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21 Best Alternatives to Help Scout in November 2024

Alternatives & Competitors to Help Scout

  1. 1

    Intercom

    1 year free on the Advanced plan
  2. 2

    Freshdesk

    90% off the Pro plan for 1 year
  3. 3

    Front

    6 months free on Growth plan
  4. 4

    HubSpot

    75% off for 1 year
  5. 5

    Freshchat

    90% off the Pro plan for 1 year

Here are competitors or alternatives to Help Scout and other similar Customer Support software. You need to consider some important factors when choosing a tool like Help Scout for your business: the main features of each solution, ease of use of user interface, pricing or value for money for instance. Each software has its pros and cons so it's up to you to choose the best alternative to Help Scout that meets the needs of your small business. To help you compare each app and choose the right solution, we have put together a list of the best competitors of Help Scout. Discover sofware like Intercom, Freshdesk, Front or HubSpot.

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List of Alternatives to Help Scout

From Customer Support tools, we have selected the best alternatives to Help Scout based on reviews for each solution and similarities with Help Scout. Of course, each solution has its benefits and drawbacks, and its own features but, whether you are a small business, a startup or a large enterprise, you will find the right choice that empowers your projects.

logo intercom

1. Intercom
Popular

Strengthen relationships with your customers with an online messaging system.

4.4 (29 reviews)
1 deal available | Redeemed by 1120 members
Collaboration Customer Experience AI Customer Support

1 year free on the Advanced plan

Save up to $3,108

Intercom, especially thanks to AI, help you easily set up the right messaging experience, including bots, emails, messages, or even help centers, to build relationships with your customers throughout their journey.

logo freshdesk

2. Freshdesk

Customer service software to optimize your client communication

4.3 (29 reviews)
1 deal available | Redeemed by 332 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk's intuitive helpdesk solution helps customer service teams optimize their collaboration, better organize their requests, and provide faster and more targeted responses.

logo front

3. Front

Streamline teamwork to delight customers.

4.6 (29 reviews)
1 deal available | Redeemed by 115 members
Customer Experience Customer Support

6 months free on Growth plan

Save up to $1,421

Front is a customer operations platform designed to streamline communication for teams, enabling them to deliver exceptional service at scale. It combines the efficiency of a help desk with the familiarity of email, offering built-in collaboration, visibility, and efficiency.

logo hubspot

4. HubSpot
Popular

CRM, marketing automation & customer service software suite

4.4 (26 reviews)
2 deals available | Redeemed by 1604 members
Content Marketing AI Sales and Business Prospecting Marketing Automation CRM

75% off for 1 year

Save up to $7,000

The HubSpot suite leverages AI to streamline managing your customer throughout their life cycle: from website visits and form completions to phone calls, email exchanges, quote signing, support, and upsells.

logo freshchat

5. Freshchat

A centralized and optimized messaging service

3.9 (28 reviews)
1 deal available | Redeemed by 211 members
Customer Support

90% off the Pro plan for 1 year

Save up to $100,000

Freshdesk Messaging is the tool that will allow you to optimize your customer service by communicating with your prospects through various messaging channels. The centralization of all your conversations in one inbox, as well as the creation of chatbots, will boost the efficiency of your team and the satisfaction of your customers.

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logo liveagent

6. LiveAgent

Customer support software

4.6 (28 reviews)
1 deal available | Redeemed by 126 members
Customer Support Call Centers

$120 credits on any plan

Save up to $120

With LiveAgent, improve your customer support by offering the ability to respond to more tickets efficiently, and in less time.Communicate with customers across all channels from a single inbox: your customer service team will love this tool.

logo gorgias

7. Gorgias

E-commerce helpdesk platform

4.4 (28 reviews)
1 deal available | Redeemed by 58 members
Customer Experience AI Customer Support Customer Support

2nd and 3rd month's subcription free

Save up to $1,800

Put a smile on your customers’ faces. With Gorgias, improve your company’s customer support by accelerating the speed of responses, providing quality customer service and transforming your customer support into an essential profit center.

hubspot service hub logo

8. Hubspot Service Hub

Transform customer service into customer success

4.2 (29 reviews)
CRM

HubSpot Service Hub is a customer service software that helps businesses manage and connect with their customers. It offers features like ticketing, customer feedback, knowledge base and reporting. The software aims to provide a better customer experience by streamlining customer service processes and improving customer satisfaction. It integrates seamlessly with other HubSpot products for a complete CRM solution.

Prezi Logo

9. Zoho Desk

Zoho Desk: Empowering customer support excellence.

