What is Jira Service Management?
Pros from reviewers
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Centralized incident ticketing system: The software allows for the creation of a centralized system for incident tickets, providing full visibility into ongoing incidents
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Automation features: JIRA Service Management offers automation features that enable the establishment of predefined workflows and triggers, ensuring incidents are directed and escalated correctly
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Central management of queries: The software improves work conditions and enhances visualization and efficiency by centrally managing queries, support, and information distribution
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Exceptional incident resolution efficiency: JIRA Service Management has greatly enhanced the incident management process by facilitating quick and effective responses to emerging issues
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Integration with Jira: JIRA Service Management integrates perfectly with Jira, allowing for seamless story/epic creation from internal customer requests and easy transfer of information.
Cons from reviewers
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Dependence on plugins: Certain features in JIRA Service Management require plugins, which some users find inconvenient
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Complex interface: Some users find the screen difficult to navigate due to its multifunctionality, which can make it hard to locate frequently used functions
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Insufficient translation: The software lacks comprehensive translation into other languages, resulting in an uncomfortable mix of English and the selected language
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Poor customer service: Users have reported negative experiences with the customer service team, including difficulty in getting support and resolving issues.
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Limited reporting capabilities: While JIRA Service Management offers basic reporting functions, users have expressed a need for more advanced and customizable reporting options
Main features
Starting Price
Free Plan
Insightful analytics
Power ticket management
Flexible customization
Seamless collaboration
Time-saving automation
Starting Price
N/A
Free Plan
No
Insightful analytics
Power ticket management
Flexible customization
Seamless collaboration
Time-saving automation
How Jira Service Management compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Jira Service Management best for according to our reviewers?
Project Management Teams: Particularly for small projects, JIRA Service Management can be used for task management and workflow. It facilitates sharing and discussing issues with project members in other companies or remote locations
Customer Support Teams: JIRA Service Management enables these teams to handle customer support requests in a structured way, customizing them to individual teams and tracking them with relative ease. It provides features such as customizable dashboards, access permissions, and time/effort tracking
Small Organizations: JIRA Service Management is easy to set up for small organizations with specific needs for intake forms. It allows for customization without rigorous development and integrates perfectly with Jira instances, allowing for seamless story/epic creation from internal customer requests and easy transfer of information.
IT Service Management Teams: These teams can benefit from JIRA Service Management's concentrated approach to incident tracking and IT service management. The software provides a centralized incident ticketing system and automation features for predefined workflows and triggers
Resource Management Teams: JIRA Service Management excels in resource management, effort tracking, and dashboard resource assignment. It allows for tagging and central management of queries, improving work conditions and enhancing visualization and efficiency
Jira Service Management Reviews
4.1
Jira Service Management rating
4.2
Ease of use
4.3
Customer service
4.3
Value for money
4.2
Likelihood to recommend
4.5
Features
29 Jira Service Management Reviews
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Philip G
Unlucky Experience with Jira
I am unfortunate to use Jira at work and its ergonomics and simplicity are quickly fading away. I am unsure of how the product owners determine the software's evolution, but so far, I can only see a decline in ergonomics and quality.
October 20, 2024
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Ruth Jones
Cloud-Based Software: A Worthwhile Investment with Impressive Features
considering the features and benefits it offers, it's well worth the investment. The cloud-based nature of the software is another plus point
October 14, 2024
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Adam Williams
High Praise for Jira Service Management: A Game-Changer in Productivity Software
I am absolutely thrilled with Jira Service Management software! It feels as if they've taken inspiration from Microsoft Word and added their own unique spin to it. I am genuinely impressed by the level of technical expertise that has gone into its development, showcasing a deep understanding of user needs. It's incredibly detailed and thorough, which significantly boosts productivity. In my opinion, it's one of the best software I've ever used and I'm amazed their stock price isn't through the roof!
October 5, 2024
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Charlotte G
Streamlining Work Tracking with Jira Service Management
I favor Jira Service Management because it's similar to Jira software, which makes it user-friendly if you're already familiar with the latter. It effectively enables us to handle customer support requests in a structured way, customizing them to individual teams and tracking them with relative ease. All necessary information can be stored in one place within a Jira request. It provides features such as customizable dashboards, access permissions, and time/effort tracking. However, a significant downside is its insufficient translation into other languages, leading to an uncomfortable blend of English and the selected language. Since adopting Jira Service Management, my company no longer needs to switch between applications to monitor work requested or assigned by external clients.
September 28, 2024
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Amber Jones
Prompt and Effective Issue Resolution with Competitive Pricing
any issues or queries we've had have been addressed promptly and effectively. The pricing is also competitive, offering good value for money
September 22, 2024
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Mary R
JIRA: Top-tier Bug & Issue Project Management Solution
I find JIRA very easy to set up and use, even for beginners, and it's also highly effective for advanced users. It integrates well with other tools and is excellent for reporting, managing, and tracking bugs and product features through tickets in one place. I value the ticket history, work logs, and other documentation features that promote accountability. However, I find JIRA can be expensive for small companies and teams, and it requires licenses for users just to view the board and tickets. I chose JIRA Service Management because my team and I were already familiar with the tool and had prior experience using it.
September 14, 2024
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Sarah E
Exceptional Customer Support and Seamless Cross-Platform Workflow
we've been able to create a seamless workflow across multiple platforms. The customer support has been exceptional
September 7, 2024
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Zoe Rodriguez
Great Inside, Tough Exit: A Jira Service Management Review
I find their tools to be very good and personally, I haven't encountered any issues with Confluence compared to the Zendesk tools we previously used. I acknowledge that it's quite challenging to do anything without addons, but this seems to be the standard in IT-development these days. However, the real problems begin when you attempt to close your account, which is quite a difficult process. Fortunately, the European data protection laws came to my rescue in this situation. If you're also having trouble deleting your Atlassian account because you're the billing contact for a free product, I advise you to simply write to their support and request deletion of the (free trial) products. After that, you should be good to go.
August 31, 2024
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Charles R
Effortless Onboarding with Atlassian Integration
this has made onboarding new team members a breeze. The integration capabilities with other Atlassian products have also been a game-changer
August 26, 2024
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Justin E
Excellent Management Tool
I find Jira Service Management to be an excellent application for ticket control, IT case tracking, and managing other projects. I have not encountered any issues while using the app so far.
August 20, 2024
