What is Customerly?
Pros from reviewers
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Outstanding live chat feature: Customerly's live chat feature enables businesses to connect with their customers in real-time, provide immediate support, and significantly enhance customer satisfaction. This real-time interaction fosters better customer relationships and improves overall customer experience
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Seamless integration and automation: The software integrates seamlessly with existing systems, allowing for effortless data synchronization and deeper insights into customer behavior. Additionally, its automation features save time, enabling businesses to concentrate on core activities.
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User-friendly and intuitive: Despite its complexity and wide range of features, Customerly is easy to use and intuitive. This makes it easy for businesses to seamlessly transition and manage their customer support, even without prior experience with the tool
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Excellent value for its price: Customerly offers a wide range of features and functionalities at a competitive price, providing excellent value for money. This makes it a cost-effective solution for businesses looking to streamline their customer support and engagement processes
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Highly customizable workflows: The software allows for advanced customization of workflows, enabling businesses to set up tailored drip campaigns, track performance, and ensure a pleasant onboarding experience for each customer. This level of customization enhances efficiency and effectiveness in customer engagement
Cons from reviewers
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Limited integration with Zapier: Although Customerly offers various useful Zapier integrations, it does not support integration with Zapier on Slack channels when a client message is received
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Limited customization for the help center: Despite its many advantages, Customerly does not offer enough customization options for the help center, particularly in terms of custom styling with CSS
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Confusing dashboard: Some users find the dashboard cluttered and confusing, suggesting that it could be made more user-friendly and clutter-free.
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Lack of certain features: Despite its extensive capabilities, Customerly lacks some features that users have previously utilized in other software
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Constant changes in plans and costs: Some users have expressed frustration with the frequent changes in pricing and plans, which can be confusing and inconvenient
Main features
Starting Price
Free Plan
Email marketing automation
Real-time live chat support
User-friendly interface
Survey tool
Customer segmentation
Starting Price
N/A
Free Plan
No
Email marketing automation
Real-time live chat support
User-friendly interface
Survey tool
Customer segmentation
How Customerly compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Customerly best for according to our reviewers?
Startups: Early-stage startups can take advantage of Customerly's premium features at a competitive price, helping them engage leads and customers effectively
Businesses Looking to Cut Costs: Companies that find other customer support and engagement software too expensive can switch to Customerly for a more cost-effective solution with a broad range of features.
SaaS Businesses: Companies that offer software as a service can benefit from Customerly's advanced features for client support and engagement, including notifications about new updates and product releases
Customer Support Teams: Teams that manage customer support can use Customerly to streamline their processes, improve customer interactions, and gain valuable insights into customer needs and preferences
Marketing Teams: Teams that manage email and drip campaigns can use Customerly's highly customizable workflows to set up advanced campaigns, track performance, and ensure a pleasant onboarding experience for customers
Customerly Reviews
4.6
Customerly rating
4.5
Ease of use
4.5
Customer service
4.4
Value for money
4.4
Likelihood to recommend
4.3
Features
19 Customerly Reviews
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Emily J
Customerly: A Supportive and Responsive Team Committed to Continuous Improvement
The team at Customerly has been very supportive and responsive. Their commitment to continuous improvement is evident in the regular updates and new features they roll out.
August 10, 2024
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Marilyn Rodriguez
Customerly: Enhancing Customer Relationships and Experience
I am extremely satisfied with the performance of Customerly. It's helped us manage our customer relationships better and has improved our overall customer experience
August 5, 2024
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Roger S
Streamlined Workflow: Customerly's Automation Boosts Efficiency
The automation features in Customerly have streamlined our workflow tremendously. We've seen a significant reduction in manual tasks and an increase in efficiency
July 30, 2024
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James Johnson
Customerly: The Live Chat Revolution for Startups
5 Stars - I've tried many chat software, but Customerly surpasses them all significantly. This software has transformed my approach to customer support. The days of using bulky software with loud notifications for incoming chats are over. Now, I'm welcomed by a smooth interface that lets me view essential lead information, establish Tags and Events for email marketing funnels, and manage customer chats in a stylish web panel. Its user-friendliness is top-notch in the industry, and for such a young company, it's an encouraging beginning. I don't have any major issues with this software. It's crucial to remember that they are a new company, and like all new companies and people, they make errors, learn, and develop. There have been instances when the UI or a feature wasn't as refined as a larger competitor, but Luca and his team regularly send emails to keep me informed about what's going on and how to provide even more value to my clients.
July 22, 2024
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Grace Smith
Undoubtedly the Best Bang for Your Buck Option Available
Firstly, I find that Customerly does exactly what it's supposed to do. Its live chat feature is excellent, offering a lot of customization options and it's easy to install and use. It also provides a multitude of great features that other companies usually charge a premium for. As someone involved in an early-stage startup, I believe it's hard to find better value for money than Customerly, while also having access to premium features that big companies use to engage their leads and customers. There are a few small features missing, like adding buttons to outbound chats and better templates to get started, but these are minor compared to the overall value. I switched to Customerly because the installation was extremely easy, like the 1-click SSL install for the help desk subdomain, and it's much cheaper overall for more features than most other options. I appreciate the vendor's response and thank them for their kind words.
July 15, 2024
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Joshua
Enhancing Marketing Strategies with Customerly's Analytics
As a marketing professional, I appreciate the analytics provided by Customerly. It's helped us understand our customers better and tailor our strategies accordingly
July 8, 2024
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Dennis Rodriguez
Transforming SaaS Business with Customerly: A User Experience
My overall experience with Customerly has been incredibly positive. It has allowed my team to improve customer interactions, streamline our support processes, and gain valuable insights into customer needs and preferences. Customerly has been a game-changer for my SaaS business, especially with its intuitive user interface and versatile customer engagement tools. The live chat feature is outstanding, enabling us to connect with our customers in real-time, provide immediate support, and significantly enhance customer satisfaction. The integration of Customerly with our existing systems was seamless, allowing us to synchronize data effortlessly and gain deeper insights into customer behavior. Moreover, the automation features saved us a lot of time, enabling us to concentrate on core business activities. However, there is a lack of customization for the help center, as we need custom styling with CSS.
June 29, 2024
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Jack Williams
Seamless Integration of Customerly Improves Customer Service and Productivity
The integration of Customerly into our business operations has been seamless. It's greatly improved our customer service and increased our productivity
June 23, 2024
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Garrison
Frustrated with Constant Plan and Pricing Changes
I switched from Intercom to Customerly mainly to cut costs. However, I'm thinking of moving on due to the same issues I had with Intercom. The quality of the software doesn't compare to other major competitors in terms of bugs and issues, but it does offer a broad range of features. I've been using the software since early 2017 and have witnessed its evolution from being free to various changes in pricing and plans. I'm frustrated with the constant changes in plans and costs. I feel like I'm part of the customer base that's keeping Customerly going, and I'm tired of the constant and absurd changes in plans and costs. The vendor responded to my concerns by saying they've updated their pricing based on client feedback and believe their plans are still competitive. They also pointed out that when I wanted to send a newsletter to 5K people, I was managing 6.2K contacts that required an upgrade.
June 16, 2024
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Nancy Rodriguez
Finest Customer Support Tool We've Utilized
The Customerly software is user-friendly and started working immediately after setup. However, I'm unsure if I want the AI feature due to its extra cost.
June 8, 2024
