What is Vtiger CRM?
Pros from reviewers
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Comprehensive Business Management: Vtiger CRM provides a comprehensive platform for managing all aspects of a business, from sales and marketing to customer support and project management. It allows businesses to track all steps of the sales process, create service contracts, open tickets to solve customer requests, and even manage warehouse and logistics operations
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Customizability: Vtiger CRM is highly customizable, allowing businesses to create new modules, fields, and connections to suit their specific needs. This level of customization facilitates the creation of numerous workflows for different teams to collaborate on a centralized, highly customized build
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Cost-Effective: Vtiger CRM is a cost-effective solution for businesses, providing a wealth of resources and functionality at a fraction of the cost of other CRM software. This makes it an excellent choice for small companies with a limited budget
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Supportive Customer Service: Vtiger CRM is known for its outstanding customer support, always ready to assist with patience and dedication. They are constantly adding new features and improving the software, providing a significant advantage to businesses
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Health Management: Vtiger CRM can also be beneficial for individuals with health conditions causing mental fatigue and memory issues, as it helps in planning and organizing work, thus enabling them to continue working.
Cons from reviewers
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Ineffective alert system: The CRM aspect of vTiger has been criticized for its ineffective alert system, with users receiving too many emails daily and missing important follow-up reminders, suggesting a need for a more direct reminder system
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Complexity of certain features: Some users have reported that certain features, such as the project module, can be complex and not very user-friendly, making it difficult for less tech-savvy users to navigate
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Over-customization can be challenging: While vTiger is highly configurable to meet business needs, over-customization can become a challenge, making the software difficult to manage and navigate
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Limited functionality in some modules: Some users have reported that key functionalities are missing from certain modules and some have 'standard' settings that can't be bypassed, limiting the software's flexibility and customization options
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Difficulty in updating and adapting: Some users have found it challenging to update and adapt vTiger to modern times without community collaboration, suggesting that the software may not be as user-friendly or intuitive as other CRM solutions.
Main features
Starting Price
Free Plan
Sales pipeline
Customer service
Lead management
Email marketing
Mobile app
Starting Price
N/A
Free Plan
No
Sales pipeline
Customer service
Lead management
Email marketing
Mobile app
How Vtiger CRM compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is Vtiger CRM best for according to our reviewers?
IT Companies: Vtiger CRM is an all-inclusive CRM, covering everything from sales to marketing to support. It greatly simplifies the sales process, allows easy tracking of opportunities, provides insights into clients' interests, and helps generate more leads. It integrates the support system with other departments, making work much easier.
Small Business Owners: These individuals can greatly benefit from Vtiger CRM as it provides a platform to share all business information, manage customer updates, SEO, and support. It's an affordable choice with excellent customer support, constantly adding new features and improving the software
Operations Managers: Vtiger CRM can be implemented into operations in a rolling planning manner, meeting most needs quickly. It offers superior price-performance ratio, quick implementation, simple user guidance, minimal user training required, and a wide range of functions
Recruitment Agencies: Vtiger CRM can be implemented into the recruitment process to manage prospects and sales department. It's simple to configure, modify, use, and adapt to specific needs
IT Security Services Companies: Vtiger CRM can be used as a CRM and project management tool in these companies. Despite some challenges with the alert system, it is highly configurable to meet business needs
Vtiger CRM Reviews
4.6
Vtiger CRM rating
4.0
Ease of use
4.0
Customer service
4.5
Value for money
4.2
Likelihood to recommend
4.2
Features
29 Vtiger CRM Reviews
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Jonathan Jones
Streamlining Sales with Intuitive Software Features
its intuitive interface and robust features have significantly streamlined our sales process. The software's ability to track leads, opportunities, and customer interactions has been invaluable in improving our conversion rates
June 4, 2024
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Jennifer Smith
vTiger CRM's Email Marketing: A Game-Changer for Customer Engagement
I am particularly impressed with the email marketing feature of vTiger CRM. It has made it easier for us to reach out to our customers and keep them engaged
May 28, 2024
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Brittany Garcia
Unified Business Integration with Vtiger-CRM
I believe Vtiger is an excellent tool for businesses as it integrates all levels. It not only combines all internal communications but also adapts to the company's needs. From Sales to HR, Vtiger offers a range of tools that simplify work for managers and employees.
May 20, 2024
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Teresa J
Rescued My Professional Existence!
I own and operate two businesses, one in partnership with a close friend who also runs another company. Since we started in 2010/2011, we've been using Vtiger since 2013 to share all our business information, providing a significant advantage to our small companies and assuring our customers. In 2014, I fell ill with ME/CFS, a condition causing mental fatigue and memory issues, making it hard for me to plan my work. Without Vtiger, I would have had to stop working. From the start, we've been creating new modules, checklists, and project management methods in Vtiger to expand our team and have them work in the same way we do. We have modules for customer updates of Wordpress sites, SEO management, and support. Despite some challenges, we've managed to keep going.
May 12, 2024
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Helen D
Efficient Customer Relationship Management with vTiger CRM
I have found vTiger CRM to be an incredibly efficient tool for managing customer relationships
May 7, 2024
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Judson G
Discovering the Unique Focus and User-Friendly Interface of Vtiger CRM
I find vtiger CRM to be a uniquely focused CRM system. It's designed in such a way that it encourages me to concentrate on one event or task at a time, which really helps me to stay organized and avoid multitasking errors. Plus, the system update brought a refreshing change, simplifying the interface and making it even more user-friendly. The saying value for money truly applies to this software. I would highly recommend giving this CRM a try!
April 28, 2024
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Alice Brown
Exceptional Customer Support: vTiger CRM's Responsive Assistance
The customer support provided by vTiger CRM is top-notch. They are responsive and always ready to help whenever we encounter any issues
April 21, 2024
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Jacob
Customization Options in vTiger CRM
The customization options offered by vTiger CRM are impressive. It allowed us to tailor the software to our specific needs, resulting in a more efficient workflow
April 16, 2024
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Nicholas Martinez
All Our Data Interlinked with vtiger-crm.
I love that vtiger-crm allows us to connect all the information from all areas of our company. This user-friendly software enables us to track all steps of the sales process, from the first call to a prospect to the mailing of invoices. It's very useful for our daily needs and makes it easier for our auditors to collect specific data from our administration and sales processes. It's very visual, allowing us to see account names, dates, quotes, files, etc. at a glance. We also use it extensively in our Technical Department for creating service contracts and opening tickets to solve customer requests. The reporting and reminder tools are fantastic for both the sales and support departments. We're increasingly using the marketing features to create lead generation campaigns, tracking how many contacts open an email, click on links, etc. Once familiar with the module configuration area, it's easy to create new connections, modules, fields, etc. We appreciate the high level of customization available. The Vtiger Support Team is always ready to help with any needs, going above and beyond to configure all areas as needed.
April 13, 2024
