24 Best Alternatives to Zoho Desk in November 2024

Zoho Desk is better at support than Zendesk: 4.5 vs 4.3

Zoho Desk is easy to use compared to Zendesk: 4.5 vs 4.3

Zoho Desk pricing plans are more competitive than Zendesk: 4.5 vs 4.2

I find Zoho Desk to be a great alternative to Zendesk because of its robust features and affordable pricing. It offers multi-channel support, including email, social media, live chat, and phone, ensuring that businesses can reach their customers through their preferred channels. It also has a powerful AI assistant, Zia, which helps in automating routine tasks and providing instant solutions to customer queries. Moreover, it provides comprehensive reports and analytics that help in making data-driven decisions for improving customer service. The pricing is quite competitive with plans starting at a lower price than Zendesk's basic plan, making it a cost-effective solution for small businesses. Additionally, it seamlessly integrates with other Zoho products and various third-party applications which makes the workflow more efficient.

Freshdesk has better positive reviews compared to Zoho Desk: 94 vs 93

Freshdesk is better at customer service than Zoho Desk: 4.7 vs 4.5

Zoho Desk is better at value for money than Freshdesk: 4.5 vs 4.3

Zoho Desk is more versatile than Freshdesk: 142 vs 94

I believe Zoho Desk is a great alternative to Freshdesk due to its comprehensive set of features and competitive pricing. Zoho Desk offers a robust ticketing system, multi-channel support, and advanced reporting capabilities, similar to Freshdesk. However, it goes a step further with features like AI-powered assistance for quicker issue resolution and a built-in call center solution. This makes it a more complete customer service platform.

Additionally, Zoho Desk's seamless integration with other Zoho products can be extremely beneficial for businesses already using Zoho's suite of tools. It allows for easy data sharing between departments and simplifies workflows. Finally, considering the feature set offered, Zoho Desk comes at a lower price point than Freshdesk, making it an attractive choice for businesses looking for cost-effective solutions.

Zoho is a better solution for customer support than Zoho Desk: 4.6 vs 4.5

Zoho Desk pricing plans are more competitive than Zoho: 4.5 vs 4.3

I find Zoho Desk a good alternative to Zoho due to its specialized focus on customer service. While Zoho offers a broad suite of applications for various business needs, Zoho Desk is specifically designed to improve customer support operations. It provides a range of features such as multi-channel support, ticket management, and automation that streamline the process of addressing customer issues and queries.

Moreover, Zoho Desk integrates seamlessly with other Zoho products and external systems, ensuring smooth data flow across platforms. It also offers robust reporting and analytics tools that help in understanding customer behavior and improving service quality. Its user-friendly interface and customizable options make it easy to adapt to specific business requirements. Therefore, for businesses looking to enhance their customer service experience, Zoho Desk can be an excellent choice.

I understand that Zoho and Zoho Desk might seem similar, but they serve different goals. Zoho is a comprehensive suite of business software applications, including tools for CRM, project management, HR, finance, and more. It's designed to streamline all aspects of business operations.

On the other hand, Zoho Desk is a specific product within the Zoho suite. It's a helpdesk solution that focuses on customer service. It allows businesses to manage customer support tickets, track agent productivity, and analyze performance metrics. It provides features like ticket management, social media integration, and knowledge base creation.

So essentially, while Zoho is a broad collection of various business tools, Zoho Desk is a specialized tool for managing customer service operations.

Zoho Desk is better at customer service than ServiceNow: 4.5 vs 4.3

Zoho Desk is easy to use compared to ServiceNow: 4.5 vs 4.1

Zoho Desk pricing plans are more competitive than ServiceNow: 4.5 vs 4.2

Zoho Desk has more features than ServiceNow: 142 vs 66

Zoho Desk has more positive reviews than Jira: 93 vs 90

Zoho Desk is better at support than Jira: 4.5 vs 4.0

Zoho Desk is more user friendly than Jira: 4.5 vs 4.0

Zoho Desk is better at value for money than Jira: 4.5 vs 4.3

Jira has more features than Zoho Desk: 151 vs 142

LiveAgent has more positive reviews than Zoho Desk: 97 vs 93

LiveAgent is better at support than Zoho Desk: 4.8 vs 4.5

LiveAgent pricing plans are more competitive than Zoho Desk: 4.6 vs 4.5

Zoho Desk is more versatile than LiveAgent: 142 vs 62

Hubspot Service Hub has more positive reviews than Zoho Desk: 94 vs 93

Zoho Desk pricing plans are more competitive than Hubspot Service Hub: 4.5 vs 4.2

