What is Alloy navigator?
Pros from reviewers
-
Customization Ability: Alloy Navigator offers impressive customization options, allowing users to modify the system to suit their specific needs. This feature has proven to be beneficial in transforming workflows and adjusting views or categorizations of items
-
User-Friendly Interface: Alloy Navigator is user-friendly and provides fast results. It is easy to manage and use, making it a vital tool for IT departments. The user and technician portals are straightforward, and the email integration for alerts on new tickets and updates is a bonus
-
Pre-configured Setup: The software comes pre-configured, which facilitates a seamless implementation process. This feature allows users to utilize the software to its maximum potential right away, and it can be tailored to match preferred workflows
-
Regular Updates and Releases: The AlloySoftware team regularly updates the tool, introducing new features and improving existing functionalities. This customer-focused approach ensures the tool stays relevant and continues to meet users' changing needs.
-
Asset and Property Tracking: The software provides the ability to track property and equipment, which is particularly useful for remote employees. This feature has helped prevent property loss and save time
Cons from reviewers
-
Limited built-in features: While Alloy Navigator is user-friendly and provides fast results, some of its built-in features are limited and require tweaking to fully meet the needs of the user
-
Slow customer support response: Despite the vendor's claim of an average response time of 2 hours, some users have reported experiencing delays of several days when seeking assistance from customer support
-
Backend confusion and lack of search functionality: The backend of Alloy Navigator can be confusing for some users, and the lack of search functionality can make making simple changes challenging
-
Setup complexity due to flexibility: While the flexibility of Alloy Navigator is a strength, it can also make the setup process somewhat complicated for users who are not familiar with the system
-
Outdated GUI and limited customization options for AD sync: Some users have reported that the GUI feels outdated and could be simplified, and they wish there were more customization options for Active Directory synchronization.
Main features
Starting Price
Free Plan
Network Inventory Capabilities
Robust Ticketing System
Comprehensive IT Service Management
Detailed Asset Management
Flexible Workflow Process Automation
Starting Price
N/A
Free Plan
No
Network Inventory Capabilities
Robust Ticketing System
Comprehensive IT Service Management
Detailed Asset Management
Flexible Workflow Process Automation
How Alloy navigator compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Alloy navigator best for according to our reviewers?
IT Departments: Alloy Navigator is a vital tool for IT departments, offering easy-to-use features for the average technician and a user-friendly portal. It integrates software allocation and databases of all network hardware, making it indispensable for daily operations
Help Desk Technicians: Help desk technicians find Alloy Navigator user-friendly with numerous customization options. It offers an effective asset inventory and configuration feature and incorporates all ITIL framework concepts, making it easier to track work orders
Client Service Providers: For those working with clients, Alloy Navigator consolidates all relevant information, making it excellent for monitoring the status of computers and software in one view. It offers a high level of customization, saving time when handling tickets.
Remote Employees: Alloy Navigator is beneficial for remote employees as it allows for the tracking of property and equipment. Its flexibility and customization ability make it adaptable to different categories and levels of detail
Asset and Inventory Managers: For those in charge of tracking all IT assets and inventory, including deployed and stock items, Alloy Navigator performs this task perfectly. It generates necessary reports and offers customization features that cater to specific needs
Alloy navigator Reviews
4.6
Alloy navigator rating
4.0
Ease of use
4.5
Customer service
4.5
Value for money
4.5
Likelihood to recommend
4.4
Features
19 Alloy navigator Reviews
-
Nicole J
Seamless Integration: Boosting Efficiency with Impressive Software Capabilities
The software's integration capabilities are impressive. We've been able to seamlessly connect it with other tools we use, enhancing our overall efficiency
August 13, 2024
-
Jack D
Excellent Customer Support: Enhancing the Pleasure of Using Alloy Software
The customer support provided by Alloy Software is excellent. They are always responsive and helpful, which makes using the software even more pleasant
August 4, 2024
-
Judith Jones
Powerhouse Solution: Alloy Navigator
I find Alloy Navigator to be a convenient tool for client work as it consolidates all relevant information. It's excellent for monitoring the status of computers and software in one view. I value its high customization level. When handling tickets, I can quickly see all the necessary details, saving me time. Initially, the user interface can be overwhelming due to numerous options, but after customizing it to my liking, it works well.
