General information about Manageengine servicedesk plus
ManageEngine ServiceDesk Plus is a comprehensive IT service management solution that combines helpdesk functionalities with asset management. This software aids businesses in managing their IT infrastructure and services effectively. It provides tools for incident management, problem management, change management, and knowledge base in one package.
ServiceDesk Plus also offers robust project management, allowing IT teams to create projects, manage resources, and track progress. With its asset management feature, it can discover all assets in your network, manage them for compliance and track any changes. It also offers robust reporting capabilities with customizable dashboards for real-time tracking of key performance indicators (KPIs).
The software is ITIL-ready and available both on-premise and as a cloud-based solution. Its flexibility and scalability make it suitable for businesses of all sizes across various industries.
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See alternatives to Manageengine servicedesk plus like ServiceNow or Zoho Desk.What is Manageengine servicedesk plus used for?
ManageEngine ServiceDesk Plus is a valuable tool for small businesses, enabling them to effectively manage their IT infrastructure. It serves to resolve technical incidents, identify and solve systemic issues, and manage IT changes, while maintaining a knowledge base for reference. For example, a company can use it to track recurring software issues and plan updates. It also offers robust project management, ideal for coordinating system upgrades or the deployment of new tools. Moreover, its asset management feature allows tracking and managing all IT equipment, ensuring compliance and preventing issues.Manageengine servicedesk plus features
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Customizable Reporting Capabilities
ServiceDesk Plus offers robust reporting capabilities with customizable dashboards for real-time tracking of key performance indicators (KPIs). -
Comprehensive IT Service Management
ManageEngine ServiceDesk Plus combines helpdesk functionalities with asset management, providing a comprehensive solution for managing IT infrastructure and services -
Incident, Problem, and Change Management
The software provides tools for managing incidents, problems, and changes in one package, aiding in effective IT service management -
Asset Management
With its asset management feature, the software can discover all assets in your network, manage them for compliance and track any changes -
Robust Project Management
ServiceDesk Plus offers robust project management capabilities, allowing IT teams to create projects, manage resources, and track progress
26 Manageengine servicedesk plus Reviews
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James Brown
Seamless Integration: A Unified IT Management System Review
The software's integration with other IT management tools is seamless. This has helped us create a unified IT management system
September 29, 2024
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Ryan M
Commendable Customer Support: ManageEngine ServiceDesk Plus Resolves Issues Promptly
The customer support for ManageEngine ServiceDesk Plus is commendable. They are responsive and have helped us resolve issues promptly
September 23, 2024
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Renata S
Somewhat Fragmented, Yet Improving
My experience with SDP has been a mix of good and bad days. It requires diligence to keep up with their constant updates, but I'm impressed by the ability to expand the application and its integration with other applications for the price. It's a great option if you're just starting out and need helpdesk software that can grow with you. However, some features are not fully integrated and it's clear they were developed by different design teams. For example, the Change Log and Project Management sections don't blend well with the rest of the ticketing and service sections. I switched to ManageEngine ServiceDesk Plus from Spiceworks because it was becoming outdated for our growing organization.
September 17, 2024
Manageengine servicedesk plus: Pros & Cons
Pros
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Robust Reporting Capabilities: With its advanced analytics and customizable dashboards, ServiceDesk Plus provides insightful reports for better decision-making and IT service performance tracking.
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Comprehensive ITSM Suite: ManageEngine ServiceDesk Plus offers a complete set of ITIL process modules, including incident management, problem management, change management, and CMDB
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Streamlined Workflow Automation: The software allows users to automate ticket workflows, approvals, and SLAs, reducing manual efforts and increasing efficiency
Cons
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Complex interface: The user interface of ManageEngine ServiceDesk Plus can be complex and difficult to navigate for some users, especially those who are not tech-savvy
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Limited customization: While the software offers a range of features, there are limitations to how much these can be customized to suit individual business needs
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Performance issues: Some users have reported occasional lags and slow performance, which can affect productivity and efficiency.
Why is Manageengine servicedesk plus better than other IT Management software?
Manageengine servicedesk plus is better at number of features than ServiceNow: 75 vs 66
Manageengine servicedesk plus is better at number of features than Datto siris: 75 vs 41
Manageengine servicedesk plus is more versatile than Vmware cloud director availability: 75 vs 61
Manageengine servicedesk plus has more positive reviews than Freshworks: 87 vs 85
Manageengine servicedesk plus has more features than Freshworks: 75 vs 52
Manageengine servicedesk plus is a better solution for customer support than Kaseya: 4.0 vs 3.6
Manageengine servicedesk plus is easier to set up than Kaseya: 4.0 vs 3.6
Manageengine servicedesk plus has more options than Ilobby: 75 vs 64
