What is Atera?
Pros from reviewers
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Integrated helpdesk and RMM/PSA features: Atera combines helpdesk and RMM/PSA features, eliminating the need for multiple systems to meet support objectives. This integration simplifies the IT management process and improves productivity
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Cost-effective: Atera's pricing model is based on the number of technicians, not the number of devices managed, making it a very cost-effective solution for IT management. This allows users to manage a large number of devices without incurring additional costs
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Efficient server monitoring: Atera offers efficient server monitoring capabilities, enabling users to quickly address network issues. This feature is particularly beneficial for IT professionals who need to manage and monitor multiple devices simultaneously
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User-friendly interface: Atera's interface is intuitive and clean, making it easy for users to navigate and manage their devices. This user-friendly design enhances the overall efficiency of the software
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Robust scripting and patch management: Atera provides dependable patch management and robust scripting features. These features, along with third-party app deployment and patching, make Atera a comprehensive IT management solution.
Cons from reviewers
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Inability to truncate message trail in helpdesk: The helpdesk feature does not allow technicians to truncate the message trail when replying, leading to unnecessarily long conversations between the technician and the customer.
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Limited reporting options: While the reporting feature is improving, it currently lacks sufficient options to customize reports to specific user preferences.
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Occasional remote connection failures: Some users have reported instances where the remote connection feature fails, hindering their ability to assist customers remotely.
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Slow and ineffective chat support: The only available support is via chat, which some users have found to be slow and sometimes ineffective in resolving their issues.
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Basic features locked behind paywalls: Certain basic features are inaccessible unless users pay extra, which can be frustrating for those who need these features but are on a budget.
Main features
Starting Price
Free Plan
Automated IT processes
Remote access
Comprehensive reporting and analytics
Remote Monitoring and Management (RMM)
Professional Services Automation (PSA)
Starting Price
N/A
Free Plan
No
Automated IT processes
Remote access
Comprehensive reporting and analytics
Remote Monitoring and Management (RMM)
Professional Services Automation (PSA)
How Atera compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Atera best for according to our reviewers?
IT Administrators: These are individuals who manage and maintain a company's IT infrastructure. They would find Atera useful for its efficient server monitoring, easy device enrollment, and intuitive tools. The software allows them to manage a large number of devices from a single platform, making their work more efficient and cost-effective
In-house IT Teams: These are teams that manage a company's IT infrastructure internally. Atera would be beneficial for them as it combines helpdesk and RMM/PSA features, eliminating the need for multiple systems. The software is cost-effective as it charges per technician, regardless of the number of endpoints
Small IT Support Businesses: These are small businesses that provide IT support services to other companies. Atera would be a valuable tool for them due to its affordable pricing and comprehensive IT management features. The software allows them to compete with larger companies in the RMM market
New Users to Remote Access and Help Desk Services: These are individuals or businesses that are new to using remote access and help desk services. Atera would be beneficial for them as it aids in network monitoring and task management, offers sophisticated reporting methods, and provides dynamic and flawless remote access. The software's customer service and help desk support are also extremely approachable.
IT Companies: These are companies that provide a range of IT services to other businesses. They would find Atera useful for its robust scripting features, dependable patch management, and easy remote access to clients. However, they may experience some issues with the software's performance and customer support
Atera Reviews
4.5
Atera rating
4.5
Ease of use
4.5
Customer service
4.7
Value for money
4.6
Likelihood to recommend
4.2
Features
22 Atera Reviews
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Kayla M
Atera: Exceeding Expectations with Powerful Patch Management
I've found the software's patch management feature to be incredibly useful in maintaining system security. Overall, Atera has exceeded my expectations and I would highly recommend it to other IT professionals.
August 31, 2024
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Kimberly
Exceptional, Evolving Software with Outstanding Support
I believe that Atera is an incredibly valuable product, enabling me and other users to operate as a larger team. The support is always there when needed, and the team is excellent, always delivering what is necessary. The shared libraries for scripts and SNMP templates are great time-savers, though it's crucial to personally vet the scripts. The AI features are not just for show, they can save a lot of time when used properly. The developers are responsive and incorporate requested features. However, I'm frustrated that I can't add a user to multiple devices. The time tracking interface also falls short compared to other larger vendors. I chose Atera because it provides great value for money and has a fantastic support staff.
