General information about Atera
Atera is the all-in-one IT management platform that transforms how IT professionals and Managed Service Providers (MSPs) monitor, manage, and automate their technology environments. Built on the cloud, Atera is designed to offer a seamless blend of Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools, coupled with powerful remote access capabilities. This integration provides IT teams with the tools they need to tackle real-time issues efficiently, enhance operational flows, and deliver superior IT service.
The platform is particularly renowned for its AI-driven functionalities, such as automated ticket tagging and dynamic script generation, which significantly reduce manual labor and enhance the efficiency of IT operations. Atera's intuitive interface allows for quick onboarding, while its per-technician pricing model makes it a cost-effective solution for businesses of all sizes looking to scale their IT services without escalating costs.
Security is a cornerstone of Atera, with robust measures in place to ensure data protection, compliance with major regulatory standards, and advanced encryption methods to safeguard client information. Whether you're managing network health, automating routine tasks, or providing remote support, Atera equips you with the tools to maintain a proactive stance on IT management.
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See alternatives to Atera like ConnectWise Control or Kaseya.
Expert review on Atera
Alright, gather 'round, fellow entrepreneurs and startup enthusiasts! Today, we're uncovering the secret behind Atera, the software that promises to revolutionize your IT management. 🔍
Picture this - a software that combines remote monitoring and management, professional services automation, and remote control all in one neat package. 🎁 With Atera, you can streamline your IT operations like a boss and keep your clients' tech running smoothly. 💻
Whether you're a tech whiz running a small IT business or a medium-sized company in need of some serious tech TLC, Atera has got your back. 🚀 This all-in-one platform empowers you to monitor systems, resolve issues remotely, and keep your clients happy - all while sipping coffee in your PJs. ☕️ Atera's intuitive interface and user-friendly features take the headache out of IT management, leaving you with more time for the important stuff (like binge-watching your favorite show on Netflix 😉).
Now, I know what you're thinking - great software comes with a hefty price tag, right? Wrong! Atera offers flexible pricing plans that won't break the bank. 🏦 From the Professional plan for solo warriors to the Master plan for growing teams, there's an option for every budget💰
While we're big fans of Atera, we understand that everyone has different needs and preferences. So, if you're searching for alternatives, we've got some juicy options for you. 👀 Check out tools like NinjaRMM, Syncro, and SolarWinds for your IT management needs. 🛠️
- More alternatives to Atera
Customer Success Manager
Atera features
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Automated IT processes
Atera automates routine IT tasks like patch management and script execution, reducing manual work and increasing efficiency, allowing IT teams to focus on more strategic activities.
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Remote access
With Atera, technicians can remotely access and manage client devices securely, facilitating immediate response to issues and support requests without the need for on-site visits.
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Comprehensive reporting and analytics
The platform offers detailed reports and insights into IT operations, helping managers make informed decisions and track performance metrics to assess the effectiveness of their IT strategies.
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Remote Monitoring and Management (RMM)
This feature enables real-time monitoring of IT infrastructure, providing alerts for system issues before they escalate, thus ensuring continuous system health and minimizing downtime.
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Professional Services Automation (PSA)
Atera integrates essential PSA functionalities like ticketing, billing, and project management into a single platform, streamlining operations and improving service delivery.
22 Atera Reviews
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Kayla M
Atera: Exceeding Expectations with Powerful Patch Management
I've found the software's patch management feature to be incredibly useful in maintaining system security. Overall, Atera has exceeded my expectations and I would highly recommend it to other IT professionals.
August 31, 2024
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Kimberly
Exceptional, Evolving Software with Outstanding Support
I believe that Atera is an incredibly valuable product, enabling me and other users to operate as a larger team. The support is always there when needed, and the team is excellent, always delivering what is necessary. The shared libraries for scripts and SNMP templates are great time-savers, though it's crucial to personally vet the scripts. The AI features are not just for show, they can save a lot of time when used properly. The developers are responsive and incorporate requested features. However, I'm frustrated that I can't add a user to multiple devices. The time tracking interface also falls short compared to other larger vendors. I chose Atera because it provides great value for money and has a fantastic support staff.
August 27, 2024
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Dennis J
Excellent RMM Solution at an Unbelievable Value
I find Atera to be a great RMM solution at an incredible price. It's an excellent monitoring and management tool that offers nearly all the functionalities of its pricier competitors, but at a fraction of the cost. We switched from Datto to Atera earlier this year, significantly reducing our expenses without sacrificing management capabilities. The inclusion of a free version of Splashtop has been beneficial in situations where Teamviewer failed. I appreciate that the features are constantly updated with new, useful additions that are released and documented monthly.
August 18, 2024
Atera: Pros & Cons
Pros
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AI-powered automation: Atera leverages AI to automate routine tasks like ticketing and patch management
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All-in-one solution: Atera combines RMM, PSA, and remote access into a single platform
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Cost-effective pricing: The per-technician pricing model makes Atera particularly attractive for IT service providers
Cons
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Learning curve: New users may experience a learning curve as they familiarize themselves with the integrated nature of the platform and the depth of features offered
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Limited customization: Some users report that while Atera offers a wide range of features, the customization options for specific tools or workflows are limited compared to some more specialized software solutions
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Integration with third-party tools: Although Atera integrates well within its own ecosystem, there can be challenges in integrating it seamlessly with other third-party tools
Why is Atera better than other IT Management software?
Atera is more suitable for small businesses thanks to its good value for money than ConnectWise Control: 4.7 vs 4.6
Atera has more features than ConnectWise Control: 131 vs 58
Atera is a better solution for customer support than Kaseya: 4.5 vs 3.6
Atera is easier to set up than Kaseya: 4.5 vs 3.6
Atera is more versatile than Altaro vm backup: 131 vs 62
Atera is more versatile than Syxsense: 131 vs 127
Atera is more versatile than Ninjaone: 131 vs 98
Atera has better positive reviews compared to Cleanmymac x: 95 vs 94
