. Zendesk

Christina Brown

Zendesk Mobile App: Stay Connected and Respond Anywhere!

2. Freshdesk

Charles Johnson

Exceptional Customer Support: Freshdesk Goes the Extra Mile

3. Zoho

Janice Davis

Simple & Cost-Free: Zoho Review

4. ServiceNow

Ursa M

The Invaluable Role of ServiceNow's CMDB in IT Infrastructure Management

5. Jira

Amanda Garcia

Exploring the Unique Customer Service and Billing System of Jira

6. Intercom

Christina Smith

Experiencing Intercom's Unique Approach to Customer Support and CRM Integration Challenges

7. Salesforce Service Cloud

8. LiveAgent

Samuel F

Live Agent has been outstanding.

9. Hubspot Service Hub

Jose C

Top-Notch Support and Satisfaction: A HubSpot Service Hub Review

10. Help Scout

Jeremy Rodriguez

Enhancing Customer Experience: Help Scout's Customer Satisfaction Ratings Feature

11. Slack

Kevin F

Exploring Slack: A Game-Changer for Workplace Communication

12. LiveChat

Marilyn G

LiveChat: Breaking Language Barriers for Global Customer Support

13. Gorgias

Nicholas B

Unrivalled Love for Gorgias - The Ultimate HelpDesk Solution!

14. Freshworks

Terry Smith

Exceptional Value for Money: Freshworks Delivers Comprehensive Business Solutions

15. Jira Service Management

Philip G

Unlucky Experience with Jira

16. HelpCrunch

Jacob R

Abundant Features at Great Value

17. Manageengine servicedesk plus

James Brown

Seamless Integration: A Unified IT Management System Review

18. Osticket

Laura Smith

Responsive and Helpful Support Team: Minimizing Disruptions with osTicket

19. Custify

Cynthia C

Custify: Empowering Data Analysts with Actionable Customer Insights

20. Proprofs chat

Richard J

Shiv Prasad's Review on ProProfs-Chat Software

21. Froged

Holden D

Great App!

22. Customerly

Emily J

Customerly: A Supportive and Responsive Team Committed to Continuous Improvement

23. Zoko

Vincent

Zoko's Commitment to Excellence: Constant Updates and Improvements

24. Phonely