What is NinjaOne?
Pros from reviewers
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User-friendly interface: NinjaOne’s intuitive design minimizes the learning curve, making it accessible for IT teams of all skill levels. Its straightforward navigation allows users to quickly manage endpoints and perform tasks efficiently
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Robust automation capabilities: The platform excels in automating repetitive IT tasks such as patch management, software deployment, and alert responses. This reduces manual effort, minimizes errors, and frees up time for strategic initiatives
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Comprehensive endpoint management: NinjaOne provides centralized control over all endpoints, including desktops, laptops, servers, and mobile devices. Its real-time monitoring and remote troubleshooting features ensure devices remain secure and operational12.
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Strong security features: With automated patch management, endpoint security monitoring, and backup solutions, NinjaOne helps organizations maintain a strong security posture, protect against vulnerabilities, and ensure compliance
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Scalable and cloud-based: NinjaOne’s cloud infrastructure ensures quick deployment, accessibility from anywhere, and scalability to meet the needs of growing businesses or MSPs managing multiple clients
Cons from reviewers
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Limited advanced customization: While NinjaOne offers a comprehensive set of features, it lacks some advanced customization options that specialized IT management tools might provide, which could be a limitation for complex IT environments
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Higher pricing: Compared to some competitors, NinjaOne’s pricing structure can be a concern, especially for smaller businesses or teams with limited budgets. This may make it less accessible for certain organizations
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Inconsistent customer service: Some users have reported variability in the quality of customer support, particularly after being transferred to new representatives. This can lead to frustration when resolving critical issues
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Limited reporting flexibility: While NinjaOne provides reporting and analytics, some users find the options to be less robust or customizable than desired, limiting the depth of insights for decision-making
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Mobile app limitations: The mobile app lacks some key features available in the desktop version, which can hinder productivity for users who rely on mobile access for IT management tasks
14-day free trial on NinjaOne
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Main features
Starting Price
Free Plan
Mobile device management (MDM)
Automated patch management
Unified endpoint management
Remote monitoring and management
Comprehensive reporting and analytics
Starting Price
N/A
Free Plan
No
Mobile device management (MDM)
Automated patch management
Unified endpoint management
Remote monitoring and management
Comprehensive reporting and analytics
14-day free trial on NinjaOne
Get 14-day free trial on NinjaOne and up to $50 savings with Secret.
How NinjaOne compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
Who is NinjaOne best for according to our reviewers?
Managed service providers (MSPs) seeking efficiency: NinjaOne is perfectly suited for MSPs looking to streamline their operations, automate routine tasks, and deliver exceptional service to their clients. The platform's unified interface and comprehensive features enable MSPs to manage multiple clients efficiently, reduce overhead costs, and improve profitability.
Small to mid-sized businesses (SMBs) needing centralized IT management: SMBs with limited IT resources can benefit greatly from NinjaOne's centralized management capabilities. The platform simplifies IT operations, enhances security, and provides the tools needed to effectively manage their IT infrastructure without requiring a large IT team.
Organizations with remote or hybrid workforces: NinjaOne's remote monitoring, management, and access features make it an excellent choice for organizations with remote or hybrid workforces. The platform enables IT professionals to securely support and manage devices regardless of their location, ensuring productivity and minimizing disruptions.
IT departments looking to automate routine tasks: NinjaOne's automation capabilities are a game-changer for IT departments burdened with repetitive tasks. By automating patch management, software deployment, and other routine processes, NinjaOne frees up valuable time for IT staff to focus on strategic initiatives and innovation.
Businesses prioritizing endpoint security: NinjaOne's robust security features, including automated patch management, real-time monitoring, and threat detection, make it an ideal solution for businesses that prioritize endpoint security. The platform helps organizations protect against cyber threats, maintain compliance, and safeguard sensitive data.
14-day free trial on NinjaOne
Get 14-day free trial on NinjaOne and up to $50 savings with Secret.
