What is Kaseya?
Pros from reviewers
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Comprehensive Monitoring and Management: Kaseya VSA provides detailed control and automation for remote monitoring and management of user PCs, improving IT security and software deployment
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Scalability: Kaseya VSA can grow with your business, providing a comprehensive tool that meets all needs from remote access and patch management to software/hardware auditing and asset management.
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Remote Management: Kaseya VSA allows for remote management of client sites, reducing the need for physical visits and increasing efficiency
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Automation: The software excels in automation, enabling tasks such as patch deployment and fixes to be scheduled and run overnight, saving time and effort
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User-friendly and Dependable: Kaseya VSA is user-friendly and reliable, enhancing productivity by providing tools such as patch management, cloud backup, software deployment, and remote desktop support
Cons from reviewers
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Persistent GUI issues: The software has persistent GUI issues that have remained unresolved for years, including screens not refreshing, inconsistent filtering, misleading wording in scheduling boxes, and difficulty in selecting multiple items
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Inconsistent app functionality: The app's functionality can be inconsistent, with certain features not always working as expected
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High cost and additional purchases: Features that should be included in the base version require additional purchases, making the cost quite high for a remote management product
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Poor customer support: The customer support is often unresponsive and lacks sufficient training on the software, with unresolved tickets remaining open for weeks or even months
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Billing issues: There have been numerous complaints about the billing system, including double charging, charging for unsubscribed products, and a lack of response to queries about these issues.
Main features
Starting Price
Free Plan
Integrated backup and disaster recovery
Powerful endpoint security
All-in-one business management solution
Remote monitoring and management
Automated patch management
Starting Price
N/A
Free Plan
No
Integrated backup and disaster recovery
Powerful endpoint security
All-in-one business management solution
Remote monitoring and management
Automated patch management
How Kaseya compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Kaseya best for according to our reviewers?
IT Technicians: Technicians can use Kaseya VSA for remote monitoring and management of user PCs, providing detailed control and automation
IT Teams: Kaseya VSA enhances the productivity of IT teams by providing user-friendly and dependable tools for patch management, cloud backup, software deployment, and remote desktop support
MSPs (Managed Service Providers): Kaseya VSA is instrumental for MSPs, offering remote control of clients, Windows/Office patching capabilities, and a range of customizable features
SMEs (Small and Medium Enterprises): Despite some negative reviews regarding customer support and billing, SMEs might find Kaseya VSA useful for its comprehensive tools for remote access, patch management, software/hardware auditing, and asset management.
IT Security Managers: These professionals can use Kaseya VSA to manage and update multiple devices, identify outdated software, and deploy new software
Kaseya Reviews
4.0
Kaseya rating
3.6
Ease of use
3.6
Customer service
3.7
Value for money
3.8
Likelihood to recommend
4.1
Features
26 Kaseya Reviews
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Emily Garcia
Budget-Friendly System Management with Kaseya
I consider Kaseya VSA a comprehensive tool that meets all our needs, from remote access and patch management to software/hardware auditing and asset management. It provides similar functionality to SMS/SCCM or LanDesk but at a much lower cost, and even includes options for additional endpoint protection management. However, I faced some issues with getting the VSA front-end to work on our shared IIS server. I ended up creating a separate VM for VSA, which was a straightforward solution but added another host to manage. Looking back, I probably should have contacted Kaseya Support for assistance, but since I had licenses and VM host overhead available, creating a new VM for VSA seemed like the fastest solution.
September 28, 2024
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Louis Davis
Powerful Scripting Feature in Kaseya: Automating Complex Tasks for Time Savings
I've found the scripting feature in Kaseya to be very powerful. It allows us to automate complex tasks, saving us valuable time
September 24, 2024
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Tamsin
Kaseya: Ensuring Data Safety and Easy Restoration with Backup and Disaster Recovery Solution
Kaseya's backup and disaster recovery solution has given us peace of mind knowing that our data is safe and can be easily restored in case of any unforeseen incidents.
September 17, 2024
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John
Informative Insights: Kaseya's Excellent Reporting Feature for Informed IT Infrastructure Decisions
The reporting feature in Kaseya is excellent. It provides detailed insights that help us make informed decisions about our IT infrastructure
September 7, 2024
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Zoe F
Kaseya: A Game-Changer for IT Productivity, Boosting Efficiency by 1%
Kaseya assists my IT team in their daily tasks, enhancing their productivity. It's user-friendly and highly dependable. I especially value the remote access tools that enable me to oversee all the systems in the office. From patch management, cloud backup, software deployment, to remote desktop support, Kaseya provides everything. It allows me to manage my users' computers with a single click, whether they are in the office or at a client's location. However, I find Kaseya's support to be occasionally slow in responding and resolving tickets. I'm uncertain if it's due to a language barrier or my inability to clearly explain the issues, but it typically takes several attempts over a few days to resolve an issue.
September 3, 2024
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Patricia M
Persistent Communication: My Experience with Kaseya's Mailing List
I've been on Kaseya's mailing list for a while now and their persistence is truly commendable! Even after I've unsubscribed, they make sure to keep me in the loop with their latest updates and offerings. It's like they really don't want me to miss out on anything! This has happened FIVE times already. It's quite impressive how dedicated they are to keeping their customers informed.
August 26, 2024
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Michael Williams
Efficient IT Support: Streamlining Processes with Kaseya's Ticketing System
Kaseya's ticketing system has streamlined our IT support process. It's now easier to track, manage, and resolve issues
August 20, 2024
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Randy J
Unparalleled Control: Kaseya's Centralized Network Management
The level of control Kaseya provides over our IT environment is unparalleled. We can now easily manage multiple networks from one central location
August 10, 2024
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Carolyn B
Kaseya: A Game-Changer for Network Administrators
As a network administrator, Kaseya has been a game-changer for me. Its patch management feature ensures that all our systems are up-to-date and secure
August 3, 2024
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Yael M
Mastering Kaseya VSA: A Breeze for New Techs
I have used various software like Screen Connect, Teamview, and Logmein before, but I find Kaseya to be the best. It has been a crucial tool at our MSP for years. It was easy to deploy, update, and simple for new technicians to learn. It offers all the features we need to support our clients remotely without any issues. Currently, I have no complaints about it, everything is working as promised and Kaseya is regularly updated. The VSAX has been delayed, but that's not a problem.
July 28, 2024