4.6 (24 reviews)
Customer Support Productivity

Zoho Desk brings exceptional value by providing a comprehensive help desk software solution that enables businesses to deliver exceptional customer support. With features like ticket management, workflows, AI-powered self-service options, multichannel support, and robust reporting and analytics, Zoho Desk helps businesses streamline their support processes, improve customer satisfaction, and ultimately drive growth.

logo slack

10. Slack

Enhance team communication and collaboration.

4.7 (19 reviews)
1 deal available | Redeemed by 1491 members
Collaboration Productivity Task Management

25% off new plan purchases

Save up to $9,000

Easily collaborate and organize your team's work with Slack; share information and organize your projects.

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logo zendesk

11. Zendesk

Create a customer success support suite that is accessible and available to your customers at all times.

4.1 (29 reviews)
1 deal available | Redeemed by 1166 members
Customer Experience AI Customer Support Customer Support CRM

6 months free

Save up to $50,000

Zendesk leverages AI to ensure you can be available on any channel, at any time, quickly addressing your customers' requests and resolving their problems.

logo reply

12. Reply io

Multi-channel sales engagement platform

4.5 (19 reviews)
1 deal available | Redeemed by 40 members
Lead Management AI Sales and Business Prospecting Scheduling

20% off all plans for 12 months

Save up to $2,160

Powered by AI, Reply-io enhances every stage of the sales process. From prospecting to scheduling appointments, this comprehensive platform accelerates and improves performance throughout.

logo gmelius

13. Gmelius

Seamless collaboration in Gmail.

4.6 (21 reviews)
1 deal available | Redeemed by 94 members
Email Marketing

50% off for 1 year

Save up to $2,700

Gmelius is a comprehensive email collaboration and automation platform designed to transform Gmail into a dynamic workspace for teams. This tool integrates seamlessly with Google Workspace, enhancing Gmail’s capabilities by enabling shared inboxes, automated workflow processes, and robust team collaboration features.

Tidio Logo

14. Tidio

Chat. Connect. Convert.

4.3 (29 reviews)
Customer Support

Tidio is a powerful live chat and chatbot platform that helps businesses increase their customer engagement and boost sales. With Tidio, businesses can provide real-time support to their website visitors, capture leads, and automate customer interactions.

logo helpcrunch

15. HelpCrunch

All-in-one customer messaging platform. Live chat, Email automation, Knowledge base & more.

4.6 (29 reviews)
Customer Support Customer Experience Lead Management

Since 2016, HelpCrunch has been building a product to help startups and SMBs connect with and talk to their customers in a modern way. 

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logo custify

16. Custify

Customer Success Software for SaaS

4.8 (18 reviews)
Customer Support

Reduce Churn. Retain Customers. Grow Revenue.

crisp logo

17. Crisp

Experience Clarity with Crisp!

4.4 (29 reviews)
Customer Support

Crisp is a customer communication software that offers live chat, email, messenger, and in-app messaging services. It enables businesses to interact with customers across various platforms in real-time. Features include automated responses, user segmentation, and analytics. Crisp also integrates with several third-party apps like Slack and HubSpot for streamlined operations. It's suitable for businesses of all sizes looking to improve customer engagement and support.

customerly logo

18. Customerly

Customerly, Your Ultimate Customer Connection!

4.6 (19 reviews)
Customer Support

Customerly is a customer service software that offers live chat, email marketing, and survey creation tools. It allows businesses to engage with customers in real-time, send targeted email campaigns, and gather valuable feedback. The platform also provides analytics to track customer interactions and improve service quality. It's suitable for all types of businesses looking to enhance their customer support and engagement efforts.

missive logo

19. Missive

Streamlining communication, simplifying collaboration.

4.8 (28 reviews)
Collaboration

Missive is a collaborative email management software that allows teams to handle shared inboxes and collaborate around emails. It integrates chat, tasks, and emails in a single app, facilitating seamless communication. Features include shared labels, threaded conversations, and real-time collaboration on drafts.

helpshift logo

20. Helpshift

Shift Your Support, Elevate Your Help with Helpshift!

4.4 (15 reviews)
Customer Support

Helpshift is a customer service platform designed for mobile apps. It provides in-app support, reducing the need for external support channels. Features include FAQs, in-app chat, and push notifications. It allows businesses to manage customer issues effectively, track user behavior, and gather valuable feedback. Its goal is to enhance the customer experience by providing immediate, direct support within the app itself.

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logo zoko

21. Zoko

Marketing platform for WhatsApp

4.7 (10 reviews)
Social Media

The all-in-one tool Zoko is a true hub for all your WhatsApp conversations. You can centralize sales, marketing and customer support through a single WhatsApp number to efficiently grow your business on this social network.