NinjaOne Reviews
4.6
NinjaOne rating
21 NinjaOne Reviews
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Kyle W
Impressive Scalability of NinjaOne
Lastly, the scalability of NinjaOne is impressive. As our company has grown, it has been able to accommodate our increasing needs without any issues.
August 24, 2024
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Jean B
Revolutionizing RMM with NinjaOne
NinjaRMM has completely revolutionized my business by allowing us to manage all endpoints and provide excellent reporting that we can share with our clients. This has led to increased efficiencies and sales opportunities that we were previously missing. The software is incredibly user-friendly and its development rate is impressive. The interface is powerful yet simple, eliminating the need for extensive training for new staff as it's very intuitive. While it may still lack some features compared to other RMM solutions, these are being developed rapidly and there's a clear roadmap. We switched from Kaseya to NinjaRMM due to its ease of use and integrations that revolutionized our RMM usage.
August 20, 2024
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Gerald
Commendable Customer Support: Prompt Issue Resolution by NinjaOne
The customer support for NinjaOne is commendable. They are responsive and have always been able to resolve our issues promptly
August 13, 2024
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Samantha Smith
Impressive RMM Solution with NinjaOne
NinjaRMM has given us the ability to remotely manage and view our clients' technology stack, helping us address both current and potential issues. Before using this product, unexpected problems would interrupt our workflow. This software is excellent and crucial for our operations. The reporting tools and detailed information we get on each device is all we need. The ability to update systems with just a few clicks has saved us a lot of time. My only regret is not discovering this product earlier. We chose NinjaOne because they were honest, friendly, and seemed genuinely interested in us as customers. They were also very supportive during the trial period and answered all our questions.
August 4, 2024
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Alan Davis
Massive Value for Your Money!
I began with a demo of NinjaOne and was impressed by its simplicity and exceptional pricing. I don't often write positive software reviews, but I must praise this one. The software is user-friendly and provides numerous ways to monitor behind-the-scenes activities. The only downside, which isn't unique to NinjaOne, is that such products take some time to set up. I chose NinjaOne over GoTo/Join due to its cost-effectiveness and responsiveness. I switched to NinjaOne seeking a comprehensive solution designed to work in unison. I was able to save money and gain more insights from their products compared to the multiple tools I was previously using.
July 30, 2024
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Adam Davis
Game-Changing Asset Tracking: NinjaOne Simplifies Hardware and Software Management
NinjaOne's asset tracking feature is a game-changer. It has made keeping track of our hardware and software assets so much simpler
July 20, 2024
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Linda
Intuitive User Interface of NinjaOne
The user interface of NinjaOne is intuitive and easy to navigate. Even our less tech-savvy team members have had no trouble using it
July 14, 2024
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Deborah W
Exceptional Reporting Capabilities: Empowering Informed IT Infrastructure Decisions with NinjaOne
The reporting capabilities of NinjaOne are excellent. They provide valuable insights that help us make informed decisions about our IT infrastructure
July 8, 2024
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Bobby B
Excellent Solution for All Management Needs
I believe NinjaOne is fantastic and their representative has always been supportive. He used to check in every few weeks and was consistently helpful. However, I was transferred to a new representative who has only communicated with me once. If possible, I would request my previous representative back as he was outstanding. I value the cost and features of NinjaOne. Whenever I require assistance, I can contact my representative who aids me in obtaining direct access to support. The interface is still under development and it doesn't integrate with Malwarebytes Endpoint, my preferred endpoint, even though I buy Malwarebytes from Ninja. I switched to NinjaOne because my former software was acquired by ConnectWise and the support deteriorated quickly. I switched to Ninja and haven't looked back.
July 1, 2024
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Jacob J
Efficient Workflow Enhancement with NinjaOne's Seamless Integration
I appreciate the integration capabilities of NinjaOne. It seamlessly integrates with other tools we use, which has improved our workflow
June 22, 2024
