Instatus is a SaaS software that enables businesses to swiftly create appealing and pertinent status pages. It serves as a real-time communication tool, keeping customers updated about the status of services. This user-friendly platform enhances transparency, improves customer trust, and reduces support tickets, making it an essential tool for businesses aiming for efficient customer service.

  • 01Pros and cons from reviewers
  • 02Main features
  • 03What is Instatus?
  • 04How Instatus compare to similar software?
  • 05Who is Instatus best for according to our reviewers?
  • 06Instatus Reviews

What is Instatus?

Instatus is an online platform designed to keep customers informed about the status of the services a company offers. It generates a status page in just a few minutes, providing all necessary information to the customer promptly. This prevents dissatisfaction and frustration from building up among customers, as their needs are met proactively. Even during service downtime, customers remain satisfied due to access to quality information, which boosts their confidence in the company's reliability and reduces the creation of trouble tickets. This lightens the load on service departments, allowing agents to focus on other tasks. Instatus not only maintains customer happiness and loyalty over time, but also saves companies valuable time and significantly reduces costs by offering powerful status pages at competitive rates.

Pros from reviewers

  • Excellent user interface and experience: Users have highlighted Instatus' user-friendly, intuitive, and visually appealing interface, which enhances the overall user experience

  • Affordable and cost-effective: Instatus offers a range of features at a significantly lower price than other status page providers, making it an excellent choice for small businesses and non-profits

  • Supports unlimited subscribers: Instatus allows users to subscribe for updates, supporting an unlimited number of subscribers, which is a valuable feature for keeping users informed

  • Quick and easy setup: Instatus is praised for its quick and easy setup process, with users able to integrate it with other support tools and customize it to their needs in less than an hour

  • Responsive and supportive team: The Instatus team is highly responsive and open to feedback, providing excellent customer service and support.

Cons from reviewers

  • Limited email notification customization: Email notifications cannot be configured to appear as if they're coming from a user's domain unless they use one of the email providers that Instatus integrates with

  • Absence of automatic status change feature during maintenance: Users have noted that an automatic status change feature during maintenance periods would be beneficial

  • No option for shorter domain for free status page: Users have suggested that offering a shorter domain for the free status page would be an improvement

  • Limited control over user account: Some users have expressed a desire for more control over their account, such as the ability to reset their password.

  • Lack of automatic website/app pings: Instatus does not have the capability to automatically check if a user's site is down, requiring integration with other tools for automatic updates

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Main features

Starting Price

$20

/ month

Free Plan

No

Connect with popular chat platforms

Easily automate your status

Quick and easy customization

Build customer loyalty

Communicate your status with ease

1 year free on Pro Plan on Instatus

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Who is Instatus best for according to our reviewers?

  • Small Business Owners: They find Instatus cost-effective and visually appealing. The software is quick to set up and supports unlimited subscribers, making it an affordable way to keep users updated

  • Developers: They find Instatus to be a fantastic alternative to other status page software. It's not only more cost-effective, but also highly customizable. The modifications are quick and immediate, and it provides a broad range of customization options

  • Tech Startups: These users appreciate the software's user-friendly interface and its integration capabilities with other support tools. They also value the customizability of the software as it allows them to configure it according to their growing needs

  • Nonprofit Organizations: Instatus is a cost-effective solution for nonprofits to keep their users updated on any technical issues. The software allows them to generate incidents, associate them with third-party monitoring services, and subscription services

  • Users of Uptime Monitoring Services: These users appreciate how Instatus integrates flawlessly with uptime monitoring services like Uptime Robot, immediately reporting any outages or downtime to their customer-facing page.

  • 1 year free on Pro Plan on Instatus

    Get 1 year free on Pro Plan on Instatus and up to $240 savings with Secret.

