What is Vtiger CRM?
Pros from reviewers
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Comprehensive Business Management: Vtiger CRM provides a comprehensive platform for managing all aspects of a business, from sales and marketing to customer support and project management. It allows businesses to track all steps of the sales process, create service contracts, open tickets to solve customer requests, and even manage warehouse and logistics operations
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Customizability: Vtiger CRM is highly customizable, allowing businesses to create new modules, fields, and connections to suit their specific needs. This level of customization facilitates the creation of numerous workflows for different teams to collaborate on a centralized, highly customized build
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Cost-Effective: Vtiger CRM is a cost-effective solution for businesses, providing a wealth of resources and functionality at a fraction of the cost of other CRM software. This makes it an excellent choice for small companies with a limited budget
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Supportive Customer Service: Vtiger CRM is known for its outstanding customer support, always ready to assist with patience and dedication. They are constantly adding new features and improving the software, providing a significant advantage to businesses
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Health Management: Vtiger CRM can also be beneficial for individuals with health conditions causing mental fatigue and memory issues, as it helps in planning and organizing work, thus enabling them to continue working.
Cons from reviewers
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Ineffective alert system: The CRM aspect of vTiger has been criticized for its ineffective alert system, with users receiving too many emails daily and missing important follow-up reminders, suggesting a need for a more direct reminder system
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Complexity of certain features: Some users have reported that certain features, such as the project module, can be complex and not very user-friendly, making it difficult for less tech-savvy users to navigate
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Over-customization can be challenging: While vTiger is highly configurable to meet business needs, over-customization can become a challenge, making the software difficult to manage and navigate
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Limited functionality in some modules: Some users have reported that key functionalities are missing from certain modules and some have 'standard' settings that can't be bypassed, limiting the software's flexibility and customization options
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Difficulty in updating and adapting: Some users have found it challenging to update and adapt vTiger to modern times without community collaboration, suggesting that the software may not be as user-friendly or intuitive as other CRM solutions.
Main features
Starting Price
Free Plan
Sales pipeline
Customer service
Lead management
Email marketing
Mobile app
Starting Price
N/A
Free Plan
No
Sales pipeline
Customer service
Lead management
Email marketing
Mobile app
How Vtiger CRM compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Vtiger CRM best for according to our reviewers?
IT Companies: Vtiger CRM is an all-inclusive CRM, covering everything from sales to marketing to support. It greatly simplifies the sales process, allows easy tracking of opportunities, provides insights into clients' interests, and helps generate more leads. It integrates the support system with other departments, making work much easier.
Small Business Owners: These individuals can greatly benefit from Vtiger CRM as it provides a platform to share all business information, manage customer updates, SEO, and support. It's an affordable choice with excellent customer support, constantly adding new features and improving the software
Operations Managers: Vtiger CRM can be implemented into operations in a rolling planning manner, meeting most needs quickly. It offers superior price-performance ratio, quick implementation, simple user guidance, minimal user training required, and a wide range of functions
Recruitment Agencies: Vtiger CRM can be implemented into the recruitment process to manage prospects and sales department. It's simple to configure, modify, use, and adapt to specific needs
IT Security Services Companies: Vtiger CRM can be used as a CRM and project management tool in these companies. Despite some challenges with the alert system, it is highly configurable to meet business needs
Vtiger CRM Reviews
4.6
Vtiger CRM rating
4.0
Ease of use
4.0
Customer service
4.5
Value for money
4.2
Likelihood to recommend
4.2
Features
29 Vtiger CRM Reviews
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Philip Smith
Excellent Value and Customization Flexibility with Vtiger CRM
I found that vtiger-crm significantly enhanced our operations, despite some issues taking a long time to develop. I valued the software's modularity, which allowed me to combine modules as needed, facilitating the creation of numerous workflows for different teams to collaborate on a centralized, highly customized build. The software provided a lot of freedom, but some key functionalities were missing from certain modules and some had 'standard' settings that couldn't be bypassed. For example, the Mailroom module could only update certain types of records and couldn't update contacts. Likewise, the quote module only functioned once our inventory was in vtiger, limiting customization. I chose Vtiger CRM due to a peer recommendation, its versatility, low cost, and wide range of options.
