General information about Froged
FROGED, a powerful SaaS tool, offers entrepreneurs the opportunity to effectively engage with their customers and provide unparalleled support throughout their entire customer lifecycle. With FROGED, you have the ability to tailor your in-app messages and auto messages to each stage of the customer journey, ensuring that you are delivering the right information and resources at the right time.
One of the key benefits of using FROGED is the ability to enhance customer onboarding and product adoption. By leveraging FROGED's customizable engagement widgets and retention tools, you can guide your customers through the onboarding process, ensuring that they have all the information they need to get started and make the most out of your product or service. This not only improves their overall experience but also increases the likelihood of them becoming long-term, satisfied customers.
Additionally, FROGED allows you to easily track and measure customer engagement and satisfaction. With its robust analytics and reporting capabilities, you can gain valuable insights into how your customers are interacting with your product, identify areas for improvement, and make data-driven decisions to optimize your customer experience.
In today's competitive landscape, it's crucial for entrepreneurs to find cost-effective solutions that drive profitability without sacrificing quality. FROGED offers entrepreneurs the opportunity to make a significant impact on their business while keeping costs low. With its comprehensive suite of features and user-friendly interface, FROGED is the perfect tool for entrepreneurs looking to take their customer engagement and support to the next level.
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See alternatives to Froged like Mailchimp or Zoho Desk.
Expert review on Froged
Have you ever messed up a punchline to a joke so bad that you can literally hear the crickets chirping? 🦗 (”Wait, you weren’t supposed to know the monkey was a doctor yet…”) Prepare yourself for the whirlwind of sarcasm coming your way for ‘such a great joke’. Or maybe that’s just my family… 😅
FROGED is a customer experience SaaS platform that gives you the solutions you need to provide a great journey to your users, from onboarding to retention to support 👥 Create personalized in-app messages to connect with your users based on behavioral segmentation and send NPS survey campaigns after a certain period of time to gather important feedback on your product 📈 Improve your product adoption & engagement from the beginning and proceed to the next steps of customer’s journey in the same tool, optimizing your retention strategy and providing proactive, omnichannel customer support to keep your users engaged and satisfied 🌟
FROGED is a great soluton for all types of businesses in different sectors, from cybersecurity to fintech to eLearning and more, to provide the optimal journey to their users 🔧 Comprehensive features like product flows, integrations and knowledge bases ensure that you have all the tools necessary to keep your customers engaged with your product. Build flows based on event tracking or user behavior, provide a self-service support to your customers to reduce support tickets, and integrate your favorite SaaS tools to expand your capabilities & reach, like WhatsApp, Segment and Slack. FROGED’s flexible platform suits your startup’s needs and drives your growth at every step of your customer’s journey with your product 📊
FROGED has 4 different pricing plans available for you to choose from, starting from Free. Choose your plan based on your customer success needs and different features, from NPS to behavioral emails to API access 💰
- More details about Froged's pricingsTop alternatives to FROGED’s customer experience SaaS platform include Intercom, Mailchimp, Freshdesk and Zendesk. Discover great offers for these tools and more on Secret to start saving! 🔍
- More alternatives to Froged
Customer Success Manager
What is Froged used for?
FROGED is an invaluable tool for small businesses, offering a comprehensive solution for customer engagement and support. It allows businesses to personalize their communication, providing customers with relevant information at each stage of their journey. For instance, during onboarding, FROGED's widgets can guide customers, ensuring they understand how to best use the product or service. This leads to higher customer satisfaction and retention. Moreover, FROGED's robust analytics can help businesses identify areas for improvement. For example, if customers are frequently asking the same questions, businesses can use this data to enhance their FAQ section or user guides. Ultimately, FROGED helps small businesses deliver a superior customer experience while keeping costs low.Froged pricing
Free
1 seat
Customizable business messenger
Knowledge base
Slack integration
Grow
$84
/ month
Up to 3 seats
Engagement metrics
Unlimited emails
User behavior tracking
Scale
$372
/ month
Up to 7 seats
Automation rules for conversations
NPS
Up to 10,000 monthly active users
Enterprise
$948
/ month
Up to 10 seats
Staging workspace
Remove FROGED branding
From 50,000 monthly active users
Froged features
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Supercharge your support team
With FROGED's help desk, you can create support tickets, answer and assign customer requests, and manage tasks efficiently, making customer support a piece of cake.
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Analyze user behavior with heatmaps
Use FROGED's website heatmap to see where your visitors click the most, so you can optimize your website's design and user experience for better conversions and lead generation.
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Get access to your performances
FROGED's Net Promoter Score allows you to set up widgets to ask your customers how likely they are to recommend your product, so you get an insight into their satisfaction rate.
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Provide customers with the right elements
FROGED lets you manage customer conversations, product updates, and documents from a single widget.
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Set up in-app messages and automessages
Personalize your messages and define the trigger and the conditions for your message to be sent, so you are sure to target the right lead at the right time.
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Set up behavioral emails
Chose an event and automate e-mail sending, to reach the right customers once they have completed action and strengthen their loyalty.
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Use real-time live chat
Engage with your customers in real-time with FROGED's live chat feature. Answer their questions, offer support, and help them make buying decisions faster, increasing your chances of closing the deal.
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Build custom customer segments
FROGED offers advanced customer segmentation, so you can easily group your customers based on criteria like behavior, activity, or demographics, and send targeted messages that resonate with them.
26 Froged Reviews
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Holden D
Great App!
Froged has become an indispensable application for my digital platform business. I strongly endorse it. - Manuel from Enloya
September 30, 2024
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Iliana M
Valuable Customer Insights: Froged's Analytics Empower Marketing Managers
As a marketing manager, the analytics provided by Froged have given us valuable insights into our customer base and their behavior
September 21, 2024
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Justin Martinez
Superb and Incredibly Comprehensive
I highly recommend Froged, a magnificent and comprehensive suite for managing all interactions with users. It includes everything from customer service chat and automated messages to emails and a plethora of other features.
September 17, 2024
Froged: Pros & Cons
Pros
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Data-driven insights: FROGED's analytics provide valuable customer interaction data, enabling businesses to optimize strategies based on real-time feedback
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Effective onboarding: The platform's engagement widgets and retention tools aid in guiding customers through onboarding, leading to improved adoption and satisfaction
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Tailored customer engagement: FROGED allows customized in-app and auto messages for different customer lifecycle stages, enhancing communication relevance
Cons
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Limited integration: FROGED's integrations with other tools and platforms might be more limited compared to some competitors
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Learning curve: Users might require time to fully explore and harness the platform's range of features and capabilities
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Scaling challenges: While suitable for startups and smaller businesses, FROGED's scalability might become a concern for larger enterprises with complex needs
Why is Froged better than other Customer Experience software?
Froged is better at support than Zoho Desk: 4.7 vs 4.5
Froged is more suitable for small businesses thanks to its good value for money than Zoho Desk: 4.6 vs 4.5
Froged pricing plans are more competitive than Freshdesk: 4.6 vs 4.3
Froged is better at customer support than Pendo: 4.7 vs 4.5
Froged is better at ease to use than Pendo: 4.5 vs 4.0
Froged is better at value for money than Pendo: 4.6 vs 4.3