    Get Instatus deal

    Instatus Reviews

    4.8

    Instatus rating

    19 Instatus Reviews

    4.8 (19 reviews)
    Leave a review
    • Diane E

      Highly Recommended: Instatus - A Reliable and User-Friendly Status Tracking Tool with Excellent Value

      it offers excellent value for money, especially considering the range of features it offers. Overall, I would highly recommend Instatus to any business looking for a reliable, user-friendly, and effective status tracking tool

      August 10, 2024

    • Susan W

      Tailored Perfection: Commendable Reliability of Instatus

      we were able to tailor the software to suit our specific needs perfectly. The reliability of Instatus is commendable

      August 3, 2024

    • Justin G

      Exceptional Customer Service and Customization with Instatus

      they were responsive, helpful, and ensured that we were able to make the most of their software. The customization options offered by Instatus are second to none

      July 30, 2024

    • Ralph

      Effortless and Efficient Status Page Solution

      The user interface of Instatus is outstanding, offering a fantastic experience throughout the platform. It integrates flawlessly with uptime monitoring services like Uptime Robot, immediately reporting any outages or downtime to my customer-facing page. Unlike other options, Instatus isn't packed with unnecessary features and provides an excellent API and documentation for automating status reporting in my product. The service is top-notch, and the setup process is swift and straightforward. It offers numerous integrations, supports custom HTML, CSS, JS, and is feature-rich with many customization options and a flexible API. I have no complaints about this service. Whenever I faced an issue, the team was able to solve it instantly. I switched to Instatus from StatusPage because it was too costly, and Instatus provides the same or even better features at a more affordable price. The vendor responded to my review in June 2021, expressing their appreciation.

      July 22, 2024

    • Kevin Rodriguez

      Superb Software, Approachable Creator

      I really value everything that Instatus provides. They offer the same services as a typical status page, but at a more cost-effective rate. As I operate a nonprofit, we utilize our status page to keep our users updated on any technical issues. With Instatus, we can generate incidents, associate them with third-party monitoring services, and subscription services. It even comes with Discord notifications, which are quite trendy nowadays. The provided documentation is superb and easy to comprehend. I was able to set everything up in less than 20 minutes, and linking a custom domain was even simpler! I did propose a feature to the founder on the Instatus Slack for incidents to be automatically generated using a custom template when a third-party monitoring system identifies an outage. Other than that, everything appears and functions wonderfully! I selected Instatus primarily due to its pricing and the approachability of the founder. The vendor responded to my review in July 2021, expressing their appreciation.

      July 13, 2024

    • Robert

      Seamless Transition with Instatus Customer Service

      it made the transition seamless and hassle-free. I was particularly impressed by Instatus' customer service

      July 6, 2024

    • Jose

      Exceptional Service at Unbeatable Value

      Instatus is an incredible service that offers a status page without any restrictions or high costs. It's user-friendly and has a supportive team. I have no complaints, everything is fantastic. I switched to Instatus as it provides the same features for 75% less cost and also offers a wide range of other services' paid features for free. The vendor responded to my review in June 2021, expressing their pleasure that I enjoyed their service.

      July 1, 2024

    • Sarah Davis

      User-Friendly and Affordable: Instatus Review

      even those with little technical knowledge were able to navigate it with ease. The affordability of Instatus is another major advantage

      June 22, 2024

    • Laura C

      Excellent, Feature-Packed Service at a Fantastic Value

      I am extremely pleased with Instatus' overall service and product. It's user-friendly, neat, easy to comprehend, and highly expandable. Despite being relatively new and having a few minor problems, the support response is outstanding. I selected Instatus because it was the most expandable, had the most intuitive interface for both administrators and users, provided the best overall value, and offered the best support for the price. The vendor responded to my review, pledging to address the minor issues.

      June 16, 2024

    • Theresa Johnson

      Instatus: Boosting Efficiency with Ease

      it has certainly helped us increase our efficiency. The ease of use of Instatus is one of its standout features

      June 9, 2024

    1 to 10 of 19 results

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