What is SugarCRM?
Pros from reviewers
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Self-hosting capabilities: The ability to self-host the platform helps keep costs low and is a good option for those who are tech-savvy enough to install and maintain their own instance on a web server
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Reliable and functional: SugarCRM Community Edition is a reliable tool that provides enough functionality to record all necessary data, making it a great tool for tracking client data and deals
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User-friendly with excellent reporting: SugarCRM is easy to use and provides excellent results for reports and dashboards. It is user-friendly due to its simple design and provides reports and dashboards that are easy to understand
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Customizable and affordable: SugarCRM is straightforward to set up and its cloud-hosted environment requires minimal maintenance. It's easy for small teams to customize without the need for developers, and it is affordable
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Excellent customer support: SugarCRM has a strong customer support team that is very responsive. The SugarCRM team is supportive and provides excellent customer service.
Cons from reviewers
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Outdated interface: The user interface of SugarCRM is considered dated and can be difficult to navigate for those not familiar with the typical CRM data model concept
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High overall cost: Despite its functionality, some users find SugarCRM to be overpriced, especially for small organizations
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Lack of discipline in release schedules: Users have reported a need for stricter discipline regarding release schedules, code changes, and system recommendation documentation
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Slow and cumbersome platform: Some users have reported that the platform is slow, frequently refreshing and erasing progress while working
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Poor customer service: Users have reported poor customer service, with issues often dismissed as bugs without a clear resolution timeline.
Main features
Starting Price
Free Plan
AI-powered insights
Customer service tools
Customization and flexibility
Marketing automation
Sales automation
Starting Price
N/A
Free Plan
No
AI-powered insights
Customer service tools
Customization and flexibility
Marketing automation
Sales automation
How SugarCRM compare to similar software?
Product
Price
N/A
Free plan
No
Main features
Pros
Cons
Alternatives
Deal
No available deal at the moment
Who is SugarCRM best for according to our reviewers?
Open-Source Application Users: These users value the unique open-source CRM application and flexible deployment options of SugarCRM. They appreciate the Studio tool for creating without needing developers, but suggest improvements in release schedules, code changes, and system recommendation documentation
Marketing and Advertising Agencies: These agencies find SugarCRM to be an excellent fit for creating custom flows. They appreciate the supportive customer care team, superior dashboard visuals, and better price point compared to other CRMs. However, they find it challenging to incorporate processes involving external teams
Music Business Owners: These users appreciate the self-hosting capabilities of SugarCRM, which allows them to keep costs low and manage their own instance on their web server. They find the platform reliable and functional for recording necessary data
Daily Users: These users utilize SugarCRM on a daily basis, finding it easy to use and excellent for generating reports and dashboards. They appreciate the responsive customer support and the user-friendly design of the CRM
Small Business Owners: These users find SugarCRM to be a comprehensive tool for tracking client details and managing different campaigns. They appreciate the robust search feature, the ability to customize the home page for different divisions, and the mobile accessibility of the platform. However, they find the platform quite expensive for small businesses.
SugarCRM Reviews
3.8
SugarCRM rating
3.5
Ease of use
3.5
Customer service
3.8
Value for money
3.5
Likelihood to recommend
3.7
Features
29 SugarCRM Reviews
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Margaret
Centralized Tracking of Calls, Emails, and Customers with SugarCRM
SugarCRM provides me with a comprehensive tool to track all client and leaflet details, ensuring everyone in my business is on the same page. It gives me a detailed view of each customer and potential buyer, allowing me to display crucial details for my day, such as potential clients, weekly operations, staff predictions, and customer service cases. I can personalize the home page for any division with the right details for each user. The software's robust search feature lets me search by name, phone number, and other data values. The standard profile account view highlights key information, and the admin software allows for screen customization, including adding infinite areas, changing values on any list, and arranging everything. I can use SugarCRM on my phone or tablet when I'm out of the office, which helps me extract data through searches and tables, and make quick calls to contacts. The software also allows me to categorize and sort data in different ways.
October 21, 2024
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Joan F
Decent App, More Affordable and Superior Options Available
I consider SugarCRM to be a mediocre application. It appears to have remained static over time, providing fairly standard features. Sugar has divided its services into different products for marketing, sales, and support, making it quite pricey compared to other alternatives in the market. However, it is very stable, user-friendly, and easy to implement. Its reporting feature is quite impressive, allowing for the creation of complex reports. My main concern is its lack of evolution over a significant period, possibly years. Given its functionality, I find it overpriced and believe there are better options available. The marketing component is subpar unless you invest in Sugar's expensive marketing apps. I initially chose SugarCRM because other options were underdeveloped. However, today, they have greatly outperformed Sugar and I wouldn't opt for SugarCRM now.
October 15, 2024
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Samuel B
Paid a Yearly Invoice for Cloud on SugarCRM
The issue with SugarCRM has been resolved for now. As the owner of PAL Realty, June Robbins, I am satisfied with the current situation.
October 5, 2024
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Georgina S
Seamless Integration: SugarCRM Enhances Productivity
The integration capabilities of SugarCRM are commendable. It seamlessly integrates with our existing systems, enhancing our productivity
September 29, 2024
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Joe Garcia
Reasonable Pricing and Great Value: A SugarCRM Review
Lastly, the pricing of SugarCRM is quite reasonable considering the multitude of features it offers. It provides great value for money.
September 22, 2024
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David
Efficient Lead Management with SugarCRM: Boosting Conversion Rates
The lead management feature of SugarCRM is very efficient. It helps us in tracking and managing leads effectively, thereby improving our conversion rates
September 15, 2024
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Diana
Exceptional Customer Support: SugarCRM's Prompt Issue Resolution
SugarCRM's customer support is top-notch. They are always available to assist and resolve any issues promptly
September 9, 2024
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Ronald Martinez
Great Team at W-Sys, but Challenging
The team at W-Sys is great, but we had a challenging start-up with Sugar CRM. We're still finishing the original project 16 months later.
September 3, 2024
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Abigail
Plagued with bugs and poor customer service. Worth investing more for a functional product.
I find SugarCRM to be a mediocre platform with significant drawbacks that I only discovered after I started using it. I planned to use it alongside Sage, our primary platform, to streamline our team's work. However, Sugar often fails to write to Sage, necessitating manual data entry. The platform is also slow and cumbersome, frequently refreshing and erasing progress while I'm working. Creating dashboards and reports is complicated and time-consuming.Despite these problems, Sugar Support often dismisses them as bugs without a clear resolution timeline. The user interface is decent and the processes are intuitive, but the customer service is terrible. We had problems with our licenses and when we upgraded, Sugar deactivated all our other licenses halfway through our annual contract. It took half a day to restore our access and the follow-up from customer service was poor.I chose SugarCRM for its price and user interface, but I'm extremely disappointed with my purchase. If I could do it again, I'd spend more.
August 27, 2024
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Martha Brown
Mobile Compatibility Boosts Efficiency with SugarCRM
I appreciate the mobile compatibility of SugarCRM. It allows me to access customer data on-the-go, making my job easier and more efficient
August 18, 2024