October 19, 2024
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Gabriel B
Efficient Inventory Management with vTiger CRM
The inventory management feature of vTiger CRM has been a great help in keeping track of our stock levels and ensuring we never run out of products
October 13, 2024
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Patricia Martinez
Enhanced Productivity with vTiger CRM's Project Management Feature
The project management feature of vTiger CRM has improved our team's productivity. It allows us to assign tasks, set deadlines, and monitor progress all in one place
October 7, 2024
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Marie F
Top-tier Choice!
We implemented CRM into our recruitment process and installed VTiger to manage our prospects and sales department. Everything is flawless! It's simple to configure, modify, use, and adapt to our needs. It's a comprehensive software, although the email template could offer more design options. We transitioned to Vtiger CRM from SugarCRM because the latter was too slow and challenging to modify and adapt to our requirements.
October 1, 2024
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Megan R
V-tiger: A Comprehensive CRM Solution
I find V-tiger to be a comprehensive CRM tool that aids us in delivering top-notch support to our customers. We opted for V-tiger due to its supportive community and efficient support desk.
September 24, 2024
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Emma D
Genuine Vtiger CRM Review
In my honest opinion, I haven't found any other CRM that offers as much as vtiger-crm for the price. It's an all-inclusive CRM, covering everything from sales to marketing to support. It has greatly simplified our sales process, allowing us to easily track opportunities and keep all relevant information in one place. It's also been invaluable for our marketing efforts, providing insights into our clients' interests and helping us generate more leads. As an IT company, having a support system integrated with our other departments has made our work much easier. Using a separate system for support was always a hassle, but with vtiger-crm, everything works together seamlessly. I've used other CRMs, and while some are great, vtiger-crm has proven to be a one-stop shop for us.
September 15, 2024
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Stephanie J
CRM Once Empowered by Community, Now Neglected by Manufacturer
In general, I find the CRM to be quite good, but it's challenging to update and adapt it to modern times without community collaboration. It's incredibly powerful for use, understanding, and customization. It was one of the best open-source CRMs from 2004-2014, handling the income and outcome process of any mid-size organization. The tools provided by the community complemented it and made it strong and powerful. However, the manufacturer seems to have forgotten the community and focused its efforts on the On Demand version, neglecting the community that helped it develop and grow globally. Today, it's positioned as a standard CRM that barely offers valuable features to the market, as it's no longer open source. I chose Vtiger CRM because of its open-source nature, community, functionality, flexibility, and power, which are undoubtedly some of its main features.
September 10, 2024
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Jonathan
The True CRM, User-Friendly and Highly Integrated into Your Business.
I have been using VTiger for many years and find it simple to manage the data inputted. I appreciate the ability to modify and create new modules to enhance the traceability of information for sales and support departments. VTiger also enables the publication of a customer portal with just a few clicks, offering another access channel for technical support. The smartphone app has been particularly useful when I'm out of the office. The reporting feature is excellent, especially as it allows me to build my own custom metrics to report on.
September 1, 2024
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Kimberly Williams
vTiger: Exceptionally Customizable and Versatile CRM
I find vTiger to be highly configurable, which is excellent. However, this feature becomes necessary due to its lack of integrations with other resources. The pricing is reasonable for a CRM, and if you're beginning to use multiple tools included in pricier CRM's, it could influence your choice. For a solid, customizable option at an affordable price, I believe vTiger is a good pick.
August 26, 2024
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Jett M
VTiger: Affordable and Resource-Rich CRM Solution
I am extremely satisfied with vTiger, even though it's not SalesForce. I feel like I am working with a company that genuinely cares about me and is constantly striving to improve my business. It provides a wealth of resources and is an excellent choice for a small company with a limited budget. The customer support is outstanding, always ready to assist with patience and dedication. They are constantly adding new features and improving the software. However, some features, like the project module, are complex to use and not very user-friendly. The email campaign module is good, but could use some improvements, especially when trying to resend a campaign. I wish it could generate a campaign URL like MailChimp does. As a small company, I would like the CRM to allow us to adopt different identities. For example, I am the CEO, but sometimes I act as a support agent, so I would like the CRM to let me change my name in such cases to give the impression that we are a larger company.
August 18, 2024