Zoho Desk is better at number of features than Hubspot Service Hub: 142 vs 90

Help Scout has better positive reviews than Zoho Desk: 95 vs 93

Help Scout is better at customer support than Zoho Desk: 4.7 vs 4.5

Help Scout's user interface is more convenient than Zoho Desk: 4.7 vs 4.5

Zoho Desk pricing plans are more competitive than Help Scout: 4.5 vs 4.4

Zoho Desk has more functions than Help Scout: 142 vs 71

Slack has better positive reviews compared to Zoho Desk: 95 vs 93

Slack pricing plans are more competitive than Zoho Desk: 4.6 vs 4.5

Zoho Desk has more functions than Slack: 142 vs 78

LiveChat has better positive reviews compared to Zoho Desk: 96 vs 93

LiveChat is better at customer service than Zoho Desk: 4.6 vs 4.5

LiveChat is more user friendly than Zoho Desk: 4.7 vs 4.5

Zoho Desk has more options than LiveChat: 142 vs 59

Gorgias is a better solution based on percentage of positive reviews than Zoho Desk: 96 vs 93

Zoho Desk has more features than Gorgias: 142 vs 54

Zoho Desk has more positive reviews than Freshworks: 93 vs 85

Freshworks is better at support than Zoho Desk: 4.6 vs 4.5

Zoho Desk is more suitable for small businesses thanks to its good value for money than Freshworks: 4.5 vs 4.4

Zoho Desk has more features than Freshworks: 142 vs 52

Zoho Desk has more positive reviews than Jira Service Management: 93 vs 91

Zoho Desk is better at support than Jira Service Management: 4.5 vs 4.3

Zoho Desk is easier to use than Jira Service Management: 4.5 vs 4.2

Zoho Desk is more suitable for small businesses thanks to its good value for money than Jira Service Management: 4.5 vs 4.3

Zoho Desk has more functions than Jira Service Management: 142 vs 107

HelpCrunch has more positive reviews than Zoho Desk: 98 vs 93

HelpCrunch is better at support than Zoho Desk: 5.0 vs 4.5

HelpCrunch pricing plans are more competitive than Zoho Desk: 4.8 vs 4.5

Zoho Desk is more versatile than HelpCrunch: 142 vs 78

I believe HelpCrunch is a great alternative to Zoho Desk because of its simplicity, flexibility, and feature-rich nature. Unlike Zoho Desk which can be complex for beginners, HelpCrunch offers a user-friendly interface that makes it easy for new users to navigate and operate. Also, HelpCrunch provides more flexibility in terms of customization. Users can easily tailor the platform to meet their specific business needs without the need for any technical knowledge. Furthermore, HelpCrunch comes with a plethora of features such as live chat, email marketing, and knowledge base that are designed to enhance customer service and support. Its pricing plans are also quite reasonable compared to those of Zoho Desk, making it an affordable choice for small businesses. Overall, if you're looking for an intuitive, customizable, and feature-rich customer service platform, HelpCrunch is definitely worth considering.

As a user, I notice several differences between HelpCrunch and Zoho Desk. HelpCrunch is primarily a customer communication platform with live chat, email marketing, and knowledge base functionalities. It's ideal for businesses that want to streamline their customer interaction processes and offer real-time support. The software also supports automated messaging, which can be helpful in engaging customers and driving conversions.

On the other hand, Zoho Desk is a more comprehensive helpdesk solution, designed to help businesses manage their customer support activities. It offers ticketing system, multi-channel support (email, social media, phone), task automation, and advanced reporting features. Zoho Desk also integrates with other Zoho products and third-party applications, providing a more connected and efficient work environment.

In summary, while both are customer service tools, HelpCrunch focuses more on customer communication and engagement, whereas Zoho Desk emphasizes on managing and streamlining customer support operations.

Zoho Desk has more positive reviews than Manageengine servicedesk plus: 93 vs 87

Zoho Desk is better at support than Manageengine servicedesk plus: 4.5 vs 4.0

Zoho Desk is easier to use than Manageengine servicedesk plus: 4.5 vs 4.0

Zoho Desk is more suitable for small businesses thanks to its good value for money than Manageengine servicedesk plus: 4.5 vs 4.2

Zoho Desk has more options than Manageengine servicedesk plus: 142 vs 75

I believe ManageEngine ServiceDesk Plus is a great alternative to Zoho Desk for several reasons. First, ServiceDesk Plus offers a comprehensive IT service management solution that integrates various IT processes, making it more suitable for complex IT operations. It also provides advanced features like problem management and change management which are missing in Zoho Desk. Additionally, ServiceDesk Plus supports multiple languages and currencies, making it an excellent choice for global businesses. It also offers a robust reporting system with detailed analytics to help businesses make data-driven decisions. Lastly, unlike Zoho Desk, ServiceDesk Plus provides on-premise deployment options, giving businesses more control over their data and security. Thus, for organizations seeking a more feature-rich and flexible solution, ManageEngine ServiceDesk Plus is a worthwhile alternative to consider.