August 27, 2024
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Dennis J
Excellent RMM Solution at an Unbelievable Value
I find Atera to be a great RMM solution at an incredible price. It's an excellent monitoring and management tool that offers nearly all the functionalities of its pricier competitors, but at a fraction of the cost. We switched from Datto to Atera earlier this year, significantly reducing our expenses without sacrificing management capabilities. The inclusion of a free version of Splashtop has been beneficial in situations where Teamviewer failed. I appreciate that the features are constantly updated with new, useful additions that are released and documented monthly.
August 18, 2024
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Helen Rodriguez
Deteriorating Quality of Atera
I've been using Atera since 2015 and have seen many improvements over the years. However, since 2019, the quality has started to decline. The website is slow, the remote support often fails, and there seems to be a lack of genuine support. Whenever I report a problem, I usually get a generic response suggesting I clear my cookies and history, which doesn't fix the issue. As an IT company, we can identify a problem and clearing our browsers won't fix their issues. It's embarrassing when I can't assist a customer remotely due to system failures. I'm thinking about switching to another RMM. Atera's price point is excellent, but only if it worked properly. The remote feature has been consistently failing since January 2019. Customer support is responsive, but in a generic way. The vendor responded to my feedback, admitting that their old infrastructure was tested as they grew and expanded their customer base, which may have caused performance issues.
August 12, 2024
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Juan R
Simply Outstanding!
After trying several different RMM & PSA solutions in a short time, Atera has been a breath of fresh air for me. It's powerful, easy to navigate, and has an excellent user interface. Moreover, the staff and customer service are simply outstanding. Thank you, Atera!
August 5, 2024
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Peter
Our Uncompromising and Showy IT Monitoring System
I really appreciate Atera as it allows me to monitor multiple devices without any additional costs. It offers efficient server monitoring and enables me to quickly address network issues. I can simultaneously monitor more than one device at no extra cost and the interface is user-friendly. So far, I have no complaints about it. The vendor responded positively, expressing happiness that their interface has facilitated an easy and efficient experience for me. They confirmed that their goal is to allow quick resolution of network issues and simultaneous monitoring of multiple devices without extra charges. They were pleased that Atera has fulfilled my needs without any dissatisfaction. They responded in November 2023.
July 29, 2024
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Georgina G
Intermediate RMM and PSA Solution with Atera
I appreciate Atera's combination of helpdesk and RMM/PSA features, as it eliminates the need for multiple systems to meet our support objectives. The product is maturing and actively being developed, and while there are a few issues, they are usually resolved easily by Atera's support team. The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. The pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested. However, the helpdesk does not allow the technician to truncate the message trail when replying, which can make the messages between technician and customer very long. The reporting feature is improving, but there are not enough options to get reports just the way I want them. I chose Atera because of its low cost and appealing feature set. I switched from LogMeIn.
July 20, 2024
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Donna Garcia
Versatile IT Solution with Atera
My experience with Atera has been positive, particularly for those new to remote access and help desk services. It aids in network monitoring and task management. Atera shines in IT ticketing and infrastructure, offering alerts, notifications, and sophisticated reporting methods. The customer service and help desk support are extremely approachable. The remote access is dynamic and flawless, with nothing for me to dislike.
July 14, 2024
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Ralph Jones
Atera - Exceptionally Useful and Competent Tool
I value Atera for its server monitoring abilities and outstanding call center management features. It acts as a fantastic help desk solution for our business and has fulfilled all our expectations since its implementation.
July 8, 2024
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Olivia R
Why Atera is Essential for Most Businesses
I appreciate Atera's numerous IT management features, particularly its easy ticket handling. I'm impressed by its remote support and management features. Atera has consistently been excellent for all our remote management needs without any issues.
July 1, 2024