July 29, 2024
-
Julia E
Flexible and Customizable Software: An Invaluable Tool for Our Organization
The software's flexibility is another strong point. It can be customized to fit our specific needs, making it an invaluable tool for our organization
July 23, 2024
-
Larry Garcia
Boosting Productivity: A Review of the Highly Useful Mobile App
I've found the mobile app to be extremely useful. It allows me to manage tickets and assets on the go, which has greatly increased my productivity
July 14, 2024
-
Teresa D
Alloy: Efficient and Comprehensive IT Solution
As a user of Alloy Navigator, I consider it a vital tool for our IT department. It's easy to use for the average technician and has a good user portal. The software's integration of software allocation and databases of all our network hardware is crucial. The user and technician portals are user-friendly, it operates smoothly, and importing users from AD is straightforward. The email integration for alerts on new tickets and updates on existing ones is a bonus. The training that Alloy provides is thorough and informative. However, there are some drawbacks. Customer Support can take 1-3 days to respond, and the backend of Alloy is quite confusing. Making simple changes can be very challenging due to the lack of search functionality and online documentation. If you want custom features added, it can be quite expensive. In response to my review, the vendor apologized for the support experience and assured me it was an isolated incident. They pointed out that the average response time for.
July 9, 2024
-
Vaughn G
Alloy-Navigator: Your Ultimate Solution for Comprehensive IT Management!
Alloy keeps track of our entire inventory, software changes, support incidents, knowledge base, and more. It centralizes all the information we need to manage our IT environment efficiently. I value its flexibility and depth, which allows it to be as simple or complex as we require. Unlike other products that force us to use their pre-set categories and workflows, Alloy is preconfigured but also allows for customization to suit our specific needs. We can add or remove almost anything and create our own workflows to automate the system. However, its flexibility can make the setup somewhat complicated. Thankfully, they have an excellent support team to help when needed.
July 1, 2024
-
David B
Efficient Ticketing System with Alloy Navigator
Alloy Navigator's ticketing system is top-notch. It has streamlined our issue resolution process, allowing us to provide quicker and more efficient support to our users
June 25, 2024
-
Jordan M
Alloy Navigator: A Superior, User-friendly ITSM Solution with Unmatched Flexibility!
I was unhappy with our previous ITSM Solution, so I was given the responsibility of choosing and implementing a new one. My experience with Alloy Navigator has been outstanding from the beginning to the end. The implementation process was seamless due to the tool's pre-configured setup, which allowed us to utilize it to its maximum potential right away. What sets Alloy Navigator apart is its flexibility. It easily conforms to our specific needs and requirements, allowing us to tailor it to match our preferred workflow. Its stability and reliability distinguish it from other solutions, and the support provided by the AlloySoftware team has been crucial in our successful implementation. I value the regular updates and releases. The team is constantly working on enhancing the tool, introducing new features, and improving existing functionalities. They appreciate customer feedback and actively incorporate user suggestions into their updates. This customer-focused approach ensures the tool stays relevant and continues to meet users' changing needs. The fact that it comes pre-configured is a significant advantage. The settings.
June 16, 2024
-
Samuel Smith
Effortless ITSM Software with Customizable Features
As a help desk technician, I appreciate Alloy-Navigator for its user-friendly interface and numerous customization options. I find its asset inventory and configuration feature particularly useful and easy to set up, and it effectively incorporates all ITIL framework concepts. However, I think the notification feature, especially text editing, could be improved.
June 8, 2024