I have researched and found out that both ManageEngine ServiceDesk Plus and Zoho Desk are popular help desk software solutions, but they do have some key differences. ManageEngine ServiceDesk Plus is an IT help desk software designed for IT management processes. It offers features such as incident management, problem management, change management, and IT project management. It's a comprehensive tool for businesses with large IT departments.

On the other hand, Zoho Desk is a more versatile customer service software suitable for businesses of all sizes and industries. It focuses on customer support and includes features such as ticket management, agent productivity tools, multi-channel support (email, phone, social media, live chat), and customer satisfaction tracking. While both offer robust functionality, your choice would depend on whether you prioritize IT-specific features or a broader customer service approach.

Zoho Desk has better positive reviews compared to Osticket: 93 vs 91

Zoho Desk is better at customer service than Osticket: 4.5 vs 4.0

Zoho Desk is more user friendly than Osticket: 4.5 vs 4.0

Osticket is better at value for money than Zoho Desk: 4.8 vs 4.5

Zoho Desk is better at number of features than Osticket: 142 vs 7

Custify has better positive reviews compared to Zoho Desk: 99 vs 93

Custify is better at customer service than Zoho Desk: 4.8 vs 4.5

Custify is easier to use than Zoho Desk: 4.8 vs 4.5

Custify is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.9 vs 4.5

Zoho Desk has more options than Custify: 142 vs 99

I believe Custify is a great alternative to Zoho Desk for several reasons. Firstly, it offers a highly personalized customer experience. It provides deep insights into customer behavior and helps in identifying at-risk customers and growth opportunities. Secondly, it allows businesses to automate routine tasks, freeing up time for more strategic initiatives.

Unlike Zoho Desk, Custify offers a 360-degree view of customer interactions across multiple channels, which helps in making informed decisions. It's also more user-friendly, with an intuitive interface that makes it easy to navigate. Additionally, it integrates seamlessly with other tools, making it a versatile choice for businesses of all sizes.

Overall, while Zoho Desk is a good tool in its own right, Custify's focus on customer insights and automation gives it an edge as a customer success platform.

I have found that Custify and Zoho Desk have different focuses when it comes to customer service software. Custify is primarily a Customer Success platform designed to help businesses reduce churn, increase upsells, and improve customer satisfaction. It provides features like customer health scoring, automated tasks, and customer segmentation, making it ideal for SaaS businesses.

On the other hand, Zoho Desk is a more comprehensive Help Desk software. It's designed to manage, track, and prioritize customer support tickets. It offers features like ticket management, agent productivity tools, and multi-channel support (email, phone, social media, live chat). Zoho Desk can be used by businesses of all types and sizes looking to improve their customer support operations.

So while both tools aim to enhance customer interactions, they do so in different ways: Custify focuses on customer success management while Zoho Desk focuses on handling customer support requests.

Proprofs chat has better positive reviews than Zoho Desk: 98 vs 93

Proprofs chat is better at customer support than Zoho Desk: 5.0 vs 4.5

Proprofs chat pricing plans are more competitive than Zoho Desk: 4.6 vs 4.5

Zoho Desk is more versatile than Proprofs chat: 142 vs 29

Zoho Desk has better positive reviews compared to Froged: 93 vs 89

Froged is better at customer service than Zoho Desk: 4.7 vs 4.5

Froged is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.6 vs 4.5

Zoho Desk is better at number of features than Froged: 142 vs 52

Zoho Desk has more positive reviews than Customerly: 93 vs 92

Zoho Desk is more suitable for small businesses thanks to its good value for money than Customerly: 4.5 vs 4.4

Zoho Desk has more features than Customerly: 142 vs 133

Zoko has more positive reviews than Zoho Desk: 100 vs 93

Zoko is better at support than Zoho Desk: 4.7 vs 4.5

Zoho Desk is easier to use than Zoko: 4.5 vs 4.4

Zoko is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.8 vs 4.5

Zoho Desk is more versatile than Zoko: 142 vs 15